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Perfume.comReviews 8,475

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
649
value
3,477
shipping
3,523
quality
7,815
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Georgia
1 review
0 helpful votes
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Great service
July 5, 2021

My first time buying from Perfume.com and I am completely satisfied with shipping time, product etc. Will definitely be ordering again...

Date of experience: July 5, 2021
Texas
1 review
0 helpful votes
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Clarification
August 4, 2021

Too small, if I the word small would have been in the descriptions l would have purchased a larger bottle. Not happy!

Date of experience: July 5, 2021
Texas
3 reviews
0 helpful votes
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Great
July 5, 2021

I ordered it and it came just like it was supposed to. I'm very glad I did.

Date of experience: July 5, 2021
Georgia
2 reviews
0 helpful votes
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Fast delivery!
July 5, 2021

Great price - with fast delivery. Very happy with product and service!

Date of experience: July 5, 2021
Utah
1 review
0 helpful votes
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Great selection
July 4, 2021

A little pricey but they have the parfum i wanted.

Date of experience: July 4, 2021
California
1 review
0 helpful votes
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Thank you
July 4, 2021
Updated review

Vary easy to do, time will till if I get my order on time n right? The service was excellent I received my order very fast, a lot better than the other company I was using before

Date of experience: July 4, 2021

Vary easy to do, time will till if I get my order on...
June 27, 2021
Previous review

Vary easy to do, time will till if I get my order on time n right?

Date of experience: June 27, 2021
California
1 review
0 helpful votes
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It was ok but please let me know how I get a bigger size

Date of experience: July 4, 2021

This is my first time I don't have mucy to say
June 27, 2021
Previous review

This is my first time I don't have mucy to say

Date of experience: June 27, 2021
California
2 reviews
0 helpful votes
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Overall it was a good experience and I got my order in a timely fashion. Will buy again.

Date of experience: July 4, 2021
Maine
1 review
0 helpful votes
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Thanks
July 4, 2021
Updated review

Super Easy efficient the way to shop. Great delivery time excellent product

Date of experience: July 4, 2021

Super Easy efficient the way to shop
June 27, 2021
Previous review

Super Easy efficient the way to shop.

Date of experience: June 27, 2021
New Jersey
1 review
0 helpful votes
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Smell sweet
July 4, 2021
Updated review

Some colognes not available that I have used. I received my order very promptly. As I ordered

Date of experience: July 4, 2021

Some colognes not available that I have used
June 26, 2021
Previous review

Some colognes not available that I have used.

Date of experience: June 26, 2021
Puerto Rico
2 reviews
0 helpful votes
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Too little than expected
July 4, 2021
Updated review

I though a bigger perfume not a travel size. Thanks a lot

Date of experience: July 4, 2021

Thanks a lot
June 23, 2021
Previous review

Thanks a lot

Date of experience: June 23, 2021
Texas
1 review
0 helpful votes
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Great prices on design
July 4, 2021

Great prices on designer perfume!
3 days and it arrived!

Date of experience: July 4, 2021
Kansas
1 review
0 helpful votes
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It was easy, & quick. Very user friendly. I did not find it difficult at all.

Date of experience: July 4, 2021

Easy, & quick
June 27, 2021
Previous review

Easy, & quick.

Date of experience: June 27, 2021
Jamaica
1 review
0 helpful votes
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I had to go through alot to place my order... contacting my bank and all... i undertand its for security purposes but it was too mich i almost didnt bother. And even after i sent the confirmation code i still kept receiveing the email that my order was on hold. Too much

Date of experience: July 4, 2021

GoodExperience was ok
June 25, 2021
Previous review

Good
Experience was ok

Date of experience: June 25, 2021
Nebraska
2 reviews
0 helpful votes
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Great site for perfume lovers
July 3, 2021
Updated review

Wide variety of perfumes, including some I haven't seen for years - prices are reasonable too!

Date of experience: July 3, 2021

Wide variety of perfumes & good prices
June 26, 2021
Previous review

Wide variety of perfumes & good prices

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Love it
July 3, 2021

I always love buying here. The perfume smell so good, people always gave complement.

Date of experience: July 3, 2021
New Jersey
1 review
0 helpful votes
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Excellent Service
July 3, 2021
Updated review

Easy to order app. I received my order in less than a week. The perfume is authentic and a great price.

Date of experience: July 3, 2021

Easy to order app
June 26, 2021
Previous review

Easy to order app

Date of experience: June 26, 2021
Illinois
1 review
0 helpful votes
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Excellent
July 3, 2021

Excellent online ordering services and great quality perfume.

Date of experience: July 3, 2021
Wisconsin
1 review
0 helpful votes
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Smell good
July 3, 2021

Easy ordering, quick delivery. I have ordered several times from this site and have been happy each time.

Date of experience: July 3, 2021
Ohio
1 review
0 helpful votes
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I found a few hard to find products. Glad they had them

Date of experience: July 3, 2021

I found a few hard to find products
June 26, 2021
Previous review

I found a few hard to find products. Glad they had them

Date of experience: June 26, 2021