Overview
The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
This summary is generated by AI, based on text from customer reviews
This painting was everything I could have dreamed of for my husband. His mom passed away a few years ago and wasn't able to meet our youngest two, so this painting did exactly what I had hoped.
Loved the whole process of this experience! Forever grateful
I was very satisfied with my paining they got back to me very quickly within a couple hours of a rough draft of what the painting would look like from my 10 photos that I had sent them and they created it and it looked amazing shortly after maybe a day they started working on my painting and I was finished with and I want to say two days the shipping was fast and the painting came out amazing I'm very pleased with it my husband loves it my in-laws love it I am very surprised how they were able to add my in-laws into the picture and how it looks so much like them I'm very pleased and very grateful for them
We are thrilled to hear about your satisfaction with the painting and the service, Ashley. Thank you for your wonderful feedback!
I wanted to celebrate my daughter's milestone and also honor her two grandmothers, who she was very close with. The portrait was beautiful and my ladies were captured beautifully.
It was an honor for our team to create such a meaningful painting for your family, Alejandra. Thank you for your wonderful feedback!
They were very professional and kept you in the loops of every steps of creating your painting. Would use agin for next gift. My dad loved his gift he was speechless and couldn't keep smiling.
We are very happy to hear about your satisfaction with the painting and the service, Catherine. Thank you for your wonderful feedback!
When my mother saw the painting of her passed parents she couldn't stop touching their faces and hands. Thank you for being a part of the grieving process.
It was an honor for our team to create such a meaningful painting for your family, Sarah. Thank you for your wonderful feedback!
I am experiencing both good and bad. Have received 2 painting and missing 1 which has been under modification for almost all of June.
Hello, we apologize for any inconvenience caused.
We're happy to hear you're our loyal customer and we'll do our best to make sure that your third painting is revised and sent to you in a timely manner. We appreciate your understanding and patience, thank you!
I saw all the positive reviews--so I dove in! I first requested just head/face sketch-no shoulders. I got shoulders. When they asked me for comment, I reiterated "no shoulders", they then had another artist re-sketch it. Didn't care for it. Instead of modifying it, they had ANOTHER artist sketch it... but it came out fantastic! All we wanted was the print, (unframed). Well, it was delivered in a cardboard triangular-shaped tube, on nice stock vellum paper, but all wrinkled. It's not even frameable. Tried to call several times on several occasions--don't even bother because they will never come to the phone, even though they put the number at the bottom of every email. They will always respond, but very generically. After several communications, they are still trying to re-create this sketch when I clearly said that we do not want another one. Finally, they addressed the situation "unfortunately our shipping companies are not as careful as we request them to be." and "we will have another artist sketch for you." What a lame answer! They do not know how to ship artwork professionally? This is their business! What a shame that we have a gorgeous sketch of a baby photo that's wrinkled and they can't even make good on it, well except keep reproducing it with various artists. Very unprofessional.
The painting was fabulous. I got a little scared when the box showed up and it had damaged on it. But the painting was fine. You should label the box fragile..
Ok so I may of been a little anxious and scared on how my acrylic painting would've looked like especially because the images via emails etc are ofcourse digital.
But holy guacamole! The painting when arrived was SPECTACULAR! I loved it soo much and looks soo incredible and the frame itself looks so beautiful and sturdy too!
I am so so happy and I can't WAIT for my sister to see this as it's for her 30th Birthday!
Everything from placing the order, to dealing with customisation and alterations to receiving was faultless! The painting arrived soo quickly I wasn't expecting it to be this quick and secure aswell!
Thankyou soooo much! I will make sure once my sister opens it up on her birthday to tag #Paintyourlife so everyone knows of this!
Thankyou so much and to the painter Kelly too
Thank you for sharing your experience with us, Carolyn. We are beyond happy to hear we could exceed your expectations. The artist will be thrilled to receive your wonderful feedback!
It was perfect and fast. It showed up before Christmas and the wife loved it. Thank You.
I ordered a compilation portrait for a Father's Day gift. The artwork was amazingly presented and arrived in only a couple of days, the recipient absolutely loved it.
We are very happy to hear about your satisfaction with the painting and the service, Samantha. Thank you for your wonderful feedback!
It was a good experience with paint your life. They painted my dog beautifully and shipped it to my house with care. Would definitely repurchase in the future.
We are thrilled to hear about your satisfaction, Victoria. Your wonderful feedback and kind words mean a lot to our team!
They advertise that you can send them photos of people now past. They advertise these large paintings with beautiful frames being unpackaged. It is a lie. I started my order on November 10 and it took three months to complete. First because they would not sell me a large canvas like they show on their website. Secondly because they no longer sell anything except the smallest frames; yet the continue to advertise and list prices as if they do.
Multiple email and phone calls resulted in no honesty from these people. If they had just come out and said "We don't sell those sizes of paintings and frames anymore" I could have moved on. After 60 days your money is their money even if you have nothing to show for it. You are expected to know their jobs better than they themselves do and act accordingly.
Phone calls are outsourced to a call center out-side of the U.S. The people answering are nice, respectful and do a great job at making think there is no problem. At the end of the phone call, you feel better and NOTHING has changed.
I finally received my painting in a tube. I did not get what I paid for and am unable to easily find a company that will frame original artwork for less than a few hundred dollars. I cannot hang my painting; it is in a closet. They advertise large frame and list prices but they do not sell them. You CANNOT buy what they advertise!
In fairness the artiest did a wonderful job. It is the lies of the company that prompted me to report them to the BB and every online site I can and will find both private and governmental in nature. Don't let these people steal from you.
The painting looks great!
Still haven't given it to my wife since it was done super fast so it's currently being hidden. But that's a bettter problem than it being late!
We are very happy to hear about your satisfaction with the painting and the service, Patrick. We are sure the recipient will be as excited about the painting as you are. Thank you for your wonderful feedback!
Such a wonderful experience. This team is amazing. They really made a beautiful work of art. My artist was also very understanding and amazing to work with
The entire process was easy and completed to my liking. The finished product was outstanding so glad I got this and will purchase an additional item soon.
We are thrilled to hear about your satisfaction, Mark. It will be a pleasure for our team to create more beautiful paintings for you in the future. Thank you for your wonderful feedback!
My husband was blown away by his portrait! His dad meant alot to him and you captured his features perfectly! He said it's almost like he's looking right at you!
Thank you for sharing your experience with us, Macilyn. It was an honor for our team to create such a meaningful painting for you. We highly appreciate your feedback!
All I can say is AMAZING and I LOVE IT!
I will definitely be ordering again and it was worth every dollar. I git the 24×36 oil painting of my mom, uncle, my oldest sister and my aunt who was a second mom to me all together in a painting. They all were individual photos but you couldn't tell that by how the artist put them all together.
BEST MEMORY EVER and most definitely a keepsake forever.
Thank you for sharing your experience with us, Unisha. It was an honor for our team to create such a meaningful painting for you. We highly appreciate your feedback!
My wife loved it. We wanted something special to symbolize our marriage and celebrate our first anniversary and this hit the nail on the head.
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- Sheridan, Wyoming, United States
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Business Highlights
- Customized hand-painted portrait art
- Free shipping
- Unlimited revisions
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear we were able to meet your expectations with the painting. Thank you for your feedback, Tara!