Paramed used to be a good organization. PSWs were sometimes a little late but for the most part they came to take care of my nonagenarian bedridden mother. Now, every week at least one PSW doesn't show up and I'm not notified that they're not coming and, at least twice nobody showed up at all for the day. There's a regular schedule and sometimes I have two PSWs showing up at the same time because one PSW is fully 3,4, or 5 hours late. If I'm not there sometimes they don't change her so she's left in her own feces and urine until we find out. This is a 90 year old who is stuck in bed and relies on them to change her diaper. Truly, Paramed shouldn't be running an organization that takes care of elderly and sick who are an at risk segment of the population and I would barely use Paramed to deliver food much less care for invalids if I had any choice.
Paramed delivers PSWs (Personal Support Workers) to clients in their residences. Too many times it has not done this. Paramed does not even always contact me to inform me a PSW is not coming. I sent messages before to Paramed and never got a reply. It is Paramed's responsibility to make sure PSW's show up.
If a client has an urgent matter and a scheduled PSW does not show up, Paramed might be in much trouble. PSWs sign in electronically throughout the day for each client. A PSW is supposed to show up to a client's door, if they did not get a reply by phone, and either knock or ring. If there is no answer, a PSW is expected to call 911.
The Ontario Health atHome (OHH) coordinates the activities of companies, such as Paramed, that provide PSWs and other services.
Does anyone know something else I could do?
I have gotten PSW's from Paramed in Toronto. It failed to provide them 4 times in about 2 weeks, despite I having confirmed before with someone in Paramed by phone for 2 of those times. I also sent messages twice to the attention of 2 people at Entendicare in Markham, which is connected to Paramed. There were 5 messages in total sent over 5 days, none of which were ever answered. I talked to someone at Home and Community Care Support Services (Toronto Central), an operation that deals with services for people. She said that a Paramed PSW had come in the afternoon the day before. However, I was at an appointment that afternoon, something I booked weeks before, and no one ever told me about anyone coming. I also sent an email to Paramed earlier about a PSW to come 6 to 7 that day. I was at home between 6 to 7 that day. The time period was originally given to me by a Paramed employee and confirmed by that person twice before by phone for 2 other days.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members