“Help line desperately needs help”

I bought 2 Panasonic phoes for my house. Model Number KX-TGDA20C. The message all full and I wanted to clear them. I called help line told I had wrong dept. Took my name and tel no 'tech' would call me back. 4 hrs later I emailed live chat help line. Again wrong dept. She would transfer me. What next appeared was a charge of $5.00 (refundable) with a fill in charge card number expiry date etc. Unless you fill it out your call won't proceed to technician. I phoned again only to be told office closed. What a waste if consumers time. Post correct info on line. Right up front tell people you charge to answer questions on your products. Won't buy from PANASONIC again.