I saw all the positive reviews--so I dove in! I first requested just head/face sketch-no shoulders. I got shoulders. When they asked me for comment, I reiterated "no shoulders", they then had another artist re-sketch it. Didn't care for it. Instead of modifying it, they had ANOTHER artist sketch it... but it came out fantastic! All we wanted was the print, (unframed). Well, it was delivered in a cardboard triangular-shaped tube, on nice stock vellum paper, but all wrinkled. It's not even frameable. Tried to call several times on several occasions--don't even bother because they will never come to the phone, even though they put the number at the bottom of every email. They will always respond, but very generically. After several communications, they are still trying to re-create this sketch when I clearly said that we do not want another one. Finally, they addressed the situation "unfortunately our shipping companies are not as careful as we request them to be." and "we will have another artist sketch for you." What a lame answer! They do not know how to ship artwork professionally? This is their business! What a shame that we have a gorgeous sketch of a baby photo that's wrinkled and they can't even make good on it, well except keep reproducing it with various artists. Very unprofessional.