• Partzilla

Partzilla

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Overview

Partzilla has a rating of 4.1 stars from 1,336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and great prices. Partzilla ranks 4th among Motorcycle Parts sites.

  • Service
    172
  • Value
    169
  • Shipping
    176
  • Returns
    78
  • Quality
    144

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 81.1%
Positive
531
Neutral
21
Negative
103
98
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How would you rate Partzilla?
Top Positive Review

“Simplicity of ease”

Tim B.
4/9/24

I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks

Top Critical Review

“Lack of tracking information.”

Ed D.
3/13/24

I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!

Reviews (1,336)

Rating

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Reviews that mention popular keywords

oem parts (115) customer service (201) right parts (41)
Thumbnail of user timb1845
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks

Service
Value
Shipping
Quality
Thumbnail of user craigk465
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

I have used Partzilla for a long time and over the years I have messed up some orders and with one phone call you have always helped me get things right and that means more to me than anything else
In my shop I do not advertise I take care of my customers I and they advertise for me.
I do have a request if you could put small parts in a zip lock bag by the time I get the box it is really torn up
Thank for all your help Craig

Thumbnail of user brandonp796
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I have been a long time customer and for the last 2 years I have trusted partzilla to provide parts for my repair shop! I have used all the different companies. Partzilla has had my back more than anyone else, they are usually sending my parts out very fast and if something is not in stock or if the status changes they send email right away. They are also just a call away if I have a question and always helpful, never rude or trying to give me a run around like so many others are known for.
Partzilla to the top!

Service
Value
Thumbnail of user georgec2168
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

To the man on the phone named George who sounds like Trace Adkins... Thank you very much. The ignition coil for my yamaha g16 golf cart was here in 2 days! Exact fit and exactly what I needed. Got my 28 year old Go Buggy going like she was brand new again! From one George to another Thanks again for your help

Thumbnail of user zilchbackb
2 reviews
0 helpful votes
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February 22nd, 2024
Verified purchase

Used Partzilla several times now for 2006 Honda ST 1300. They usually have parts in stock and ship quickly, no matter how obscure the part is. I recommend them.

Thumbnail of user robertm9597
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase

Quick and easy ordering, fair pricing, well packaged, speedy delivery, and now I can see my dash lights easily again, even in the sunlight! Thank you!

Thumbnail of user chrish3949
1 review
0 helpful votes
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May 6th, 2024
Verified purchase

Easy order process. I even received 20% off at checkout. Shipped quickly. Part was exactly as advertised.
I would definitely buy from Partzilla again.

Thumbnail of user jeremys1408
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

I am putting a 2015 Suzuki King Quad 750 back together after buying it with missing parts. Partzilla has had every single part I've needed, in stock and shipped immediately! It's great to have a one stop shop for OEM parts! Thank you!

Thumbnail of user jessicay832
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

I ordered a new seat for my four wheeler. I was having it shipped to my property where I can have packages delivered and didn't realize that if I paid expedite shipping it would go USPS. Long story short post office refused to deliver. And I was only on my property for a week. Partzilla customer service was kind to resend my package next day air UPS so I could receive the seat in time for vacation.

Thumbnail of user chuckc335
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Clutch cable broke on Suzuki C50. Had one in three days. Great quality and price. Started off installing myself but wife assisted in tight spots. Then neighbor helicopter mechanic helped. Turned into a great neighborhood project.
The bike shifts so smooth I'm afraid something is off. Excellent results.
Great CSR on initial ordering too.

Thumbnail of user jerryd993
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Partzilla had the part I needed, two very small springs for my two GL1000 Timing Belt Tensioners. Shipping "expedited" was $12, and it took five or six days. I think USPS 1st Class would have been faster, depending on the packaging (box or padded envelope). But the parts were correct. Nonetheless, next time I order parts, I will check Partzilla and also a couple of competitors for less of a markup on shipping. A bit of greed, PZ.

Thumbnail of user timy170
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

Item delivery very fast 2 days. Product was very good quality and fit perfect.
Thanks for the order.

Thumbnail of user mr.whiskeyw
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Delivery was timely
Well packaged
O.E.M. Mitsubishi replacement
Price was unfortunately absurdly high, but comparable to other vendors selling o.e.m.
Perfect fit, appears to be exactly the same as original
Charging at 13.8 'ish
Hope it last 124k like the factory one did, we'll see
Overall satisfied with purchase, will do business again.

Thumbnail of user luisn188
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

It is always a pleasure to deal with Partzilla. Fast shipping, reasonable prices and outstanding customer service. What else can ask for? Thank you so much for such a great service!

Thumbnail of user eddies466
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I stumbled across Partzilla while looking for some much needed battery accessories. The site was easy to navigate. I ordered my part and extras. My package arrived days before I actually expected it to. Extremely impressed. I gave friends the website and they have used the site as well. This is my go to parts shop!

Thumbnail of user janices1452
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

One call to Mark is all it took and in a couple days all this beautiful, high-quality Kawasaki green plastic arrived at my door for my 1982 motorcycle. The quality is over the top! I am extremely impressed!

Thumbnail of user jeffl1763
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Great online experience. The chat function worked great and helped me confirm a couple of parts I needed. The only negative was that the oil filter and oil container (4 quarts) were next to each other in the box, and the filter box was indented. The filter seems ok and not damaged, but I would just be more careful in shipping different items in the box.

Thumbnail of user dant1164
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

I had ordered several parts and a drive chain for a motorcycle and when they showed up there was no master link for chain. I replied in a survey that i was disappointed there was no link. I thought that would be the end of it but i received a phone call from a customer service rep who saw my comment and he offered to send me a master link. I was surprised and grateful. I didnt think anyone ever followed up on those reviews. Way to go Partzilla!

Thumbnail of user drewg127
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

Fantastic site, saved my 1977 TT500 motor revival with some clutch little parts to make it all go vroom. I have another XT500 motor and bike to restore and will be back for more. Thank you and keep up the good work.

Thumbnail of user paulr3145
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

Had the parts needed, at a reasonable price. Parts shipped and received in timely manner. Thank you.

Thumbnail of user anthonyp2196
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

My local Yamaha parts dealer said sorry can't get that, they don't make that any more you will just have to keep your broken part and ride it. Lol 3 days later I had a brand new OEM shock absorber in my hands, thanks Partzilla one very happy customer!

Thumbnail of user wilbertl17
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Great experience. The Order process was user friendly, and in a short time I received the part.

Thumbnail of user jamest3954
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

Ive bought parts from partzilla for several years and they have allways had what i needed to keep my side by side and atvs going.and their customer service is great!

Thumbnail of user earlh321
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

One of the hardest things about owning and riding older motorcycles is the unavailability of parts. Dealerships around here don't even want to see you if your bike is more than 10 years old, unless you're there to replace it. Old cars, because of their production volume, usually have a much greater supply of NOS and replacement parts. Partzilla has done very well by me in having available the manufacturer's parts I need, such as turn signals after the rubber on the originals cracked and caused them separate. It's nice when the original part number is available and actually is slightly lower in price than a generic aftermarket replacement. Shipping was very quick also.

Thumbnail of user ronk689
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I needed a UTV ball joint quickly. I ordered from Partzilla because I trust their quality over what is being sold cheaply on Amazon. Part was shipped in under 12 hours and arrived in plenty of time for me to get the UTV rolling again!

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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!

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Partzilla A.
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