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Oojo has a rating of 4.6 stars from 1,201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 6th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 hours
I purchased airfare for six passengers. Compared to other experiences with different airlines... this was an example of airline thoughtfulness. But, my problems came when my Credit Card Bank denied the purchase without calling me. This is the kind of transaction that should not have been interfered with without notice. However, your representative was very adept, patient, and thorough and resolved a VERY FRUSTRATING issue.
Very unprofessional, unethical, immature company who had no clue on customer experience. Probably the worst tech used as no agent knows anything about any conversation. Been saying same thing to different people every couple of days. Got 5 emails for process refund. Everytime I click it gives me different number but I keep on getting email from OOJO to complete the process which never seem to get completed. Avoid the site if you can,,$50 saving is not worth the hassle if you get into any.
I purchased airfare for six passengers. Compared to other experiences with different airlines... this was an example of airline thoughtfulness. But, my problems came when my Credit Card Bank denied the purchase without calling me. This is the kind of transaction that should not have been interfered with without notice. However, your representative was very adept, patient, and thorough and resolved a VERY FRUSTRATING issue.
I started to purchase ticket for 3 pax as I found Oojo offer cheapest. My bank denied the payment because the daily transaction limit less than the ticket price. It is due to the original price is in US$ and my account is in MYR. Bank initially estimate little bit high conversion rate. But the sales office prepare new quotation for pay with another card. Good thing is that they hold the initial price for 15 hours although the price increased.
Thank you for sharing your experience! We're glad we could assist with the payment challenge and hold the initial price for you. We appreciate your flexibility and hope you have a smooth and enjoyable trip with us.
Booking through Oojo was a breeze, and the discounts were satisfactory. This marks my second time utilizing Oojo's services to book my flights, and on both occasions, the experience was positive. During my initial booking, a few details required modification, which were promptly and professionally addressed. Thank you for the excellent work, and please maintain your high standards.
Dear Zjon, We're overjoyed to know that your travel experience with us met your expectations. Creating seamless and memorable journeys is what we love to do, and we're thrilled that we could contribute to your happiness.
That is okay for lower price ticket.
That is all I have answered.
I want to let you know I'm Deaf.
Thank you!
Tip for consumers:
Enough
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
My flight is upcoming, so hopefully everything flies. But so far, so good. I've received updates on every change or update there is, customer service is great, the calls are answered promptly, they send sms texts and emails constantly and they've offered the cheapest tickets for our chosen flights. All in all, I can recommend Oojo with confidence.
Thank you for your positive feedback! We really appreciate it and we wish you safe travels.
They are REALLY on top of it! Called me within 60-seonds of booking a trip, while another agent was already working with me. They even tried to come up with a better price / itinerary for my multi-city trip, but eventually couldn't beat what I had. But based on all other OTAs, this was the most responsive team! Horfens went above and beyond for us! E-Mail, Direct phone #s, and call back / follow-up was amazing!
Thanks a lot for a perfect review and cooperation with us! Our agents work really hard to satisfy the customer!
Very responsive for our flight details though my husband is not in the mood to answer call due to our weather conditions I'm sorry about that. I truly appreciate your kindness and understanding. But I had a wonderful experience and looking forward to your service again. Good luck and have a safe night you all..
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
After purchasing the tickets I got immediately a phone call with information about their another services, like how many pounds you can get per person for fly, protection plans, etc.It was really helpful. Thank you!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
After booking, I immediately received a call from my travel agent explaining the process and benefits. She was accommodating walking me through everything and answering all my questions. Recommend!
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Had issue with purchasing ticket due to limit on debit card. Did not know the transaction was declined from my bank until an OOJO rep called me. They were very persistent in trying to reach me which I appreciated otherwise I might have not known for a few days because I am very busy and the price of the tickets could have more. So grateful for OOJO rep being in constant contact with me to let me know the status of the transaction.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Bought a ticket to Italy from the US. Babar was really patient and helpful. I got a great price.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
This is the 1st time I am booking a flight and for sure it will not be the last.
The service and response of this travel agency are excellent. The travel agency Oojo easily deserves 5 stars. The booking went faster than I thought. The price was much cheaper compared to the other places. I had a wonderful experience with Oojo and I highly recommend it to others. Thank you Oojo. Keep up the good service.
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
Great service and special kudos to Jasmeet who went out of way to help me. I would certainly recommend this website for booking tickets.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
I used KAYAK to find a good priced airline ticket. When I selected the flight it brought me to OOJO website to complete the booking. It was a very simple process. Then the OOJO customer care person called me to confirm everything. It was great to get someone to doublecheck the travel dates and passenger info to avoid any mistakes. I really liked this great service and will use OOJO again!
Thank you for sharing your experience! We're glad to hear that you found the process of booking through OOJO simple and efficient. Providing excellent customer service and ensuring accuracy in travel details is a priority for us, and we're pleased that our customer care team was able to assist you in confirming your booking.
Great! Love the easy user experiences! Don't like the review system forcing me to write 50 chapters. ;)
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Website was trustworthy and e-ticket was delivered promptly. Seamless operation and straightforward. Very positive ratings upon searching the internet.
I would not hesitate to book again with Oojo.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Excellent customer service. I had a technical issue while booking online they helped by taking step by step to book the ticket successfully. Thank you!
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
It was so easy booking on this site and the price were way cheaper than other companies!
Thank you for giving me the best deal!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Called on a Sunday 10 pm, didn't have to wait a bit. I talked to a very nice staff member and had my problem solved right way, in less than one minute. Thank you!
Thank you for the amazing review! We always strive to provide our agents the best experience.
Had little reservation on booking, since it was transferred from Kayak, but the customer service was fantastic, assisted me with the whole process, gave me best suggestions. Thanks Denny!
We are happy when our customers are satisfied,Thank you.
I really appreciate for customer services and supports. I definitely recommend that you get the tickets from ASAP(Oojo)
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I needed to change my ticket Dushanbe - Washington DC to an earlier data and received great support from Oojo Team. Very efficient, polite and responsive
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your great impression on us!
They helped me make seat reservations on two flights over the phone. Used to do that when I booked a flight, but apparently not anymore.
Thank you for your feedback! Please do not hesitate to contact us in the future if you will need assistance!
Quick easy booking and super affordable 400$ even though on the airlines website it was 2500$. Crazy difference. No experience with their customer service and co
We are so glad you've been satisfied with our assistance! We hope to see you once again on our website whenever you desire to travel! Thank you very much!
Yes, it is very good website and compared to many others and travel agents, no one could beat or match the fare itinerary.
Thank you for your positive feedback! We're delighted to hear that you found our website to offer competitive fares and a pleasant reservation experience. We appreciate your support and hope to serve you again in the future.
Gain trust and grow your business with customer reviews.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear James, thank you for sharing your recent experience with our representative. Your acknowledgment of their expertise, patience, and thorough resolution is truly appreciated.