I bought an iphone 11 from Ozmoblie in Sept, thinking I would help the environment and save a little money by buying refurbished. I chose Oz mobile as they offered a 1 year extended warranty so thought that was a good incentive to use them.
I received the mobile and was excited as all seemed pretty good.
I did fall on the ground from about 20cm the second day I got it just as I was about to put a bumper on it. As a result the back of the phone had a small hairline crack in it. My thoughts were that my old iphone 6 wouldnt have done this as it doesn't have a glass back.
It worked great up until I upgraded the IOS a couple of months later and it came up with a warning that it wasn't an authentic Iphone display and that it would not be honored by apple for warranty purposes. I thought that this was upsetting but it all seemed to work OK.
Then about a month ago the phone developed a line though the centre of the display. Weird as it seemed to come and go. Then it phone seemed to have a mind of its own. You couldn't control the screen and some areas of the display didn't work.
I then reported it to OZmobile, and they issued a return number. There is a statement that they wouldn't except a cracked glass but I assumed this was the front display. The small crack on the back would not have caused any issues with the screen/display and software. See attached photos.
I sent the phone in and today received notice that they will not honor the warranty. I have a phone I paid approx $700 that doesn't now work properly through no fault of mine. Ridiculous. I will be taking this up with the department of fair trading, as this is unacceptable. I certainly would not trust this online retailer and definitely will not be recommending them to anyone.

I gave this company the option to try and resolve before I published this review and there response was based on their assumptions of what happened to cause a small crack on the rear of the phone. If they were a responsible, reasonable company they would fix my current phone. Ie replace the faulty unauthorized display with a authorized one and return it to me in good working order. I would totally take responsibility if I had dropped my phone and cracked the front screen. Which would have resulted in a phone that I could repair. This is a phone that cost me close to $700 and is not useable. Off to the dept of fair trading...

I had a similar experience to the other reviewer here, wish i has seen her review before i ordered from them:(

Paid 400 bucks for my lg v20 that was supposed to be ex display and in as new boxed condition with the factory plastic still on it even. When it arrived it did not have factory plastic on (no big deal, I bought a screen protector and case anyway), and the box was torn open at the bottom in such a way that before I even toom it out of the cardboard sleeve to open it up my phone went sliding oit of the bottom and hit the floor so it was immediately damaged on the bottom corner... Oh, and the specially designed Bang & Olufsen headphones that are supposed to come with the phone for use with its excellent HiFi quad DAC were not in the box. The earbuds for them were in there, but not the actual headphones themselves.

Naturally I thought they had simply been misplaced so I contacted them about it (by email, they'll only talk to you by email, they have a number but the person you speak to will tell you they cannot help you at all). A guy called Chris told me that the headphones were not listed as coming with the phone and thst they werent sent because the previous owner had used them and then kept them... I'm sorry, what? Previous owner? I thought this was an ex display phone? Oh, silly customer, go read the small print elsewhere on the site, we consider phones that have been briefly owned by other people to be ex display - even though that is obviously disingenuous - and we describe them as such rather than as preowned which would be accurate. We also prefer to imply by omission what things arent included in your pircbase rather than just explicitly stating that something like specially made designer headphones aren't included. That way when you want to return an item for not being how we described we can charge a 15% restocking fee and make an easy 60 bucks off you. Provided the item wasnt damaged by falling out of the unsealed box we sent it to you in of course. Oh it was? Bad luck then.

I decided I needed a new phone as my old phone Iphone 4 was becoming extinct so did some investigation and thought this company "Ozmobiles" would suffice. Had a look at their options and decided to order an ex display Iphone 6 plus (even found a gift voucher for $50.00 online) was told by their office that this gift voucher which actually has a hyperlink to their site is a third party organisation and therefore has no rights to their company and therefore they would not abide by its conditions but thanked me for bringing it to their attention and they would see to it that it was disconnected still on line). Of course this site is only online and this was communicated to me by an online chat. I didn't hear warning bells (I can be stupid sometimes) and decided to order my ex display phone at a cost of $549.00. Well thank god my saviour Paypal came to the rescue. (kids out there if you purchase anything online make sure you go through Paypal - protection is guaranteed 100%).
Anyway back to my true life situation. Phone arrived and guess what it was stuck in a different language - I already have an iphone so know how to turn phone on and off well this phone had a mind of its own and would only speak this language and nothing that I touched would work. Had a friend come over and he also tried as he is also a compatriot of iphones and he also had the same problem. Only contact with this stupid company is online so I contacted a lady online who informed me that I would need to have communication with another person (more specific and specialised to deal with my problem). A gentleman by the name of Chris send me an email chat and I went online and explained to him my problem - the company is in Melbourne. He came up with a first solution that the cable was faulty - I didn't believe this so explained fully my problem - he then came across with the solution that the phone had a "touch disease". The only solution was to have it send back and they would repair or replace it. I accepted this because I must admit I did not understand what the problem was and I agreed to send the phone back with all accessories and I also agreed that I did not want a replacement or this phone fixed I would prefer a full refund and was happy to send the phone back. He was very polite and accepted this. Well do not believe this company. After a few days I received an email to inform me that the phone had arrived and that their technicians had found the fault and the reason it was in a different language was because it was specifically for sight impaired people and the solution was to press the home button three times and this would have solved the problem therefore they would be sending the phone back and did not accept my solution of a full refund. I was flabbergasted and of course put this in writing but he replied again in the negative. You know me guys I believe in being nice but when someone tries to rip me off I go for the kill and explained to him that I knew my rights and especially in Australia and they even had a 30 days replacement policy on their website which I really didn't care about. This person wrote back and said that they don't accept Australian law. Well I am sorry but they have a company in Australia and therefore they have to accept the law. But of course I did not hesitate to inform them that I would go back to paypal and make sure that they refunded all my money. You wouldn't believe it they came back and said they would refund me all my money but would have to adhere to a 15% restock fine. I must admit but this time I was laughing my head off and pursued them through Paypal and guess what they send me an email to say that they had gone to their manager and he had agreed to refund me fully for my dissatisfaction. Do you believe these people. I am so sick and tired of these companies thinking they can tell little people like us what happens to our well earned money. People be rest assured that no-one is above the law and if you don't know your rights -listen to your heart and don't let these crooks get away with this type of bull$#*!. I am proud to be an Australian and I am also proud to fight for what I believe is right. OZZIE OZZIE OZZIE