Really awful company with terrible customer service. The more you speak to them the more you realise they're just con artists. I've had one good experience and 4 awful ones after. One time they gave me credits to apologise after they altered several pieces very wrong.

For the latest issue, I bought a top from a designer that I bought from before, in the same size and it was complexity off. They refused to refund or exchange it, even through I got a standard size, they said it was technically customised as I bought it from a set - which is frustrating as I specifically said I wanted to be able to send it back if it doesn't fit or swap it or something. Additionally the product quality as not satisfactory, which is not something you can tell you receive the item. They say it passed their quality checks before they shipped it but that means very little - my customer expectation of the quality for a £120 top is mine. If it doesn't pass my quality I should be able to send it back, which is the legal consumer right in all countries.

Riddhi, a very unpleasant customer service "manager", is trying to tell me that the product has a different neckline so it would not be the same size.? It make no sense and the difference between the two tops is bigger than a two size difference, and they are both in the same size from the same designer.

I think the problem is actually the designers fitting, I know other people that have said this designer Saaksha & Kinni, has different sizing for from the top to the dress to the bottom. However pernia is not assisting in correcting it or even offering a size swap.

At first they offered a 25% credit I didn't want credit at that time as I wanted to explore options for sending it back. However they weren't willing to do that, tbeh wanted to alter it. Given my previous experiences, where out of 6 items, only one was altered to my instructions, so I didn't feel confident to ship this item back and fourth to have more issues, so I said I would settle for the credits to which they are saying that is not possible anymore, and Riddhi, this vile woman is just making a bunch of illogical and unfair reasons for why it's not possible and saying it's my fault for being disappointed. Speaking to her is akin to speaking to a Trump supporter, no knowledge or facts, just childish and petulant comebacks. One of her reasons was that they fixed my issue in the past with credits so they've already done it once and don't need to help me again- even though they acknowledged it was their error at that time, which was a completely different situation. She had no intention of resolving my issue with the product or providing good customer service.

It's all good if you order something that is as described and fits well but if there's one tiny issue, they will not try to help in any way.