About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
One of cool international transactional service and I love it to use. It's very helpful for freelancers so much coz I'm a freelancer haha
Had some documentation to sort the Customer Service lady was amazing and sorted it amazingly well x I cannot recommend them enough
Awesome and strict for quality service for their customers for a long time. I have faced many problems solved by customer care service.
I recently encountered a problem where I could not make online purchases using my card. I called the helpline and the staff was extremely helpful and professional. I was guided through the solution and almost immediately the issue was resolved. I was asked to try making purchase again and the representative stayed on the line till she got the confirmation of the successful purchase from my side.
Sometimes i just want to get straight to the customer service representative, i don't want to read FAQ. I was waiting in the line on the phone, and when i was #1 in the queue, the call terminated for some reason. So i have to call several times to reach out to the customer service representative, although the representative himself was very polite and assisting.
They are one of the only sources I can use to collect my legitimate funds from around the world. Thank you!
Passport approve call help line thanks for help fast in call and resolve my issue thanks you so much
The customer service is way more headache for customer to contact. It's like talking to celebrity while talking to customer support executive because I finally got chance to talk to them and share the issue! Please, Payoneer, I would like to see this Payoneer support team improved!
I can't see in my withdrawal options in my Payoneer app how I know about that
plz help me to the transfer amount to my account
Alright! Best customer support i have ever found. Payment deposit process by payoneer request way is little longer! But your payment is safe.
Thumbs up! Thanks Payoneer!
One of the super fast payment transactions in across the world. Also very low transactions charge in comparison to other mode of transactions. I have been great experience in my business with Payoneer. I recommend you all business stake holders to choose this option only for your fast payment process through popular Payoneer. Thank you
I have been using Payoneer for the past few months to receive international payments.The system held back for three days and subsequently canceled the payment
Dear Dihn,
We apologize for the late response. We regret to hear that you experienced difficulties with receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
We hope that our Customer Support agents were able to assist you with your situation and clarify how to avoid these difficulties in future. If you still need our help, please respond with your customer ID so that we would be able to advise on your particular case.
Your feedback is very important for us. We are looking forward to the opportunity to provide you the best customer service possible.
Best,
Anna from The Payoneer Team
Got a verified account and then two weeks later I cannot access my funds. Wrote emails back and forth, gave a call to their customer care support twice who are helpful but cannot do more other than send the query to finance and tell you to wait for an email, which never comes. It's a bad experience when you cannot access your money for no reason.
Dear Michael,
Thank you very much for leaving a review. We apologize for the late response due to high amount of inquiries that we are receiving.
We understand that you have experienced difficulties with your account verification and we are very sorry to hear it.In most situations our support representatives are able to assist customers immediately and solve problems on the go, but some of the cases demand time-consuming investigations and coordinated work of different departments. Handling time for such cases may be extended.
We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide all of our customers with the top quality customer service.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
If you work online or do business online dont worry about how you are going get paid. Payoneer is here for you worldwide.
The worst payment platform I have encountered. If it were up to me I will never use Payoneer. I am currently rallying for our company to discontinue the use of Payoneer. Their customer service cannot even provide valid answer as to why my pay is under pending status. The only explanation I received is that their payment department has not completed their review.
Dear Jenny,
We apologize for the late response. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please make sure that reviews like that won't happen every time that you are receiving a payment!
Your feedback is very important for us. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Thank you all Payoneer team special thanks to Wandy, who doing efforts for my payments approval. Lot of love for all payoneer team
Still waiting for my payment request payoner add my account deactivated without a vital reason and I need my payment back after 6 weeks and even more than 6 weeks
Dear Milo,
Thank you for taking the time to share your experience with other customers. We apologize for the late response due to the high amount of inquiries that we are receiving,
We understand that you experienced difficulties trying to use your Payoneer account. This might happen due to various reasons, such as account review or payment review. If anything like that happens again, please don't hesitate to immediately contact our Customer Care agents through the Support Center. Our representatives will be happy to take care of your issue for you.
We hope that your concern was resolved successfully. If you still need our assistance on this or any other matter, please respond to the private message that we have sent you. We will be happy to look into it for you.
Stay well!
Best,
Anna from the Payoneer team
Since the company has repositioned itself, the customer service has been much more people-friendly. I am understood because I was made to understand. They made sure I was ok before coming off the phone.
I was in a crunch and needed to have my pin reset. The customer service rep was courteous and very helpful. In two minutes I got through.
Thank you very much for your support! :) My problem with account verification was solved very fast. Thank you!
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Hi LokNath,
Thank you very much for sharing your review!
We're sorry to hear that you've had a frustrating experience trying to reach us. Right now we're experiencing an increased amount of inquiries, which occasionally may lead to the longer waiting time.
We're constantly working to improve our customer service and truly appreciate your feedback. If you still have any of your matters unresolved and need our assistance, please feel free to reach out to us via Customer Support Center or respond to the private message that we've sent. We'll be more than happy to help.
Best,
The Payoneer Team