The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
This summary is generated by AI, based on text from customer reviews
My husband absolutely loved this gift! It was absolutely beautiful! I can't stop looking at it.
It made my mom very happy she cried a bit and she loved it
Thank you for sharing your experience with us, Joshua. It was an honor for our team to create such a meaningful painting for you. We highly appreciate your feedback!
I loved the painting. 10 out of 10. This was a Christmas gift for my grandmother and her heart melted when she opened it. I enjoyed seeing her smile.
We are very happy to hear about your satisfaction with the painting and the service, Monica. Thank you for your wonderful feedback!
The painting was completed quickly and it was GUARANTEED by Christmas. I placed the original order at the end of November and it was completed and paid for on December 8th. Today is December 28th and it still hasn't shipped. It did not arrive by Christmas as stated it would and I have spoken to them via email twice and phone call twice and have been told the same thing each time. "It is expected to arrive this week" which clearly it is not. They will not allow me to escalate to a manager and have not made any progress on shipping it that I've been informed of. I know others who had a good experience but I have not.
Chad, we are sorry to hear you've had such an unpleasant experience. We’d like to sincerely apologize for any inconvenience and/or lack of communication you’ve experienced during your order with us. Your satisfaction is our highest priority and we are always doing everything in our power to deliver the paintings on time and make sure that all our customers are satisfied with the outcome.
Our team has already reached out to settle this matter and turn this into a better experience for you.
I couldn't have asked for anything better. My mom loved it and being able to give her a gift like this was truly a blessing.
We are very happy to hear about your satisfaction with the painting and the service, Ashley. Thank you for your wonderful feedback!
It looks beautiful! I'm so happy with it. I got one of my fiancé relatives who unfortunately passed and now they look like they are in a family portrait. The only thing I would say is tracking the shipment seems a little confusing but seriously other than that. Absolutely perfect!
We are thrilled to hear about your satisfaction, Della. Your wonderful feedback and kind words mean a lot to our team!
My painting was amazing! They did an amazing job. I could not be happier!
The artist will be thrilled to receive your kind words, Kayla. Thank you for your feedback.
It was a gift for a friend who had lost her child to cancer. It brought on a lot of tears of joy.
Thank you for sharing your experience with us, Melissa. It was an honor for our team to create such a meaningful painting for you. We highly appreciate your feedback!
We got this as a gift for my step mother. Her mom passed away unexpectedly earlier this year and never got to our daughter, so there was never a picture of her and our 2 children. Anyone that knew her though, knew she loved her great grandbabies. This gift is absolutely priceless and my step mom cried so many years of joy b
It was an honor for our team to create such a meaningful painting for your family, Brandon. Thank you for your wonderful feedback!
Could not ask for it to be any better. Will definitely recommend, thanks for the perfect work.
Thank you for sharing your experience with us, Chance. It was an honor for our team to create such a meaningful painting for you. We highly appreciate your feedback!
Awesome very satisfied! Will definately have future paintings done.
We are thrilled to hear about your satisfaction, Loleta. Your wonderful feedback and kind words mean a lot to our team!
Better than expected. Waiting for last one to arrive.
We are very happy to hear about your satisfaction with the painting and the service, Kim. Thank you for your wonderful feedback!
Got this as a Christmas gift for my dad because his grandma passed away last year. He loves it. He was so touched and said it was probably the best gift he's ever gotten. The artist did such an amazing job. My entire family loved the piece. This artwork has struck him into purchasing another for his dad that just recently passed away. Such an amazing and beautiful concept
It was an honor for our team to create such a meaningful painting for your family, Isa. Thank you for your wonderful feedback!
Quite pleased with the painting. It will always be a special piece for us to display in our home.
The artist will be thrilled to receive your kind words, Dustin. Thank you for your feedback.
Great gift. Made my dad cry but feel special. If you are looking for something priceless, this is the route to go.
We are very happy to hear how much you loved the painting, Yolanda. Thank you for your wonderful feedback.
The experience was simple and easy also they are really fast also they are good with understanding where you want certain things
We are very happy to hear about your satisfaction with the painting and the service, Tymesha. Thank you for your wonderful feedback!
Ordered a painting of my fiance and her recently deceased mother on Nov 30th. Even though the edited photoshop look like a 9yr old did it I was still optimistic because the painting could've looked much different. Apparently they didnt even start it even though the status showed "Being Painted".
I also paid for "express service" so she would get it by Christmas (tomorrow). They stated because I paid for express service I would have it in 21 days. I got told today (December 24th) that it would be an additional 22-26 days. Unacceptable.
We are sorry to hear you've had such an unpleasant experience, Kevin. We’d like to sincerely apologize for any inconvenience and/or lack of communication you’ve experienced during your order with us. We are always doing everything in our power to deliver the paintings on time and make sure that all our customers are satisfied with the outcome. We'd like to settle this matter and turn this into a better experience for you since your satisfaction is our priority. Our team has reached out to you, please check your inbox.
Everything went smoothly from start to finish and I couldn't be more satisfied with everything. From the customer service, to the follow up, speed, quality. Everything was too notch!
We are very happy to hear about your satisfaction with the painting and the service, April. Thank you for your wonderful feedback!
I was very pleased with the quality of my painting. The final draft provided did not do it any justice and I can't wait to gift it.
We are very happy to hear how much you loved the painting, Tamara. Thank you for your wonderful feedback.
It looks fantastic, I can't wait for my mom to open it up. She is going to love it
We are sure the recipient will be as excited about the painting as you are, Cassi. Thank you for your feedback.
Answer: Hi Christina, Thanks for reaching out! Once you place the order, you can expect to receive the digital draft in 24 hours or even sooner.
Answer: Hello Seongjin, Thank you for reaching out! Of course, we do ship to South Korea. Feel free to order with us, we'll do our best to meet your expectations.
Answer: They advertise that you can send them photos of people now past. They advertise these large paintings with beautiful frames being unpackaged. It is a lie. I started my order on November 10 and it took three months to complete. First because they would not sell me a large canvas like they show on their website. Secondly because they no longer sell anything except the smallest frames; yet the continue to advertise and list prices as if they do. Multiple email and phone calls resulted in no honesty from these people. If they had just come out and said "We don't sell those sizes of paintings and frames anymore" I could have moved on. After 60 days your money is their money even if you have nothing to show for it. You are expected to know their jobs better than they themselves do and act accordingly. Phone calls are outsourced to a call center out-side of the U.S. The people answering are nice, respectful and do a great job at making think there is no problem. At the end of the phone call, you feel better and NOTHING has changed. I finally received my painting in a tube. I did not get what I paid for and am unable to easily find a company that will frame original artwork for less than a few hundred dollars. I cannot hang my painting; it is in a closet. They advertise large frame and list prices but they do not sell them. You CANNOT buy what they advertise! In fairness the artiest did a wonderful job. It is the lies of the company that prompted me to report them to the BB and every online site I can and will find both private and governmental in nature. Don't let these people steal from you.
Paint Your Life is an online art service that creates affordable, totally customizable, hand-painted portrait art from your photos. Designed to honor and celebrate the special moments and memories in your life.
We are very happy to hear how much you loved the painting, Stephanie. Thank you for your wonderful feedback.