• PDFfiller

2022 SITEJABBER AWARD

PDFfiller

Overview

PDFfiller has a rating of 3.8 stars from 84,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, free trial, and great product. PDFfiller ranks 1st among Business Documents sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 62.5%
Positive
15
Neutral
0
Negative
9
10
See all photos

What reviewers want you to know

Positive highlights

  • Would like better fill in capability for the PDF forms... that said morenthan happy with the product.
  • Customer support was very helpful not to mention 24/7.
  • 2022 Customer Choice Winner

Critical highlights

  • PDF Filler has been down for hours and there is no way to contact them or find out when it will be back.
  • Customer service response times and options aren't the greatest.
  • Beware this extension is NONFUNCTIONAL without credit card payment.
How would you rate PDFfiller?
Top Positive Review

“Very Useful Tool”

Lisa J.
1/4/24

It is very convenient to be able to fill out documents from any computer, even if the computer you are working on does not have the program on it the document originated from. You can preload forms you use frequently, make templates and you are all set!

Top Critical Review

“Predatory. Borderline scam”

D B.
4/5/24

After you take the time to edit a PDF, then they hit you with a subscription requirement and a fee. It's a free trial, so no problem, right? Except it's impossible to unsubscribe because that part of the website is broken and, and their support can't do it either. I don't see how there's 5 star reviews for this scam.

Reviews (84,166)

Rating

Timeframe

Other

Reviews that mention popular keywords

pdf filler (189) customer service (54) credit card (32) pdf forms (29) customer support (23) pdf documents (28)
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Stephen H.
1 review
39 helpful votes
August 23rd, 2020
Verified purchase

There are no technical issues with PDFfiller as far as I can see but in all honesty, I only set up the account for the free trial as the prices are quite high. I feel an option for people that rarely use it would be a good idea, maybe a pay as you go option which allows a person to just edit a small number of documents. This is certainly something I could see myself usign from time to time anyway. So apart from that, great job

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Roxanne P.
4 reviews
2 helpful votes
August 31st, 2018
Verified purchase

fails to send faxes more often than expected. this was one of the reasons I chose to use PDFfiller and I've had quite a few disappointments.

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Nancy W.
1 review
0 helpful votes
April 4th, 2018
Verified purchase

I'd like to followup in a day or two. I haven't time right now. But the document I was working on did freeze at 45%.

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David R.
6 reviews
0 helpful votes
January 15th, 2019
Verified purchase

I, all of a sudden, wasn't able to edit the embedded text in my document. I was prompted to start my free trial, so I assumed that would re-enable the feature. I started my free trial and I still cannot edit the embedded text in the document. Having to erase and create new text fields is a clunky way to edit the existing text.

Thumbnail of user charless240
3 reviews
1 helpful vote
January 3rd, 2019

Evaluated product for less than half a day, and ultimately found it would not suit my needs. Less than 24 hrs later, I got an email I had been charged for one year subscription. I contacted them immediately to cancel and they simply canceled the automatic renewal set for 2020. Thus, I paid $17 and change for something I got absolutely nothing out of. I call that a scam.

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Judy R.
1 review
0 helpful votes
July 13th, 2018
Verified purchase

It is difficult to find the document I have created. It should be marked or in a separate file. I scrolled through lots of them till I found what I wanted, yet every single one is listed, and it is hard to tell which is my completed one without opening and reading until I find it. The document does not fit properly on a legal sized paper compared to Air Commercial forms I have used in the past. This is a very non-user friendly format. I should not have to search for my saved material and it should print like it appears on the screen.

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Andrea R.
1 review
0 helpful votes
January 22nd, 2019
Verified purchase

It is hard to organize faxes, so they can be easily looked up later and to be sent again. Some documents emailed never arrive!! It is a good service for filling PDF documents but not for faxing them and organizing them. Please, please improve your platform and service!

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Christine W.
1 review
0 helpful votes
February 13th, 2019
Verified purchase

had a problem with trying to print I have two copies that are incorrect and can' find how to delete, also I had to pay twice to get finally a print How do I get one of my paid $20 back. Your system is not clearly explained for a older computer user

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PATRICIA A.
2 reviews
0 helpful votes
February 13th, 2019
Verified purchase

I find pdf filler difficult to work with - it's almost impossible to 'erase' anything and I still haven't managed to combine 2 pdf documents into 1 - it should be much easier to combine/add/drop pdf pages

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Andi C.
2 reviews
0 helpful votes
September 9th, 2019
Verified purchase

Can't find where to quit a automatical renewal of my account next year. Kind of fishy for a accomplished Company :-(

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Cherie J.
1 review
0 helpful votes
August 28th, 2018
Verified purchase

I am having difficulty linking my documents to my website. I have been working at it for over 7 hours. Then I come to find out after I purchase the software, that anyone who fills out the document on my website, I have to log into pdffiller to retrieve it. Not happy that this was not explained before the purchase. I also never got my free trial as noted. It went straight to purchase before I could see all the work I did making my boxes fillable. Not happy! All customer service could do was send an outdated video as support.

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Randall D.
2 reviews
0 helpful votes
September 14th, 2018
Verified purchase

I have made changes to an initial trial document and I like to check my progress as I go along. Especially on a more complex type of form so that when I'm done filling everything out and it fails to save changes, I will have to do it all over again. So far I have been unsuccessful at saving changes and later reopening the document and it has not saved the changes

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Karen U.
10 reviews
2 helpful votes
December 28th, 2018
Verified purchase

There are so many steps for doing things, and it's not all clear how to do things. The document signing process seems especially convoluted and I've had people not be able to figure it out.

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Kayla W.
1 review
0 helpful votes
September 2nd, 2018
Verified purchase

I tried to cancel this subscription immediately after signing up and paying nearly 80 dollars for it (I thought I was billed less than 10 dollars a month - but it was annual and nearly 100) but customer service did not understand my request and now I am stuck with the service so I feel obligated to use it as much as humanly possible.

Thumbnail of user kiers
1 review
8 helpful votes
January 6th, 2020

Free trial but it's confusing to unsubscribe. I used it once and try to unsubscribe. Customer service would not answer emails or refund my money. RUN AWAY!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Kier, we are sorry to read you find our unsubscribing process confusing. Please, let me know the ticket number you've filed with us (in a private message, of course). If you don't have that - please, note that we also have live chat support which is working directly on our site, 24-7! Here is the link: https://www.pdffiller.com/en/support.htm Sorry, since I don't see your last name or email here, on Sitejabber, I can't help you settle this case directly here.

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James M.
1 review
0 helpful votes
October 31st, 2019
Verified purchase

as i'm writing this your software managed to move a file to the trash bin and somewhere else.

I love all the functionality, but your interface is clunky and fully of quirky click requirements.

Also file management is unmanageable. Cloud connections are a great idea, nearly every time I try to use it files are not available or missing.

Gave you 2 stars because of certain features that work. If it were not for that I would find an alternatively quickly. Just not enough time to trial another tool - so you got me for now.

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Addie T.
1 review
0 helpful votes
September 16th, 2019
Verified purchase

The program would not allow me to delete sentences. I had to erase them. It locked up and wouldn't do anything. I logged out and back in and then it moved all my files to the trash. I logged out and back in again to recover my files from the trash.

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Peter F.
2 reviews
0 helpful votes
June 5th, 2019
Verified purchase

Alignment of fields not easy with out some type of snap to grid. Sizing the actual field should have a size associated with it so that all additional fields are the same length.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Peter,
Please, live chat with our support guys here: https://www.pdffiller.com/en/support.htm
They certainly know how to help you!

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Michelle T.
1 review
0 helpful votes
September 26th, 2018
Verified purchase

I think I just read that with my annual subscription I can only save 5 documents to PC or cloud. Hope I am wrong. Also everything Google Search says about PDF Filler states you will be able to edit and save to Google Drive FOR FREE. Shady; false advertising.

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Scott H.
1 review
0 helpful votes
April 18th, 2018
Verified purchase

It is not user friendly; i sent documents for my clients to sign them but they couldn't because the system didn't allow them

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Bolb L.
1 review
0 helpful votes
October 23rd, 2018
Verified purchase

Too difficult to find self help solutions. Must always use support help for seemingly routine file management needs.

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Airety I.
1 review
0 helpful votes
December 19th, 2018
Verified purchase

The PDF Filler doesn't work on large documents. I fixed a 20 page pdf file and it never saved it. I waited for 20 minutes and was almost late for my meeting. Finally I just printed out the file and used whiteout on every page. I have another larger document I need to correct today. Only one small correction. We will see if it works.

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Susan K.
1 review
0 helpful votes
February 27th, 2019
Verified purchase

I find it confusing to find my documents. And I can't figure out Templates at all. Worse, yesterday, when I opened all my documents they were blank. so, I don't think this software is right for me.

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
January 30th, 2019

You can sign up and receive a free month. Not sure how long this will last but after that, it can run you about $40 a month. Very expensive. But you can find some other sites that are free.

Thumbnail of user budl19
Bud L.
1 review
0 helpful votes
August 30th, 2018
Verified purchase

I have lost several completed forms getting started these were either sales contracts of long VA forms. After completing them you then asked me to check in and left the form unsaved and I could not return. There must be a way to stop someone from leaving by just saying log in and it disappears.

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From the business

Edit PDFs, Create Forms, Collect Data, Collaborate, Sign, and Fax Documents, and so much more. And you can do it all from anywhere on any device for a fraction of the cost.

Company Representative

Thumbnail of user darynap
Rina P.
Typically responds within 2 days

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