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Perfume.comReviews 8,468

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
648
value
3,477
shipping
3,523
quality
7,808
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Florida
1 review
0 helpful votes
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So far it's great I'll let you know how it goes when I receive it & how long it takes
It was there in less time than originally stated exactly what was in the description of my purchase and it was the real perfume not an imitation
It's hard to find so I will be stocking up and recommending to everyone

Date of experience: June 14, 2021

So far it's great I'll let you know how it goes when...
June 4, 2021
Previous review

So far it's great I'll let you know how it goes when I receive it & how long it takes

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Fast and easy service
June 14, 2021

Shopping was easy and the delivery was quick. Packaging was excellent. Merchandise arrived with no issues.

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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A good source for perfumes'
June 14, 2021
Updated review

Perfume.com made buying these scents easy and quick for me.

Date of experience: June 14, 2021

Quick and easy
June 7, 2021
Previous review

Quick and easy.

Date of experience: June 7, 2021
New Hampshire
1 review
0 helpful votes
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Found perfumes I haven't seen in a long time.
June 14, 2021
Updated review

Easy ordering. I used pay pal and didn't have to fill anything out.

Date of experience: June 14, 2021

Easy ordering
June 7, 2021
Previous review

Easy ordering

Date of experience: June 7, 2021
Florida
1 review
0 helpful votes
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We're is my order?
July 14, 2021

It's been 6 days since I made an online purchase, and so far I haven't received any tracking information! I don't know where my order is and I don't know if it's already been sent, since the store promise is the delivery of 3 to 5 business days

Date of experience: June 14, 2021
Ohio
1 review
0 helpful votes
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.
June 14, 2021

...

Date of experience: June 14, 2021
North Carolina
1 review
0 helpful votes
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Well worth my time and money
June 14, 2021

Received it in good timing and will be ordering again

Date of experience: June 14, 2021
Washington
1 review
0 helpful votes
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All good
June 14, 2021
Updated review

Very good experience. Love the product. Great for gifts.

Date of experience: June 14, 2021

All good
June 14, 2021
Previous review

Very good experience. Love the product. Great for gifts.

Date of experience: June 14, 2021

Good
October 2, 2020
Previous review

Good

Date of experience: October 2, 2020
Florida
1 review
0 helpful votes
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Just try it
June 14, 2021
Updated review

Ok, so I wanted to try, it out and it was so easy.

Date of experience: June 14, 2021

Ok, so I wanted to try it out
June 6, 2021
Previous review

Ok, so I wanted to try it out

Date of experience: June 6, 2021
Michigan
1 review
0 helpful votes
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Great
June 13, 2021

No issues with the perfume nor the delivery. Arrived on time!

Date of experience: June 13, 2021
Idaho
1 review
0 helpful votes
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Scent
June 13, 2021
Updated review

It was fun and you have all the high end name brands.

Date of experience: June 13, 2021

It was fun and you have all the high end name brands
June 6, 2021
Previous review

It was fun and you have all the high end name brands.

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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Delivered as ordered
June 13, 2021

I ordered a cologne i've used for 20 years (Calvin Klein ESCAPE) and it came quickly and as expected

Date of experience: June 13, 2021
Alabama
1 review
0 helpful votes
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Happy customer
June 13, 2021
Updated review

Good except the price of Marc Jacobs Dot too high and I love that fragrance, however I'm happy with my purchase

Date of experience: June 13, 2021

Good except the price of Marc Jacobs Dot too I and...
June 5, 2021
Previous review

Good except the price of Marc Jacobs Dot too I and I love that fragrance

Date of experience: June 5, 2021
Puerto Rico
1 review
0 helpful votes
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Great service
June 13, 2021

First time I order and they got here in less than a week they were Very well pack and the perfumes our original love them I will start making a collection thank you I appreciate your service And attention

Date of experience: June 13, 2021
Virginia
1 review
0 helpful votes
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Excellent!
June 13, 2021
Updated review

Brilliant! Extremely satisfied with perchance. THANKS!

Date of experience: June 13, 2021

Brilliant!
June 6, 2021
Previous review

Brilliant!

Date of experience: June 6, 2021
Ohio
1 review
0 helpful votes
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Shockingly good.
June 13, 2021
Updated review

Fidji is usually both hard to find and expensive. Perfume.com had a nice selection and the price was very reasonable. I was surprised that the perfume I received was made in France. Perfumes made in France last a lot longer than those made elsewhere, so I was very pleased. Delivery was quick too.

Per

Date of experience: June 13, 2021

Easy and quick
June 6, 2021
Previous review

Easy and quick

Date of experience: June 6, 2021
Colorado
1 review
0 helpful votes
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Product leaking
June 13, 2021

One of the items I ordered the Britney spears variety pack, came with the products half full because they were leaking. Not sure what can be done about this but when you pay for a product you want it to be in tact when it comes

Date of experience: June 13, 2021
Connecticut
1 review
0 helpful votes
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Smells so niiiiice
June 13, 2021
Updated review

I love the prices, the fast delivery, the choices of perfumes, the description of each perfume, but also the company's follow-ups

Date of experience: June 13, 2021

I find that you are quick and very easy
February 14, 2020
Previous review

I find that you are quick and very easy

Date of experience: February 14, 2020
Illinois
1 review
0 helpful votes
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Smelling good
June 13, 2021

Received it on time and love the floral fragrance. Enjoying my order.

Date of experience: June 13, 2021
Alabama
1 review
0 helpful votes
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Perfect
June 13, 2021
Updated review

Great service! I enjoy dealing with a company that follows through.

Date of experience: June 13, 2021

Great service!
June 6, 2021
Previous review

Great service!

Date of experience: June 6, 2021