Overview
Partzilla has a rating of 4.4 stars from 2,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Very good communication and excellent service in addition to very good products and parts
I have ordered hundreds of dollars in parts from partzilla. Their prices are usually the best. There are only a few other sites that are comparable I think the shipping times need to be worked on though. People want their parts QUICK! They dont want to wait a week or two when their toys are down. My last order took 5 days with expedited shipping. $10 for a few ounce envelope. Thats Georgia ( I assume thats where it came from) to NY which is not far. I could get parts from my dealer in 3 days. Sometimes, depending on what and how much you order its better to just get it locally. I usually order online if im getting more than a couple items. The expedited shipping is a joke as mentioned here. I know its only a couple dollars but its the principle. You can get stuff on ebay faster with 2- 3 day shipping. The parts showing as "in stock" when they are not has happened to me before. Its either in stock or its not. When I go on the website I want to know if it is physically in stock THERE and will be shipped as soon as I order. No ifs ands or buts. I dont care how many parts the company deals with. Thats what computers are for. Excuses are not acceptable. Also, The images of the part that use to show next to the part was a great addition to the web site. You dont see that often (if at all). They got rid of that. Why? It was very beneficial to have sometimes so you know exactly what the part looks like. I asked on their youtube channel and got a (deceiving?) response saying its in the works. The link is below. Im Chrisc. I think if they fix the 3 things I mentioned they would be untouchable. It would make me a customer for life instead of comparison shopping.
https://www.youtube.com/watch?v=ovCzYYLxVh0
They have the obscure oem parts you can't seem to find anywhere else
Needed a new glove box lid for my Yamaha jet ski. It arrived ahead of schedule. Well packed thanks!
Delivery in record time. I recommend this place to buy its original and good quality parts
Straightforward, easy and at a reasonably good price
My order arrived quickly. It was packaged properly for safe shipment.
Good prices, fast shipping.nice an easy...will buy again from partzilla ++++
Ordered factory OEM parts for my Honda cbr 1000rr, shipping was good parts were perfect and undamaged.
If I need OEM parts this is the first place I look. The shipping is reasonable and for a little extra can be expedited.
Hi Galen,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
Ordered my part may 7th got confirmation as shipped and have not been able to track and still have not recieved my part?
Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
I work on allot of different bikes. Couldn't" do what I do without them. Just wish they sold Harley parts.
Hi Paul,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On-time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
AAFTER ALL THE THOUSANDS OF DOLLARS I SPENT, I HAVE TO PAY 10 DOLLARS TO RETURN A 24 DOLLAR PARTS. LATER.
I was searching for a top for my Pioneer 700 when I stumbled across Partzilla. Their price beat my local dealership by about $30, so I decided to give them a shot. I was a little surprised that they offered free shipping since I'd not found that anywhere else, but I didn't question it. The order page showed free shipping, the email confirmation I received showed free shipping. I had an estimated ship date. Everything looked great.
Four days after my estimated ship date, I received an email from Partzilla informing me that I would need to pay an additional $172 in shipping to receive my item. When I complained that both the order page and my email confirmation told me that shipping was free, the Customer Service rep sent me a shipping clause that stated free shipping didn't apply to certain large items.
Now, I don't believe that a business should lose money on shipping. I do, however, believe that they should be up-front about it. Had it stated anywhere on the order page that my item did not qualify for free shipping and that I may be asked for a large shipping fee, I would have never placed the order, saving hassle for both me and Partzilla. The rep told me that they couldn't provide shipping at the time of order because they didn't know how much it would cost to ship. That may be true, though I doubt it. But they did know at the time of order that my item didn't qualify, and they could have informed me of that. It certainly shouldn't have said Shipping: FREE on my order page or confirmation.
I give them two stars only because they refunded my full purchase price within 24 hours of me refusing to pay the extra $172. That was the only positive in this experience. It's frustrating to think that you've found a good deal, only to discover a week later that you could have bought the part much cheaper locally and already have it on the bike.
Hi Fred,
We understand your frustration and we know how you feel. We try to be as transparent as possible with our customers and we are actively working on that. In the future, you should know that we offer free shipping on all orders over $149 within the contiguous United States (We do not offer free shipping to Hawaii or Alaska). We are glad our Customer service team could help and we are glad everything worked out. We hope you decide to give Partzilla another chance.
Anytime I need OEM parts, Partzilla comes through. I always get my parts I ordered in a timely manner at a good price.
Thank you for the great feedback, Glenn. Although, I believe you incorrectly forgot to give us an overall review. Thus causing a 1 star overall review. If this was not a mistake, please do not hesitate to contact us and let us know any of your concerns.
Good quality parts and fast shipping. Good source for OEM parts.
Have purchased ECM, clutch switches, kickstand switches from Partzilla. Have not had any issues with purchase, product, or service..
Hi Ned,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
We want to take this as an opportunity to explain how our shipping system works. We have sold over 3 million parts and we have one of the widest selections of OEM parts in the world, but of course, we do not have all 3 million parts in stock all the time. As a rule of thumb, for any OEM dealer, whenever a product says "IN STOCK" it means that we have the part ready to ship. When it says on a part "Ships in 1-2 Days" then that means that the part is on backorder and we are waiting for the manufacturer to deliver us the part. We hope this helps, we take our customer's feedback very seriously and we will see what we can do. We hope you give us another chance.