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Payoneer

Overview

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
447
value
397
shipping
269
returns
261
quality
384
This company responds to reviews on average within 2 days

Instant Feedback

1 review
+230
How would you rate Payoneer?
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Armenia
1 review
0 helpful votes
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Happy with the card
March 10, 2019

Its easy to use the customer service is fast and responsive, would be great if they could also offer USD cards for airbnb hosts.

Date of experience: March 7, 2019
GB
1 review
0 helpful votes
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Customer Service
December 9, 2020

Had some documentation to sort the Customer Service lady was amazing and sorted it amazingly well x I cannot recommend them enough

Date of experience: December 8, 2020
Tunisia
1 review
0 helpful votes
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Great costumer care service
November 24, 2018

I call the costumer care service and I slove my problem and I'm really satisfied.
Thank you Payoneer

Date of experience: November 21, 2018
Argentina
1 review
0 helpful votes
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Excellente attention!
November 29, 2018

I called from argentina, about my account with airbnb, they answered all my cuestions with good information. Recomended!

Date of experience: November 26, 2018
Colombia
1 review
0 helpful votes
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Global Support
December 7, 2018

The help and support You guys provide are crucial on this times of globalization, What You´re doing is very important.

Date of experience: December 5, 2018
Bangladesh
1 review
0 helpful votes
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Great Response
September 11, 2019

Happy to work with Payoneer, But my problem is still exist, After all great payment system fast and secure.

Date of experience: September 10, 2019
Israel
1 review
0 helpful votes
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Exellent
January 3, 2019

Exellent
Very nice and professional, i am very happy to start working with you
I hope to contunue in the same way

Date of experience: December 31, 2018
Bangladesh
1 review
0 helpful votes
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MASTER card
February 24, 2019

Payonner under review 2day no email approved email please help me customer service is a good ok my payonner customer id *******

Date of experience: February 21, 2019
GB
1 review
0 helpful votes
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Excellent
July 25, 2018

A very good and helpful customer service, the lady I spoke to was very polite and went extream to answer my querries

Date of experience: July 23, 2018
India
1 review
0 helpful votes
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Service
June 23, 2024

Very good service and I am impressed by customer support they work proper

Date of experience: June 13, 2024
Jamaica
1 review
0 helpful votes
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No disappointment so far
June 23, 2024

Turley amazing I hope it runs smoothly thought the years to come

Date of experience: June 13, 2024
Philippines
1 review
0 helpful votes
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The time between the payment was sent via credit card to the time it hits the account and is cleared is soooooo looooooong it's like a death march.

Date of experience: June 18, 2018
Hong Kong
1 review
0 helpful votes
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I always live payoneer and I will suggest
February 17, 2020

Fast payment and also the use of getting card delivery is amazing and hope payoneer to take over the vertual eecommerce market and make it to the top

Date of experience: February 14, 2020
India
1 review
0 helpful votes
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5 star and beyond.
June 13, 2024

I love the way the associate helped me. She was very kind and understanding.

Date of experience: June 3, 2024
India
1 review
0 helpful votes
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Verification process is very slow
April 25, 2024

From last 8 to 10 days my transaction is pending but no one was ready to help me

Date of experience: April 15, 2024
KR
1 review
3 helpful votes
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Payoneer made business easy and fast. Satisfied with fast processing payment and withdrawal. Convenient with US dollars, pounds, euros, yens, yuans.

Date of experience: February 5, 2017
Nicaragua
1 review
0 helpful votes
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Hay que mejorar la atención a sus clientes!
July 18, 2024

Por dos meses intenté obtener mi tarjeta payoneer sin ningún éxito, con la excusa que mi dirección no coincidía con la que tenia plasmada a mis recibos básicos del hogar 🤦‍ lo cual es una gran mentira.

Tuve que tomar tiempo de mi trabajo otra obtener una constancia del banco que tenia la misma exactamente misma dirección y esa sí me la aceptaron. Intenté varias veces mandando correos y chats para poder cambiar la forma de envío de mi tarjeta y nunca pudieron darme una solución, hasta que un conocido me dió el número para llamar y me atendió Saul super amable y le puso fin a mi pesadilla

Date of experience: July 8, 2024
Ethiopia
1 review
0 helpful votes
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Outstanding
August 19, 2020

I am honored to have account with this bank. Prestigous and devoted for customer satisfaction is the mark of the bank. I am proud of your work.

Date of experience: August 19, 2020
Romania
1 review
0 helpful votes
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Very responsive
June 28, 2018

I call suport center and In max one minute everithing is clear! In most of the case, the line it s on and i

Date of experience: June 26, 2018
TZ
1 review
0 helpful votes
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5
November 15, 2019

You are The Best in costumer care but you have to improve in email response and avoid to use old automative email for respond

Date of experience: November 12, 2019