I have been trying since 26th june to close my account and get the money back that I am entitled to but they wont close my account.
I have emailed there customer service nearly 20 times now and i am still no closer to closing my account.
This is money i have there nothing to do with there bonus money!!
Earned lots of money with them the past few months so I guess I can't really say anything bad about 'em.
I was contacted by email about a software program that could help me make all the complicated choices to make money doing trading online. I entered my email address and within seconds got a call from a trading company.
The lady on the phone said there was a minimum deposit of $300 to start trading, so I opened a trading account and used my credit card to deposit the $300. She told me a broker would get in contact with me.
Then she called back about an hour later and said she said that she was speaking with the bonus department and if I deposited another $400 they would give me a $300 bonus. This would give me the required amount of $1000 dollars to have access to a broker. If I ever needed the funds all I needed to do was make a withdrawal request and my money would be put back on my card within 48 hours.
So I gave the ok to make the extra $400 deposit over the telephone. It did not go through. I thought it was because my card was maxed out, so I called my credit company and they said there were a couple of suspicious charge atempts. I told her that I was working with this company so she let the charge go through. When I asked her why the second charge was suspicious but the first one was ok, she told me there had been a few attempts for different amounts (some higher) that I had not discussed with optionrally.
This kind of worried me, so I asked the lady on the phone what was going on and she just explained it away as the bonus department was trying different amounts becaused the charge did not go through. I thought well....ok.
So after 3 days, I get a call from the broker to introduce himself and give me instructions on sending id for the compliance department and to watch some videos for training so I would be ready to trade next call. He was abrupt, cut me off, told me how busy they are and to make sure I was always curteous of the time for our appointments.
Next call he was 40 minutes late and ordering me to make small trades to get a feel for it. Then we will get together in 2 days to get more instructions. I was not comfortable to make trades because he did not answer my questions because he was in a hurry from being late, for his next appointment.
The next call he gave me raised voice questions why I didn't trade...it's supposed to help with my inexperience and fear...wont make money if I dont do it..........etc. So the next day I did a couple lost one, won one.
Then he calls me up and gives me instructions how the market is volatile because of Russia and I should trade this way for short trades and that way for long trades until the end of the month. I said that will end my money if I lose. He said I shouldn't because the market is correcting itself and this is the way everyone is trading, plus with my short wins I can carry on the next day with more short trades. I don't know why, but I did what he said...and losts every single trade! No more phone calls since.
I have had a couple of emails declining my withdrawal requests because...exact words...The reason for this cancellation is that you are trying to withdraw a bonus that did not reach its turnover. So apparently, even if I wised up to this scam earlier I was never getting my money back!!! I never did hear anything about the software either!
probably the best experience I had so far with trading. Simply a great group of people that makes you feel at home and in ease, which makes it much easier to trade properly.
Customer Questions & Answers
Votes Thanks for voting!
Votes Thanks for voting!