Overview
PDFSimpli has a rating of 3.1 stars from 1,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFSimpli most frequently mention great service, easy process and much time. PDFSimpli ranks 5th among Software sites.
It took me 3 times over the course of 6 months to get the subscription cancelled! I kept seeing the charge on my bank account after cancelling online, then trying to cancel through Apple Pay because it was what was used to purchase the trial. When I saw the charge come through this month I was livid. I called them and finally got through an actual person and demanded a refund and immediate cancellation. Don't trust them. Make sure you get a confirmation direct from them you had cancelled otherwise they will continue to charge you their subscription fee monthly hoping you don't catch it and it slips through. Shady bastards with poor business ethics is what they are.
I ask for a refund in the 30 days period and I am still waiting for.
Hello,
Based on our records your account was cancelled directly under the PayPal system. That action will unfortunately block out any communications with our systems. For further assistance please contact us at support@worksimpli.io.
Regards,
PDF Simpli
Not even a good working product. No free trial, $40 after the first two weeks. Very dishonest marketing, dishonest pricing, and customer service persons who are fully aware of this and happy to take your money because of a loophole.
Advertises itself as a free pdf and signature editor, but then you are required to pay to download your PDF. There is no free trial option. The 14 days trial still has to be paid for. Also, the application is slow. I had to click on the text feature a couple of times before it worked for me. Definitely not going to use this moving forward
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.
We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
The document has not been translated from English to Spanish and the charge to my CC has been applied.
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at techsupport@worksimpli.io 24/7. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
Easy and better than the rest less hassle filling out. Thank you
Hello,
Thank you so much for your 5-star review! We’re delighted to hear that you found PDFSimpli easy to use and hassle-free compared to other services. If you have any further questions or need assistance, don’t hesitate to reach out to us at 1-844-898-1076 or via email at support@worksimpli.io. We’re here to help anytime!
Best regards,
PDFSimpli
I needed to convert a pdf document to a word document and i found this company online. On the first page, they advertise their service as free, however as I tried to convert the document, they asked to pay 1.50 using my credit card. I don't mind paying for services, so I paid and i thought this was the end of it. Mind you the conversion was less than ideal as I had to spend a considerable amount of time editing the converted word document. I knew I would never use their service due to lack of efficiency.
Almost 2 months later I checked my credit card and I noticed they had charged my credit card twice for $ 40, a total of $ 80. Called them to inquire about it and they said that they offer 2 weeks free for service (though I had already paid for a one-time use) and after that there is an automatic subscription that is renewed each month. They insisted the information is somewhere on their website. I did not notice it and even they may have put in fine print, it was not readily apparent. Long story short they refused to reimburse me and they suggested that the mere fact I used their service would imply I had agreed to subscribe. They even had the audacity to offer me a promotion for me to stay with them!.
In any event, I found their lack of transparency deceitful and unethical. I wonder how many customers like me end up paying $ 80 or more for using their service only once. So if you wish to use them, make sure to cancel within 2 weeks. As for myself, I will file a complaint against them..
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95. Furthermore, when we receive the trial payment there is an email automatically sent from admin@email.pdfsimpli.com where once more the information for the plan is explained.
If you have any other questions or doubts please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
I did not want to change the whole language of the text only the date, brilliant now i have to translate it?
Hello,
We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please send an email to our Technical Department at techsupport@worksimpli.io and explain further so we can assist you. They can help you with any technical issues you may experience with our website.
Best regards,
PDF Simpli
I did use their service one time and paid with my credit card. I did not see any notice that they would be charging me on a monthly basis. However, one month later they billed my credit card for $39.95. I called them to complain, and they became very aggressive and said I had agreed to the monthly charge by using their service one time. I advise other people to stay away from this vendor. It is just another scam or fraud to get your credit card number. And, they're not located in the USA which is a big red flag right there. BEWARE!
Misleading that the product is Free then hit a paywall once document is edited. I will be cancelling for sure.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.
We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
J'ai voulu résilier mon abonnement et être remboursée. J'étais dans mon droit puisque ça faisait quelques jours seulement et j'avais jusqu'à 30 jours pour annuler. J'avais payé avec Paypal et le remboursement se faisait donc sur Paypal. Voilà qu'une notice m'indique que le remboursement a été effectué et pourtant, un remboursement de.30$ seulement au lieu de 57.95$ figure dans mon compte en banque relié à Paypal. Je n'ai jamais eu de problème ni avec Paypal ni avec mon compte en banque. Alors, conclusion, je vous attribue la faute.
J'attends toujours des explications.
Bonjour,
Merci d'avoir partagé votre expérience. Nous sommes désolés pour les désagréments rencontrés et comprenons votre frustration. Concernant votre demande de remboursement, nous vous confirmons que chaque demande de remboursement est évaluée attentivement, et nous communiquons toujours le montant et la raison du remboursement.
Pour pouvoir examiner votre cas en détail, pourriez-vous nous indiquer si vous avez effectué votre demande par e-mail ou via notre chat en ligne? Veuillez nous contacter à support@worksimpli.io afin que nous puissions clarifier cette situation et résoudre le problème dès que possible.
Nous restons à votre disposition.
PDFSimpli
Love the software, would appreciate if the payment was expressed on the front end. I intend to have my company invest in a monthly porgram
Hello,
Thank you for taking the time to leave us your feedback and for awarding us a 3-star rating. Your input is invaluable as we continuously strive to enhance our services for our future clients. We're delighted to hear that our product met your needs effectively.
Best regards,
PDF Simpli
I do not know the accuracy of the translation yet. The process has been simple and quick.
Hello,
Thank you for reaching out. Did everything work properly for you? Let us know, as this will help improve our services for future clients. You can reach out to us at 1-844-898-1076 or via email at support@worksimpli.io.
Sincerely,
PDF Simpli
What an annoying and underhanded company! After I complained they offered less expensive plans, but without asking how much I was likely to use it or if I was a business user, they set me up with a plan that's almost $500 a year!
I paid and need my document that you stated was in the downloads = how can I access the document?
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at techsupport@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
My credit card ending in 1304 has thousands of dollars on it and I am baffled why your company does not accept Charles Schwab Bank card
The software is too slow and keeps getting stuck. It made me wait 15 seconds after every edit which made the whole process tedious and frustrating.
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at techsupport@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
Very pleased. This made filling out this application a lot easier.
Hi,
Thank you for your 5 star rating and feedback. We are happy to hear you had a positive experience at PDFSimpli. If you can let us know more details, it would help us improve our services for future clients. Don't hesitate to contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at support@worksimpli.io.
Sincerely,
PDF Simpli
Doesn't tell you you need to pay until you have completed everything and markets themselves as free from the off!
Hello,
Thank you for sharing your feedback with us. We have worked really hard to bring more functionality to our product to offer the best service for you. We do have free editing on our website but to make any downloads you have to be a subscriber. So, we are sorry for the confusion you may have. You can try our "Delayed" Option and wait 24hrs for the download of one document, free of charge.
Please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io if you have any concerns or questions. We have different plans depending on your needs!
Best regards,
PDF Simpli
User friendly, simple software which gives fantastic results in no time
Hi,
We're delighted to hear that you are pleased with what we offer at PDFSimpli. Our team works hard to maintain high standards, and your feedback is truly appreciated. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know. We look forward to continuing to provide you with excellent services!
Sincerely,
PDFSimpli
Predatory payment plan of 2 dollars for 14-days, with fine print not clearly highlighted or obvious below stating it will begin charging your card a monthly sum unless you remember to cancel your subscription. Scumbags. No offer of any compensation for poor ethics from them - sharp practice avoid using them. Standard rely from them doesn't excuse their poor customer service and bad business practices.
Hi
We do not offer one time use or free trials. To use our service we have a 14 day trial for $1.45 or $1.95.After the 14-day full access ended your account was enrolled in the $39.95 option. It is mentioned in the billing page before you pay what will happen to your account after the 14 day trial ends. After every subscription purchase we send an email to our customers to confirm their purchase. Once you cancel the account you will receive an email confirming the cancelation no further charges will be made. If you do not cancel your account it will be remain as an active subscription. In the future, you can contact us through our online chat on our website, email support@Worksimpli.io or call us at 844-898-1076. Thanks for using PDFSimpli.
We will take the difficult and confusing work of editing, converting, compressing, splitting, or compressing PDFs and make it simple. We are all about the simplicity. And don't worry, we’ve got your back. We have a 100% 30 days money back guarantee if you are not satisfied with our product. So go on and sign-up for full access and find out what people are talking about.
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Hello,
Thank you for reaching out to us. We appreciate your feedback regarding your recent cancellation experience.
If you had canceled through our site or any of the methods listed below, you would have received this automated confirmation email.
Regarding your mention of canceling through Apple Pay, we'd like to clarify that we don't currently have an app associated with PDFSimpli, which is why canceling through Apple Pay isn't an option. Our cancellation process requires users to manually close their accounts either through our website, our 24-hour chat support, our customer service phone line, or our support email.
We apologize for any misunderstanding on your end and want to ensure that you have the necessary information to close your account successfully in the future. If your account remains open, it will indeed auto-renew, similar to any subscription service.
Please feel free to reach out to any of our support channels mentioned above if you need further assistance with canceling your account or have any other questions. We're here to help and committed to providing excellent customer service.
Thank you for your understanding, and we appreciate your business.
Best regards,
PDF Simpli Team