Pad & Quill

I just received the AirPods max case and to say I'm disappointed and angry over this expensive product is an understatement. There are no instructions but what is egregious about this is there is no way in the world my headphones can be charged using that hole at the bottom. I've tried every kind of placement. Then there are these leather handbag looks inside that I have no idea how to use If you're going to charge a considerable amount for a premium products then I expect results. I wish I could return it but I ripped open the box. This is totally unacceptable.

Worst Costumer Service EVER. Placed and order on a Friday. After submitting and seeing that there was an error, I emailed multiple times, left messages and 5 days later they sent the item to the wrong address because they did not read or heard any of the emails or messages. I have yet to hear from them. Never again will I purchase anything or recommend them.

I paid for expedited shipping and the product page said my bag would ship on 6/2/22. I had to nag them every single day to get them to ship it. It was marked as shipped on 6/8/22 but by end of business on 6/9/22 USPS hadn't received the package.

After receiving my iPad Pro (12.9in) cover later than advertised on the website, I was surprised to find that the black dye / tannins used to stain the cover had transferred onto my iPad screen and Apple Pencil - i. E. I now have black marks on my screen and apple pencil. Was a happy customer (bought same product in 'whiskey' 2 years ago with no issues). Quality control seems to have slipped since then.

I ordered the Lowry Cuff Band in Chestnut with black clasps for the Apple Watch. The company over sold these bands and offered me an alternative in Whiskey & Nickle.

I obliged as the watch was a recent purchase and I desired a leather band, however the product I was met with did not work out of the box and had two defects.

One being the bottom clasp: It did not lock into the bottom of the watch and would slide through making it dangerous to use.
Second being the retaining ring: It had a terrible patch up job that seemed someone did just to get it out of the door. I can feel the heavy thread and poorly aligned leather under the band.

I reached out to the company via website and email seeking assistance; to which I have received none. I have however received an additional promotion on their iPad cases.

I was looking forward to conducting business with PQ as I enjoy leather accessories, however given the quality and care I have received, or the lack there of, I personally suggest looking elsewhere.

Independent retailers could do better than this.

After purchasing multiple products over the year, the quality and customer service seems to be declining. Purchased a Bella Fino phone case and the size specs online don't match the product I was sent and now I have to pay to return for a refund because of their mistake.

1. I have been a client since the inception of this business. Buying their leather iPhone cases.
2. Recently the quality of the leather has declined significantly. It is easily bruise and much thiner.
3. They do not show on the photos, that to accommodate the iPhone camera, the leather does not cover the entire cut out for the camera. It looks really poor.
4. and most importantly. The most recent case (iPhone pro 12) is so poorly made that my iPhone is too loose and kept falling off the case. It cracked on the pavement on an incline. A mess.
This company used do make premium quality product. Not anymore.

I spent over $100 on a personalized iPad case. Firstly I waited over 4 months to get ikt (COVID, okay, fine) but then, when I DO get it, there are two tape strips to affix the iPad onto the case. Are you kidding me? TAPE? Why was this case $100 if you are using TAPE strips? Then, when I asked for a refund on their "money back 30 day guarantee", I was refused because I got two initials (hardly visible) on the case. Please, please, stay away from this very unprofessional "business".

I recently purchased two cases. While putting my phone in my beautiful new leather case the cherry wood split on both sides. I emailed customer service to inquire about a replacement. I was emailed a memo from Pad and Quill that they were aware of the issues with the Cherry cases. They said they could send me a replacement inner case next month that I'd install into my outer leather case. Next month! Are you kidding. They new about the issue and sent it anyway. Then I requested a full refund. They said I need to waste my time mailing it back before my money would be refunded. Terrible customer service! Stay away from anyone that knowingly sends you a defective $135 phone case. They used to be a great company. I was a repeat customer. I am disgusted by the way they are treating me. Buyer beware.

I ordered a phone cover advertised for the IphoneX. It came and... it didn't fit.

And it turned out not to have openings on the side for pressing the volume or the on -off switch.

I corresponded about a return, and they finally authorized it - but not the return shipping - even though it was defective.

I bought a case a few years back. Liked the look and functionality. But the wood frame cracked and the case was useless. Then last year I tried again. Within one year the case split again and when it did my phone slipped out and the glass shattered. Pad and quill takes no responsibility. Never again!