OrchidRomanceReviews 8,634

Dear Tanuki,

Thank you for sharing your thoughts and feedback with us!

Please note that we strive to provide every member with a secure and reliable space for online communication and for this reason, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Their profiles are not confirmed unless we verify their ID.

We do our best to make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. Please feel free to get familiar with paragraphs 1.b and 1.d of our public Terms of Use for more details https://orchidromance.com/public/terms-of-use.

Also, we do not tolerate violations on the website and we carefully review every complaint. We do not have control over our members or their profiles as it is stated on our public Disclosures & Disclaimers. Every member has a different purpose and reason to use our platform and the experience of every particular member is unique.

We are truly saddened to hear that you have experienced difficulties in communication on the website and we kindly ask you to contact us via support@orchidromance.com for assistance. We will be happy to help you resolve any difficulty you might face.

Kind regards,
OrchidRomance Customer Support

Dear Al,

Thank you for the review!

Could you please be so kind as to specify or provide us with more details on your recent experience?

Some members may use general messages found on the Internet or translated, e.g. by Google translator or the translator, to set up an initial contact.

However, please, be kindly informed that we check members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming is/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Thus, we can assure the person you are talking to is the person you see in the profile.

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
Orchidromance Customer Support

Dear John,

Thanks a lot for submitting your feedback!

Please note that all of our validated members are real and verified. Validated members' profiles are verified twice. Firstly, our Regional Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives his/her consent to use our Website. The second step of verification procedure is held by our Moderation Team after the Regional Partner creates a new member’s profile. In order to verify the member’s identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding the ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or the member's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

The members on Orchidromance should purchase the credits in order to interact with each other. We have several credit packages that can be appropriate for each member and can satisfy your needs in communication on the website. We recommend you for purchasing the larger credit packages because the price on one credit is cheaper than in the small one`s.

Also, please note that we have the bonus credits for our loyal customers.

Should you have any additional questions, please contact us via support@orchidromance.com email at any time.

Best regards,
Orchidromance Customer Support

Dear Customer,

Thank you for the review of our website!

First of all, let me please inform you that we have never scammed anyone and we review every complaint individually. From our side, we do not tolerate scam.

Please, be kindly informed that we check members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Thus, we can assure the person you are talking to is the person you see in the profile.

I would like to draw your attention to the fact that some of the members provide their phone number as optional. In addition, please note that on private email you can clarify which of the social media or platform suits you both most of all.

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
Orchidromance Customer Support

Dear Daimon,

Thank you for the review! We’re so happy you shared your experience and your opinion with us and the community.

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. Plus, we are always ready to provide our loyal members with complimentary credits.

You can easily continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

Please contact us via support@Orchidromance.com in case any questions arise, we’ll be happy to help you.

Best Regards,
Orchidromance Customer Support

Dear Riko,
Thank you so much for taking the time to leave us this review!

I am afraid we have not got a chance to receive your feedback in full.
Therefore, we would like to let you know that you can always contact us with any comments, concerns, or suggestions you wish to share.

Feel free to reach us via support@orchidromance.com email at anytime. We are always at your service!

Best regards,
OrchidRomance Customer Support

Dear Ron,

Thank you for posting a positive review! We appreciate your feedback.

We are always glad to add some welcome credits to our new unique users to let them try out our service. We do hope that it helps our users have a good first impression. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue.

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, view profile pictures of other users and view chat messages for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally.

We wish you a pleasant time on our website!

Best regards,
OrchidRomance Customer Support