Orchard Supply Hardware (OSH)

I was very dismayed when visiting our local store to purchase some fresh plants to pot at seven birthday gifts. I found at least 60 percent of the plants dead, almost dead and in need of water. I spoke to the customer service gal and she just said, "Oh, okay the garden lady is here today I will tell her" I really did not want to drive to Home Depot or other locations for my purchase, I prefer local.

Once email access is set up you can not get help to correct errors in the account. Store staff will not help tell you to go to email for corrections.
However if you can't get into a account you are lost.

I bought patio furniture from OSH a little over a year ago... every single chair has broken around the welds, and is now unusable. Went to the store to see what can be done, and got the run around. They could not fine my transaction, they woud only credit me the lowest sales discount amount, bring in my chairs first, only to get no resolution to my issue.

OSH patio furniture is sub=standard, to say the least. I got nothing from them to resolve my issue. I would thin that patio furniture should last more than a year, but apparently not if you buy from OSH.

I have decided to purchase only from Home Depot from now on, as they have always stood behind their product. Since this dealing with OSH over the chairs, I have decided to only buy from Lowes or Home Depot.

OSH had no interest in trying to resolve my issue with sub-standard products that they sell.

Do not buy appliances, patio furniture, or any high end item from them... they do not stand behind their products, even if defective.

I ordered a Suncast shed, costing about $600, from OSH online on November 31. I requested, but never received, an email confirmation of the order. In fact, I never received the courtesy of a reply to my request. Luckily, they did send the shed to me.

I just tried to register the product online at Suncast's site. However, I have no receipt, so I was not able to register the purchase. I will not be able to use the product's warranty if there is a problem. I also was unable to receive Club Orchard credit for the purchase.

There is a complete lack of customer service for their web site. I won't order online from OSH again.

This is about the service I recieved at Orchard supply I have been shopping at for 30 years. This is so bad you would think I made it up. But trust me it is true! On this past Sunday (4-1) I was to give a B day party for my 91 year old mom. She likes BBQ. I knew my old gas grill was worn out and dangerous. Iron inside rusted out. Sunday before (3-25) Orchard had a coupon fro a made in USA Huntington grill. I went on tues 3-27. They could not find any. Oh these are pre assembled. They could not find any even though computer said had two. I ran out of time. 1 hour plus, said i would come back next day, I did, after looking again oops we must be out. I suffer from a disability and needed to get home so said come back next day and get perhaps more expensive model. And man of my word I did. 2 hours to figure out the SKU and price of ones on floor. Way out of budget. So they won and I bought a different product. Oh they did give me a small discount. Probably did not pay the fuel bill back and forth@ 4.45$ a gallon. Have a Big car v-8. So I bought a charbroil grill (more on this later) 79 dollars for the delever next day ha ha 10 miles? So I get a call same evening delivery windo is 8 to 12. Ok still time to put together. When almost 12 get a callcan't find this one! Remember I am cleaning the house getting all to do ready. Finally I call store at almost 4 pm and ask if I get one or not? Oh yes we sending guys to ANOTHER store to get one! Why was this impossible at the very start?
So after dinner start putting together ( Charbroil) Please understand this kind of stuff is easy for me and I have proper tools. This charbroil 4 burner made in China has more packing the bbq edges where you could cut yourself. It said the fire box was two person job. I lifted one hand and aligned with other. At midnight I put it half assembled i garage. We had great bbq! How? Filled old cast iron Brinkman with charcoal! Rib so good! And also my brother who is an eenginer saw the new one and said pathetic design. Cost more that on I wanted too! I see my family next week Have 2 U. C. Berkley Lawers in that group. Might have a little chatt