Perfume Emporium

I was just about to click "place order" for a fragrance from perfumeemporium.com, but a little voice in me said, "You might want to google this company first" and so I did & found this site & all of your outraged reviews & stories of being ripped off by these shysters. Some of you did some grade A sleuthing on this crooked company & I hope someone has reported them to the FBI & Federal Trade Commission (FCC) by now. So THANK YOU so much for saving me time, money, & energy. I'm so sorry you all had to learn the hard way; I got to learn the easy way thanks to the time you took to post your reviews. Best wishes all, Elle in VA

TODAY, I CAME BACK FROM INDIA, AND I GOT MY PRODUCT. I OPENED A BOX AND I GOT TWO BOTTLE, ONE BOTTLE IS FULL AND ONE BOTTLE IS TOTALLY EMPTY. THINK WHAT TYPE OF SERVICE THEY PROVIDE AND HOW THEY CHEAT THE PEOPLES. REALLY SHAME OF YOU GUYS, AND COMPANY REPRESENTATIVE SAID: "OUR COMPANY PROVIDES A GREAT SERVICE TO CUSTOMERS". YES REALLY GREAT BECAUSE HOW YOU GUYS CHEAT THE PUBLIC ONE BOTTLE FULL ONE EAMTY.

PLEASE NO ONE BUY ANYTHING FROM THIS SITE PLEASE

I ordered a perfume from this site, not particularly cheaper than on the high street but better value for money.
I waited 3 weeks for delivery but nothing arrived, so e mailed them. Original date i placed order was 4th july 2010. By 30th july they had emailed back saying i had to wait a further 15 days to hear from Royal Mail, i did this and they sent out a replacement, which again i never received. I contacted them 15th august and told themi had not received the replacement, and they said they would issue a refund, it is not the 9th September, 3! Months later and no refund or item, They reply to my emails but with no great detail, just one word answers and they never answer my questions. I am kinda stuck what to do next, but i won't give up on getting my money back even if i e mail them every day!

Beware of this site!

This company is the worst I have dealt with is a while. I ordered a produce on 9/10 expecting to receive it with in 13 business days( 1-3 days to leave the company and 4-10 days for actual delivery. Well the product should have left the company by 9/15, I received an email on 9/29 that it was shipped on the 16th. At that time the product was supposed to be arriving that day the 29th. On 9/30 I got an email letting me know they were sorry but they had run out of stock of the product I had ordered. First of all they should have known they did not have the product by the first day of placing the order and the last day it was scheduled to arrive the emailed me that it had been shipped. And with in two days of that stating oh by the way we never had the product and Never shipped the product. Now after going with another company I finally received the product 4 weeks after I place the original order with Perfume Emporium.

All arrived safely but with £35.73 + handling charge which was unexpected when buying through Amazon. Strawberrynet refunds this so will switch back to this supplier and in the long term more cost effective.

I've been shopping at Perfume Emporium for over 5yrs and they have the biggest selection. There are many hard to find fragrances that I love such as Aromatic Elixir and Alexander Julian and I can always find them at Perfume Emporium. Their prices are really good as well and the shipping is fast. I've only had to deal with their customer service a couple times, but each time they have been very prompt and courteous in their response.

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I´ve purchased on VISA Credit Card a total of US$142 in perfumes on 26/12/2015 - order #******* - from WWW.PERFUMEEMPORIUM.COM. A few days later I received a despondent, asinine and sarcastic e-mail stating that the products would ship between 30 to preposterous 90 days! Shipment and costumes on my account!

Should the products be not received in a 60-day time [I live in Rio - thje city of Olympiads 2016], I should contact the company by e-mail warning them that a shipment problem occurred.

Well, I live in Rio. Not the surface of the Moon, North Korea, Tibet, Bhutan, Tunguska, the Aleutian Islands, or Vanuatu. I found hundreds after hundreds of complaints by Briton, Australian and Spanish citizens - in summary - people from all over the world decrying this fraudulent company. To file a complaint, proceed as follows:

File a complaint to the FBI Internet Crime Division - FBI IC3 -
www.ic3.gov/default.aspx

File also a complaint to the Federal Trading Comission:
www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

Good Luck

Martius de Oliveira, 01/07/2016