• PayPal

PayPal

Is this your business?

Overview

PayPal has a rating of 1.8 stars from 2,744 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PayPal most frequently mention customer service, credit card, and bank account problems. PayPal ranks 166th among Money Transfer sites.

  • Service
    574
  • Value
    521
  • Shipping
    217
  • Returns
    251
  • Quality
    489
Positive reviews (last 12 months): 8.5%
Positive
15
Neutral
5
Negative
157
427
See all photos

What reviewers want you to know

Positive highlights

  • Another aspect that sets PayPal apart is its excellent customer service.
  • I dont' want to alway have to use my bank & credit cards.It is great my transfers are instant, I use it everywhere.

Critical highlights

  • We found out the hard way that PayPal can freeze an account and hold the money for 180 days.
  • But once again, with no warning, I could no longer access my account without giving them my phone number.
How would you rate PayPal?
Top Positive Review

“I would recommend this”

Andy P.
2/16/24

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

Top Critical Review

“ZERO STARS”

L Y.
3/7/24

I had two fraudulent charges on my account and after repeatedly trying to address the issues via the app I had to call their "help center" only to be told that because I monitor my banking multiple times daily (due to past identity theft) and had to wait until a certain time of day to contact them that, the fraudulent charges made across country from me weren't fraudulent and they're doing nothing. Even though two more fraudulent charges tried to process after they were aware of what was going on. Another from the person that already defrauded me. Oh, but they're so sorry for the inconvenience and our hard-earned money being taken from our account.

Reviews (2,744)

Rating

Timeframe

Other

Reviews that mention popular keywords

180 days (54) phone number (44) customer service (443) credit card (216) bank account (144)
Thumbnail of user printer43204
1 review
0 helpful votes
March 6th, 2024

The cash out with smooth easy to do and happen without a hitch transferring to my Paypal account. I would recommend it to anyone

Thumbnail of user brasj
1 review
0 helpful votes
January 4th, 2020

I would definitely recommend to a friend or family member. Professional and fast solutions provided. Much appreciated!

Thumbnail of user tristang90
1 review
0 helpful votes
October 4th, 2020

Just the fact that it acts as a medium between you and the person or business you are making a transaction insures security from sellers with inappropriate ethics. Besides that it makes it very quick to make a transaction on a website or app.

Thumbnail of user jessical2637
1 review
0 helpful votes
April 11th, 2024

I am a black woman. I purchased skin lightening products from the website ebay.com and i didnt even get my products. I notified paypal and they helped me get my money back because the seller accepted paypal.I then purchased skin bleaching products from another seller that accepts paypal called mansionhawaiibeauty.online recommended by ebony magazine and their stronger professional or prescription strenght products make me look far more light skin and this time no problems at all by far the best skin lightening products i have ever found. Thank you paypal for helping me when i needed it and thank you to the mansionhawaiibeauty.online. I recommend only buying from websites that accept paypal because it means you as the buyer are fully protected.

Thumbnail of user vaen1713
20 reviews
0 helpful votes
August 26th, 2023

PayPal has revolutionized the way we handle online transactions, and it continues to be a leading platform for secure money transfers and online payments. Having used PayPal for several years, I can confidently say that it provides an exceptional user experience with its seamless functionality and robust security measures.

One of the standout features of PayPal is its simplicity. Setting up an account is a breeze, and linking it to your bank account or credit card is straightforward. The user interface is intuitive and user-friendly, making it easy to navigate through various payment options, account settings, and transaction histories.

Security is a top priority for PayPal, and it consistently delivers in this aspect.
The platform implements advanced encryption technologies, ensuring that sensitive financial information is protected from unauthorized access. Additionally, PayPal offers an added layer of security through its two-factor authentication system, providing peace of mind to users.

PayPal's versatility is another noteworthy aspect. It is widely accepted by numerous online merchants, making it convenient for users to make purchases across a wide range of websites and e-commerce platforms. Moreover, PayPal's "PayPal.me" feature allows for hassle-free peer-to-peer transactions, allowing users to send and receive money effortlessly.

Another aspect that sets PayPal apart is its excellent customer service. The company offers multiple channels for support, including a comprehensive help center, a dedicated customer support team, and a vibrant online community forum. Whether it's resolving payment disputes or addressing account-related issues, PayPal's support is prompt and helpful.

As with any financial platform, there are some minor downsides to consider. PayPal's fees can be a concern for some users, especially when it comes to international transactions or currency conversions. However, the convenience and security offered by PayPal generally make up for these fees.

In conclusion, PayPal is a trusted and reliable platform that simplifies online transactions and provides peace of mind. Its seamless functionality, robust security measures, widespread acceptance, and exceptional customer service make it an excellent choice for individuals and businesses alike. I highly recommend PayPal for all your online payment needs.

Tip for consumers:
Meanwhile
PayPal is a widely recognized digital payment platform that offers several benefits and drawback.

Products used:
Have used payhip, but paypal way more convenient.

Service
Value
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Quality
Thumbnail of user lzulaica155
1 review
0 helpful votes
June 17th, 2023

This is either a scam or a hacker they were rude tried to get my IP address and info of my cards and told me I was acting like a ten year old because I was not giving out info also they got in to my phone and tried to get into my stuff which I have all secured my only mistake was thinking they were part of PayPal til I called PayPal customer service and was told by ron that this not them. Please be aware of this email if you do get them.

Thumbnail of user waynef430
1 review
0 helpful votes
September 17th, 2023

If you find yourself in a similar situation, I highly recommend ((.)) as a trusted partner to recover lost funds from this platform. Their experience, professionalism and unwavering dedication make them an excellent choice. I am immensely grateful for your remarkable service and I cannot thank you enough for restoring what was once lost.

Service
Value
Shipping
Returns
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Thumbnail of user danielc3479
1 review
0 helpful votes
November 22nd, 2022

Seamless 2 day transfer. I would definitely do this again, when I get enough points together. Maybe a year.

Thumbnail of user nkemsrose
1 review
0 helpful votes
December 19th, 2022

Fortnite today's market news Bill Burr comedy undies thanks thanks alot too be here am very happy I hope you guys can't enjoy

Tip for consumers:
Happy birthday

Products used:
I done on

Service
Value
Quality
Thumbnail of user stevev371
1 review
0 helpful votes
August 17th, 2020

I had a non delivered purchase of over a 100.00. They are getting it back to us, Had t tracking # that we ordered was sent out before we ordered it, and received the day we ordered

Thumbnail of user juanl151
4 reviews
17 helpful votes
May 9th, 2020

I've been using PayPal for years and it had helped me to raise money online and transfer money to my family in Europe i love it

Thumbnail of user oliviaj101
1 review
0 helpful votes
June 16th, 2020

I have always had a good experience with PayPal /1`877``247``2896/. Thank you so much PayPal. I have used PayPal for many years for purchasing goods over the web. I had a complaint against Glendale Irish Jewelry, Gal way who never sent me the goods I ordered (many hundreds of people have suffered the same!). I ordered jewelry in November 2019 for my family for Christmas and when it did not arrive and I was getting the run around from Glendale I had to buy more jewelry to replace it. Everything was purchased through PayPal. I contacted PayPal on 30th December 2019 and they upheld my complaint. Within a couple of days my money had been refunded in full and transferred to my bank account.

Thumbnail of user michaelf761
1 review
0 helpful votes
July 30th, 2020

As for me, it is a good payment system. I use it to pay for the work of copywriters. I pay additionally for various services on sites. Transactions are fast. Perhaps, if you use this payment system deeper than I do, then you should read all the reviews.

Thumbnail of user brucec952
3 reviews
9 helpful votes
May 15th, 2020

I am using paypal from more than 7 years now to take money from my clients and to send invoice... Service is great and customer care is amazing

Service
Value
Shipping
Returns
Quality
Thumbnail of user aprildodson1986
1 review
0 helpful votes
June 4th, 2023

I played PayPal games and it doesn't matter how hard I work on the phone game it doesn't send my money

Tip for consumers:
I need my money of the office of payment of the online account game now please over and over a thousand

Products used:
I play games and I don't get my money through PayPal

Value
Thumbnail of user lloyde37
2 reviews
0 helpful votes
January 7th, 2022

PayPal is the greatest out there. Been using PayPal for personal and business use for many years and I can recommend them to anyone looking for good services!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewo660
1 review
0 helpful votes
March 2nd, 2023

I chose to redeem my points from inboxdollars.com through paypal. I have redeemed through paypal a couple times now and continue to do so because it is easy and quick. I just have to enter my password and click redeem and then i receive an email saying my paypal from inboxdollars is being processed. I like how it is quick and simple. It usually takes me 3 days. The first time i did it it took about 10 days but everytime after it has been 3. I think it is quicker cause they already have my info and everything is and has been verified. Thank you inboxdollars and paypal for your services.

Tip for consumers:
as long as your inboxdollars email matches up with your paypal account everything will go smooth and quick

Products used:
paypal.com

Service
Value
Quality
Thumbnail of user aaronw772
1 review
0 helpful votes
January 20th, 2023

This is a great way to earn extra money. It was so easy just complete surveys to get paid. It was simple as one two three and three days money was in my account

Service
Value
Quality
Thumbnail of user francisb97
1 review
32 helpful votes
March 11th, 2020

It was the good payment method I love it Paypal is the owner of the best International mountain spa method I am personally suggest the use paper card

Thumbnail of user jenniferr1811
2 reviews
3 helpful votes
July 14th, 2021

I had an issue with a payment I had made. It was a scam. Paypal refunded our money no problem. Thank you Paypal.

Tip for consumers:
Paypal is the way to go.

Service
Value
Returns
Thumbnail of user janiecec3
1 review
0 helpful votes
August 21st, 2022

I have been calling PayPal about my refunds, I NEVER received. For they never posted to my bank account, yet they keeping lying say they did. FUNNY, I know how to read. I never received them. SCAM.!

Tip for consumers:
Stay away from Paypal

Products used:
Nothing

Service
Value
Quality
Thumbnail of user richelp1
1 review
0 helpful votes
April 7th, 2023

This real and legit and don't be scared,skeptical or panic about this stuff,I swear with my life I got nothing to hide for you

Tip for consumers:
It real and legit

Products used:
Jackets

Service
Value
Quality
Thumbnail of user nicolem2086
1 review
0 helpful votes
August 8th, 2022

My reward was deposited to my PayPal account in 3 days as expected. It was a digital gift card. I was able to use it to pay for my train ticket

Products used:
PayPal gift card

Service
Value
Quality
Thumbnail of user mayelaine928
2 reviews
2 helpful votes
May 14th, 2023

Solid company that I've worked with handling my transactions for over a decade. Customer service is exceptional.

Service
Value
Shipping
Returns
Quality
Thumbnail of user priscilaa14
1 review
0 helpful votes
April 27th, 2023

PayPal is the best...!

Products used:
Clothes

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Payment and credit card processing for individuals and merchants.

How do I know I can trust these reviews about PayPal?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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