Performance-cam

Before I go into detail, I would say to any HOA Board looking for a company to manage their common area maintenance, you should skip Performance CAM at all costs! A lot of people live in communities where they belong to an HOA, which probably means those people have had to have at least one interaction with the company hired to handle the Common Area Maintenance (CAM). This is a review of Performance CAM https://www.performance-cam.com/. I find it ironic, "Performance" indicates they actually "Perform" and that has not been my experience. This however is my experience with Performace CAM. My endeavors started in June 2021. My HOA's meeting notes from June 2021 disclosed that our HOA's liability insurance would be close to an additional $18/mo. Primarily due to plumbing claims. The June notes also included a section entitled "Please, Please, Please" where the HOA requested residents/owners to report any plumbing issues right away. That paragraph didn't seem to make an impression on Martin Saxon, the Performance CAM manager assigned to my condo complex. My first plumbing issue goes back more than a year. At the July 2021 HOA meeting Martin Saxon said a new plumbing cap would be installed that will alleviate situations where waste would empty into the downstairs unit's dishwashers and would result in fewer insurance claims. The plumbing cap Martin was talking about has been sitting on my patio wall where it was left over a year ago (see picture). I complained about it over and over and on 9/27/21 I received an email reply from Alyssa Smith (another assistant no longer there) where she stated the contractor and property manager would install the cap and yet the cap still sits on my patio wall, today is 7/21/22. Every time I emailed Martin's assistants about anything I found myself repeating the same things over and over because there was a new assistant every other month. This issue still hasn't been fixed. Let's detail the most recent plumbing issue. On 5/13/22 I sent an email to Martin Saxon's assistant Nieosheia Conner about a leak in the ceiling (see attached pictures). Then I was told that Nieosheia Conner is no longer Martin's assistant and Martin only found out about the issue on 5/17/22. It's not my problem if their employees switch supervisors, there's no excuse as to why it took 4 days to get to Martin (to my knowledge Nieosheia still works there). To continue, Martin emailed me on May 17th to say I would be put on the plumber's list and he would get back to me. I sent a follow up email on 5/23/22 to get an estimated time of the plumbers arrival and received no response. On 5/25/22, very frustrated, I began forwarding all the previous emails to all the previous assistants of all the previous unresolved issues. It took sending a barrage of emails to get a response from another "new" assistant. So, although plumbing issues have resulted in almost all our liability insurance claims Martin Saxon doesn't seem to be concerned about waiting 13+ days to even look at a leak. That extra 13 days allowed more mold to grow and more sewage to leak into my condo from the upstairs toilet. Yes, Martin Saxon allowed human waste to leak into my condo for an extra 13 days. This clearly demonstrates he and/or Performance CAM does not care about minimizing any potential losses for the HOA or the homeowners themselves. Even knowing full well that plumbing issues are the vast majority of our claims he chose to ignore my attempts to contact him until I started emailing everyone in the company to get a response. No HOA with qualified board members should ever choose to work with this company, they do not actively serve you or your owner's interests. You've been warned! Let me know if this review was helpful.