I've been going to OSH since 1980 and have been a member of the rewards program since January of 2012. In that whole time I've redeemed maybe two "rewards." The reason? OSH deletes your rewards if you don't use them within a specified time! If you go into Sears or Office Depot and give your telephone number they say "You have an $x. Xx reward accumulated. Do you want to use it?" Orchard NEVER does that. So if you miss the email from them, the reward is gone. It p***es you off. This can't possibly be a motivator of sales. It's more of a disincentive program than rewards program.
Orchard Supply Hardware (OSH)