Pawspetsupermarket.co.uk has a rating of 1.6 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pawspetsupermarket.co.uk most frequently mention credit card, trading standards, and bank account problems. Pawspetsupermarket.co.uk ranks 493rd among Dogs sites.
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I noticed that I had an amount coming out of my bank monthly for which I did not know what it was. On checking I found out that it was pawspetsupermarket.com that it was from. I contacted their site and told them that I was disgusted that this was being done and a day later got an answer from them, saying that if I could identify the payment dates they would refund all the monies. Yes I thought!. I have checked my bank statement and this has been done. I contacted them and thanked them. If you tell them just what has been going out of your bank I am sure they will look into it and refund you. Good luck.
This is a familiar story. Bought a dog coat in June 2011 for £16.99. It arrived OK and was OK. Kept taking the money every month up to and including December 2011. Luckily I paid by Visa and contacted my Visa provider's fraud dept. enclosing printouts from this website. They investigated and refunded the fraudulent payments. This should work for you if you paid by Visa. I've also cancelled that card and had a new one issued. Good Luck.
I shop on this particular web site quite frequently.
My orders always arrive in a good time
I have never had any issues with contacting them, they always answer my e-mail in a good professional manner and in good time.
I have bought several Items for my dog from them, over the past couple of years and have always had my orders arrive fairly quickly.
I find the quality of the goods very good, and the prices are very competitive too
I for one will be continuing to shop with this web site.
I have just purchased two little coats for my puppy and found the site excellent, I was little concern at first after reading the last reveiw but I need not have been concernd as they arrived very quickly and excelent quality I orderd over the weekend and my parcel arrived in four days.
Thank you pawspetsupermarket.
Joy.
Great site, I too shop on this site quite a lot, its a super site.
The dog coat range they have this year must be one of the largest on the web, the prices are great too.
I have just got my dog Charlie a new coat and collar, he is a greyhound and the hunter greyhound coat is really well made and nicely lined in fleece.
The collar is the thing that impressed me the most, it is padded with a red lining and is one of the best quality greyhound collars i have seen for a while.
I ordered the coat and collar last Monday and they were with me on Wednesday, pretty good delivery I think.
I have got quite a lot of greyhound things from this site and ordered a few items for my mums cat, and sister rabbit, I have always found the price good and the delivery quick.
Just to point out, and to agree with some others, you are best e-mailing them, as the phone line on the web site does get busy at times.
I personally prefer e-mailing when I shop on line on any web site, though as you have a copy of whats been said so you know where your at.
Not that I have ever had a problem with these guys, I've even asked for a call back in one of my e-mails when my laptop crashed on me and I was not sure if the payment had gone through, they called me back and were excellent,
What a wonderful web site.
I buy most of my pets thinks from this site, and I have lots of pets,
I must say they have a great range of things to choose from, I have just bought my cat, Kit-cat a new cat post, as always I paid a great Price for it and it was delivered in a couple of days.
I will be ordering my dogs coats this week, as the weather is turning nasty again.
I have no trouble shopping on this web site, would highly recommend them to my Friends and family, most of whom already shop with them, in fact it was a colleague at work who told me about this web site, as i was having trouble with the one i was using at the time.
I have always had my e-mails answered very quickly and my goods have always arrived, I do know designer stuff can be a while, but as long as you know its not a problem, if you want your order quick then you just don't order designer stuff, there are so many dog coats to choose from, I may get a few and try them all on my dogs.
I know i can sent anything back I do not want to keep and have always been refunded quickly
A fantastic web site and so easy to use, which is a big plus for me.
I LOVE this web site, I have like many others, shopped with them for a while now.
I have a couple of greyhounds.
I order around once a month from them, last week I ordered a coat for one of my greyhounds, it arrived at the weekend, the quality is great, and I paid a great price for it too.
I have ordered other things from them in the past, such as my cat scratcher, the fat boy, what a great product that turned out to be very large, just as described "a fat boy" it was the best price on the net.
My wife has alos ordered a few bits and bobs for the budgie, again the order turned up in a good time
We are both very pleased with the site and have no problems, I do think I need to order another greyhound coat for the other dog, now the weather is getting colder.
I will certainly let you all now if I ever have a problem with them, which I very much doubt
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