• PerfectGlasses.co.uk

PerfectGlasses.co.uk

Overview

PerfectGlasses.co.uk has a rating of 4.0 stars from 309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectGlasses.co.uk most frequently mention customer service, high street, and prescription sunglasses. PerfectGlasses.co.uk ranks 35th among Eyeglasses sites.

  • Service
    38
  • Value
    37
  • Shipping
    37
  • Returns
    12
  • Quality
    34
9
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What reviewers want you to know

Positive highlights

  • Great customer service, staff very informative and helpful.

Critical highlights

No critical highlights yet

How would you rate PerfectGlasses.co.uk?
Top Positive Review

“Good Quality for Price”

Nicole M.
9/22/20

Pleased with my purchase. Had to wait a few weeks for them to arrive but this didn't effect me much - wouldn't purchase if you need within the week. Frames and lenses are of decent quality but they clearly reflect the price (they're not as sturdy as the frames I typically bought for double the price.) I bought a pair of glasses for £34 and I still use them 9 months later. Very good alternative to the expensive frames at Boots and Specsavers.

Top Critical Review

“Misleading. Box is useless. Long wait to receive.”

Wavey D.
8/11/20

Glasses FINALLY arrived from Germany. Was somewhat concerned they were coming from abroad, having been misled into thinking they were being manufactured in the UK. However, box they've come in is completely USELESS for the type of glasses I've ordered. Really regretting having used this company. Have zero confidence in getting this sorted in a timely manner. UPDATE: The company has agreed to give me a £15 refund to cover the cost of my purchasing a case separately.

Reviews (309)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user nicolem954
1 review
0 helpful votes
September 22nd, 2020

Pleased with my purchase. Had to wait a few weeks for them to arrive but this didn't effect me much - wouldn't purchase if you need within the week. Frames and lenses are of decent quality but they clearly reflect the price (they're not as sturdy as the frames I typically bought for double the price.) I bought a pair of glasses for £34 and I still use them 9 months later. Very good alternative to the expensive frames at Boots and Specsavers.

Thumbnail of user anthonys1193
1 review
0 helpful votes
September 22nd, 2020

Very happy with my glasses. They took a time to arrive between the website claiming they were finished and actual receipt. When I phoned to enquire they were a bit vague, just saying that the glasses were in the dispatch phase. They could provide a better service if they had some form of detailed tracking, otherwise the natural inclination is that as a customer you start to think you will not see either your money or your glasses.

Thumbnail of user carolm1308
1 review
0 helpful votes
November 4th, 2020

I needed bifocal reading glasses only for work and these were easy to order and very competitively priced. Delivery takes a while and I wish I had seen an option for the glass arms to have sprung hinges as they would be better if they gripped my head more. The product in every other way meets my expectations.

Thumbnail of user davidh4677
1 review
0 helpful votes
November 4th, 2020

First online purchase of glasses and was pleasantly surprised, good fit and perfect lenses. Delivery was a few weeks, next time I'll buy two pairs.

Thumbnail of user damarisv13
1 review
0 helpful votes
September 22nd, 2020

Good service and straight forward. You just need to know your eyes prescription. Products are as shown. Easy website options to choose add ons.

Thumbnail of user michaelp2627
1 review
0 helpful votes
September 29th, 2020

I made an error on my prescription, my fault. I therefore returned them and paid for new lenses. Nothing happened. In the end I sent 3 follow-up chaser e-mails over the next few weeks - fobbed off with "We'll chase the laboratory" type replies.
When they finally arrived they are perfect, and i am very pleased with the glasses.

Thumbnail of user karstens5
1 review
0 helpful votes
October 2nd, 2020

Delivery to Germany took some time. Glasses are a great price for what you get. I do wish there were more to choose from on the site.

Thumbnail of user matts911
1 review
0 helpful votes
November 6th, 2020

Everything went like it says on the tin but I was not expecting a cool glass case, I have many glasses and to have a difference case for each pair helps me find the ones I want.

Tip for consumers:
look through every thing first

Products used:
Pair of reading glasses

Service
Value
Shipping
Thumbnail of user lesh63
1 review
0 helpful votes
November 4th, 2020

I was looking for a pair of glasses as a spare to use at my work. Found Perfect glasses. Large range of selection, just provided my prescription and received a quality product at a good price.

Thumbnail of user georgew644
1 review
0 helpful votes
November 4th, 2020

After receiving my new reading glasses it was found that they had been made to the wrong prescription? After speaking to Perfect glasses about the problem they made another pair of glasses and delivered them all be it after a lengthy time. But I put this down to the lock down period. Found them very helpful.

Thumbnail of user mikeb1733
1 review
0 helpful votes
November 5th, 2020

Very happy with the glasses and the quality, just had to wait a bit longer than I anticipated to receive them

Thumbnail of user brucec1010
1 review
0 helpful votes
September 22nd, 2020

Glasses were light and comfortable; they were good value. Delivery slow but could have been COVID19.

Thumbnail of user morganp16
1 review
1 helpful vote
February 22nd, 2017

This is the first time I got glasses online and am very happy. I wasn't sure what to expect but the glasses arrived in a lovely case complete with a microfibre cloth and the glasses were sturdy and felt like they'd last a while. They're not cheaply made. They fit well, won't slide down my nose, and weren't super expensive either. I will be making future purchases.
Morgan Prince

Thumbnail of user ianm110
1 review
0 helpful votes
January 12th, 2017

I required two pairs to the same prescription. Because there was only one of my preferred frame in stock, I had to order two different frame styles, and enter the prescription twice: tedious, but not too bad. I received a follow-up call inviting me to upgrade from standard lenses, to which I agreed, but I am not convinced that there was much benefit to vision as a result. The glasses arrived very quickly, well packed and in good condition. Of course I have no way of measuring how well they match the prescription, but the two pairs are seemingly identical, and (almost) compensate

Thumbnail of user katm37
1 review
0 helpful votes
February 25th, 2017

A great, easy to use site. Lots of choice for all budgets and speedy delivery. I like that you can get the glasses with or without prescription. As a contact lens wearer it allows me to mix and match as needed. Would use again :)

Thumbnail of user caroleh23
1 review
0 helpful votes
March 16th, 2017

Needed a cheap pair of glasses urgently after breaking my own. So perfect glasses came to mind with its easy to use website ordering was simple and the speedy delivery made sure I was without glasses for only a couple of days.
Great value for money. I would recommend this company

Thumbnail of user victoriaf19
1 review
0 helpful votes
May 25th, 2017

I found the 'Try On' option on the website to be incredibly helpful as there are 1000's of frame choices. With prices starting from as little as £9 and options from designers such as Hugo Boss and Gucci the only problem I had was choosing a pair. Delivery was quick and the text updates were very helpful. No problems whatsoever.

Thumbnail of user donf44
1 review
0 helpful votes
January 31st, 2017

They do what it says in the tin.
Website is difficult to navigate and needs upgrading so us lesser mortals.

Thumbnail of user davidr356
1 review
0 helpful votes
March 7th, 2017

After a little delay to dispatch my glasses I was very pleased with them when they arrived. The savings on high street prices are amazing, even with extras like react alight lenses and thinner lenses the price was half from my usual supplier.

Thumbnail of user rubyd14
1 review
0 helpful votes
March 28th, 2017

Fashionable glasses and excellent delivery service. I was given an accurate 1 hour time slot of when my glasses would arrive via text, which was extremely handy. Will definitely order again when I am in need of some new sunglasses!

Thumbnail of user grahamw17
1 review
0 helpful votes
October 17th, 2015

Having been to the local optician and had my eyes tested I purchased one pair of general use specs (mainly because of the high prices). I saw an ad for PerfectGlasses.co.uk and took a look. I was so impressed with the range of glasses and prices I thought I'd try them out. Within a week my glasses arrived. Exactly as I had ordered and of the correct prescription at a fraction of the cost at High Street opticians. I will definitely be going back to this site in the future.

Thumbnail of user coryj7
1 review
0 helpful votes
December 30th, 2016

Lovely glasses really happy with them. Easy to online that going to a shop thanks.
Will be buying more in the ture

Thumbnail of user aimeec17
1 review
0 helpful votes
November 30th, 2016

Perfect Glasses offer a fantastic range of glasses from the basic, cheaper pairs to the slightly more expensive, designer pairs. Whether you go designer or basic, the glasses are all fantastic value for money - and much cheaper than you'd pay in stores! The website was easy to navigate, too - from browsing the glasses to ordering. Even choosing the lenses you wanted in the glasses was easy. The glasses arrived quickly, and were packaged well in a solid glasses case, with a cleaning cloth. I love their online mirror; where you can upload your photo and try on the glasses to see if they suit your face. It can be hard picking glasses online, but this option really helps you decide. Overall, a fantastic service and I'll be ordering my glasses from here in the future!

Service
Value
Shipping
Quality
Thumbnail of user pennyf19
1 review
0 helpful votes
October 8th, 2017

I got some frames from Perfect Glasses a couple of weeks ago and I am so impressed! Delivery was quick, they were well packaged to prevent damage in transit, and the glasses themselves are great quality, really strong and don't feel cheap at all. Definitely going to be returning in the future when I need some more!

Thumbnail of user sarahah
1 review
0 helpful votes
April 21st, 2017

The glasses are very good and I got them in a reasonable time. It would have been a 5 stars had I not been telephone prior to the glasses being sent out with suggestion about upgrading my order. I would have preferred being contacted only once not by phone n email.

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From the business

At PerfectGlasses.co.uk, making prescription glasses and sunglasses is our passion. We stock a multitude of styles in frames and are even willing to go out of our way to get you something another opticians’ won’t.
At Perfect Glasses, we supply top-quality prescription glasses with plastic, polycarbonate, and glass lenses. We dispense lenses with extremely strong / complex powers. Our optical laboratory has the largest prescription range of any manufacturer in the country, and supplies one of the UK's leading high street opticians. We can fulfil all your prescription ranges, and we offer a far more extensive choice of advanced lenses, coatings and tints than any other on-line supplier. We are also the only online glasses retailer who can supply prescription glasses with branded Kodak lenses!
Call us on 020 3287 3355 for a quote. You will be pleasantly surprised at how much you can save when you buy your glasses online from us!

Business History

At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!

It’s simple. Each pair of prescription glasses that we supply is covered by a ‘100% No Quibble Guarantee’. This means that if for any reasons you are not happy with your pair of prescription glasses, designer glasses or prescription sunglasses, you get a FREE Exchange or Full Refund. So go ahead & pick your perfect pair of prescription glasses online today!

Company Representative

Thumbnail of user retaild
Shawn K.
Manager - Compliance

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