OrthoticShop has a rating of 4.7 stars from 90,249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention free shipping, customer service, and shopping experience. OrthoticShop ranks 2nd among Athletic Shoes sites.
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Love the beautiful selection, quality and comfort of these wonderful sandals! Who would suspect they are also wonderful for my arch support? Amazing prices, selection and quick and easy delivery options! I will definitely keep coming back for more!
(As others noted) was not impressed in quality (Propet Blizzard boots) and when requested a return it was like 'taking blood' and they must be anemic since they gave me nothing but a hassle trying to acquire the refund. Repeated emails that took weeks and twice they tried to tell me they credited my card (and did not). After further pressing they actually told me there was a problem w/ 'my' payment and when I asked why didn't they tell me this up front (more jibber jabber). Finally (when I called) they informed me they would need to 'send me a check' (which took even more time) to finally reach me. SHADY outfit! FYI in my view many of their '5 star reviews' look professionally written (they do that for a fee). Best save your money (and blood pressure) and shop elsewhere.
Tried to check out. Site showed 2 items instead of 1. Tried several times to correct it, but order wouldn't go through.
This site has been a nightmare. I have had to come back three different times to get a friggin order placed. Ya'll send an email indicating something that has no reference to help. It is just lucky for this store to get my business at all, I am trying a pair of sandals.
Spent way tooooo much confusing time in checkout. Kept getting not acceptable. Very frustrating. Other option heavily pointing to join with Amazon us something.
The popups about facebook and messaging help make it take twice as long because they keep coming up and you can't do anything until you click to close them< Over and over and over again. If I didn't need these shoes I would not bother.
I had a very difficult time placing the order. It kept saying my postal code was incorrect. If postal code is the same as zip code it was not incorrect. I sent and email and apparently someone fixed it. My order went through.
I was given a 10% off promo code but it never went thru its very disappointing
Greg Gunther
*******642
I felt it was bait and switch. I was sent a 10% off code news-10 and I didn't receive my 10% off. False advertising!
Unable to get the correct amount ordered. Shopping cart updated with correct amount then changed back to order just 1
Re set several times.
I tried to place an order with a discount code (KAYJSS4368) that I received in an email. The order wouldn't go through. When I tried again today, the discount code did not apply.
The web site 100% satisfaction. I am not satisfied! THEY DO NOT FIT THEY WOULD RETURN THEM AND I CAN NOT GET MY MONEY BACK. DO NOT BUY FROM THESE PEOPLE.
Roxann
I order 2 pairs of insole i Paid $118.00 i gave them there money no problem. 2 weeks later i don't see any insoles so i started calling the orthotic shop no answer i called 4 more times now i see that they are not going to answer the phone. Oh this is the run around NOW. So i started emailing someone. They ran me around for 3 weeks say they have to check the warehouse 3 times. Lol i said to the person on the other end of this email that the world was build in 7 days why is yall stalling me out its BEEN 5 weeks later. They act like they were looking for something. They give me a copy of the tracking number all it says is that it was delivered to The ciy of Phadelphia USA not to my home. They is lieing. That driver never came to MY home. I have 2 video camers out front i told them to use google earth they will see the camers out front. Whappen is they have me pay for FEDEX and they used Amozon and those worker just don't care im sure you have seen the picture on the news. MICKEY MOUSE CO.
Tip for consumers:
BECAREFUL THEY IS FULL OF $#*!
Products used:
NONE
I am very disappointed with this company. I was very happy to find a pair of heels with arch support to wear to my daughter's wedding, so I bought a pair of supportive booties that I was very happy with, and that made me want to give some good walking shoes a try. The walking shoes just did not fit right. I tried different combinations of insoles, different lacing strategies, anything I could find on the internet. Nothing worked. So I contacted customer service, told them the situation, and they told me to send them back. And then a whole different mess happened. My mistake for thinking Orthotic Shop would have as good of customer service as Orthofeet. It's really too bad, because Orthotic Shop has a better selection, but now I know that if there are any problems, I can't trust them.
ordering system was not smooth. Took many tries to clear cart and start over again. Will use again because of good products being sold.
Last evening I spent over two hours trying to order these shoes. It refused to take my credit card. I sent you a request to contact me today to resolve the issue. In 15 hours you never responded. The credit card has the largest limit on it. I used another one today so as not to repeat what I went through last night.
Twice now I have received coupon codes from you that don't work. Quit sending them or I will become angry enough to shop elsewhere.
I assume it is because I am Canadian.
(As others noted) was not impressed in quality (Propet Blizzard boots) and when requested a return it was like 'taking blood' and they must be anemic since they gave me nothing but a hassle trying to acquire the refund. Repeated emails that took weeks and twice they tried to tell me they credited my card (and did not). After further pressing they actually told me there was a problem w/ 'my' payment and when I asked why didn't they tell me this up front (more jibber jabber). Finally (when I called) they informed me they would need to 'send me a check' (which took even more time) to finally reach me. SHADY outfit! FYI in my view many of their '5 star reviews' look professionally written (they do that for a fee). Best save your money (and blood pressure) and shop elsewhere.
Products used:
Popet Bizzard boots
Earlier I ordered two pair of shoes. When entering the filled cart and paying my payment with Amazon did not accept my password hence I started over and lost the earlier two pair of shoes. I don't know what I did wrong but I noted too many sites offering similar or the same shoes. Which one to choose? I had no idea as my first order did not appear to register. This whole experience was very confusing.
Why do you offer a discount--SALE10--and use if my discount points (= $14.40) I I can't apply them?!
I had a dissatisfying encounter with a CSR about my mistake of ordering navy instead of black. I didn't feel they were much help. They only said it was shipped and that I could come to this site.
Messenger screen kept blocking whole order screen every time I dismissed it was the worst on line experience ever
I bought a pair of the Spira walkers, wore them walking ONCE, the tongue was digging into my ankles and was very uncomfortable. I called customer service to return them and explained what had happened. No mention was made that they resell the returned shoes. They received the shoes back on 11/5 and I did not receive any notification as of 11/10 so I called them to get a status update. I was told that they denied the return because the shoes were 'worn' and they couldn't resell them. So, I'm out $128 for shoes I can't wear!
I would not recommend doing business with this company since you are stuck if the shoes don't fit right. You would have to wear them around the house on carpet for a while so they would be in PERFECT condition or you won't get your money back. The supervisor told me I could 'break them in more'. I'm going back to Gravity Defyer - shoes I've worn for 8 years and did NOT have to break in! And, their customer service is MUCH easier to deal with!
Tip for consumers:
Make sure you know whatever shoes you buy from the Orthotic store fits you perfectly! They are terrible on returns!
Products used:
shoes
Had an awful time trying to make the order, the links didn't work properly, had trouble entering my payment info, then was given a code to use and when I tried to apply it, got message that I could not use it for a long list of reasons! I am a repeat customer but no more.,
Difficult site to use. Has low inventory of Narrow size. Previous purchased 2 paid in Medium with. One them caused damage to my feet. Only trying again because I was given a credit on the pair I had tried to use for a geek hours as suggested before I went on vacation.
I noticed they only show great reviews so this one will probably never show up. But in case it does: You must understand, before buying their shoes, that you cannot get a refund unless you have only looked at the shoes. You can't try them on, or wear them. You can't find out if they fit or are comfortable. I guess you have to be psychic and know if they are right for you, just by looking at them. I don't have that ability, so I tried them on. They don't work for my feet, but too bad! No refund or exchange impossible, they said. It is an unfortunate way to do business, and really quite funny in a way. Don't forget that they want you to buy their shoes, and be happy - but Do Not try them on.
Reordering instructions submitted online for replacement with bigger size, not a return was not followed. Very disappointed.