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Luxy

How would you rate Luxy?
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Canada
3 reviews
3 helpful votes
Follow Sam J.
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There is some false information that the app only screens people making $200,000 and above. That never happened which is why there is so much riff raff on the site, from corners of the globe not even distinctly related to my own. Perhaps if this site used better filtering, they would be better able to fulfill their promise of catering to the top 1%, which is what they had initially intended.

Date of experience: October 28, 2024
New Jersey
1 review
1 helpful vote
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Total waste of money
March 25, 2024

The people yes are very good looking and professional, but there's no way to really meet anyone who is local they give you matches of people in other countries. It's ridiculous if I wanted to waste my time looking at people from Amsterdam and London, I would get a plane ticket there and visit. Do not waste your money or time.

Date of experience: March 25, 2024
Texas
3 reviews
7 helpful votes
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Scam
March 6, 2023

Complete scam with a fancy website. Many fake profiles. Poor customer service. Nothing good to say, many of these sites are ok and bad, but this site is really bad. They will steal your money and will auto-renew even if you cancel.

Date of experience: March 6, 2023
California
1 review
4 helpful votes
Follow L. M.
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This dating app is nothing but a waist of time. I feel like I'm at a cheap Vegas hotel.

The first problem is the settings don't hold the location thus it's impossible to fine local connection.

The other issue I had is one week after joining is my account was suspended without violating any of their ethics rules. It took several emails to CUSTOMER SERVICE and a lot of boiler plate responses. When I named the issue and asked them to specifically look at my profile my account was restored. They did credit me a couple of weeks that I missed. Way too much work with absolutely no matches in my area but if I wanted to travel thousands of MILES I might get a date.

Date of experience: April 6, 2022
Nevada
1 review
3 helpful votes
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I wanted to use my computer to go on the site to search...I kept getting a message "Not Authorized" when trying to access on my computer. Through emails, because the Texting function didnt work they said I couldnt use the computer! Well the App didnt work too much better either. Also I was suppose to be a Black Member & didnt get my Black Member status until 3 weeks in...I couldnt control the states/country or age I wanted to search! What a waste of time...I was getting boys that were contacting me in their 30's not ages I would ever consider dating and men from out of the US...I have no desire to date someone from Europe, complete joke! I asked for my money back & they of course would not...Thank goodness I only signed up for one month to check it out first! Complete JOKE!

Date of experience: March 15, 2023
Philippines
1 review
2 helpful votes
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I feel dissapointed
February 8, 2023

This site is all about money,i thought paying for black membership will allow me to swipe unlimited but it didnt happen.they will only give you 60swipes and your next swipe is after 24 hours again and if you want to swipe its another payment again.really limited offer.

Date of experience: February 8, 2023
California
1 review
4 helpful votes
Follow Philippe H.
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This site is a scam. The site doesn't work. You can only swipe 15 people/day (Even with a "Black Membership that cost $150!). You then get people from out of your zip code or not what you want. And if you want to talk to them, it costs more money!

STAY AWAY FROM THIS WEBSITE.

Date of experience: February 8, 2023
California
2 reviews
4 helpful votes
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SHAM! LIES! TOOK MY MONEY!
September 11, 2022

First, you are not vetted, so the whole idea that they have millionaires is a lie. The worst customer support ever! Took nearly $500 and would not refund. No men in my age group (early 60's). They keep asking to change my "preferences" because there could not come up with even two guys in my age group. I could go on but I will spare you. PLEASE DO NOT USE THIS SITE!

Date of experience: September 11, 2022
Virginia
1 review
0 helpful votes
Follow Slim B.
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So read your terms n conditions like an adult.
Best u can do is cancel it so they can't keep charging you. Meaning anything u paid up front weather it's a yr or one month they keep.
So get to canceling I guess cuz do u really want to be charged next yr n they won't ask they'll just take it out because u agreed to it when u signed up. Do people read any more?

Date of experience: January 26, 2023
Switzerland
2 reviews
3 helpful votes
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SCAM. SCAM... SCAM. SCAM
September 10, 2023

Worst of time and money. DON'T! It doesn't matter what age range you set for your matches, they match you with any age. I had put from 45 to 60 years old, they match me with 20s and 30s. And you only get a few matches a day even as a "Black member". It's Rubbish.

Date of experience: September 10, 2023
France
1 review
2 helpful votes
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Horrible scam
May 6, 2023

This app is a scam. It doesn't work, I paid 168 euros and I couldn't dowload the app, it kept asking me to
Upgrade whenever I was using it. When I contacted the customer service they simply led me on. I said that I wanted a full refund for an app that doesn't work. 100 e-mails ended with them telling me they can't issue a refund. What a waste of time and money! Plus, even while I was using tge limited version, the quality of profiles on this "high-en app" was really extremely low. I am suing them right now through PayPal.

Date of experience: May 6, 2023
California
1 review
3 helpful votes
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Deleted my account
June 4, 2023

I am a classy girl looking for a special
Man who also speaks appropriate as well. Luxy has terrible customer service. Will unfairly delete you and does not respond. Not cool

Date of experience: June 4, 2023
GB
1 review
0 helpful votes
Follow Hajarah J.
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Horrible
September 11, 2023

This is a nightmare! Gosh I hated this site so much.
Took my money severally and I kid you not, sneaked into my mail to take out the reciepts when i asked for refund, be very careful omg

Date of experience: September 11, 2023
California
2 reviews
6 helpful votes
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Cash grab and scam
December 17, 2022

This app is clearly more focused on making money than helping people genuinely connect. Even if you pay over $350 for a yearly membership, you are still prompted to pay hundreds of additional dollars for trite features. Their customer service is avoidant/evasive. They will reply to you answering a question you didn't ask whilst avoiding the one that you did. After paying quite a significant amount of money for a membership, you are given a maximum of 60 swipes a day, and this finite amount of swipes per day can be wasted on people who you have no chance of connecting with (for example, a straight woman will be shown gay men and other straight women as options and will have to use one (or more) of their allotted swipes on swiping left on someone with whom you never could have had a connection). Additionally, you may also be shown people whom you already swiped left on a day earlier, and have to, yet again, use another of your finite number of allotted swipes to swipe left on that person, AGAIN. When asked about this, the company simply said they haven't built that filter feature yet. Give me a break. This app is a SCAM. Do not spend one penny on it

Date of experience: December 17, 2022
Hungary
1 review
3 helpful votes
Follow Ev E.
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App always crashes, most members are 6000 miles away so if You are from Europe be prepared to find matches from LOS ANGELES, many users are not verified nor luxy black and make less than 100k a year. Is it what you call UPSCALE HIGH END? Lol

It is obvious the owners are filling the app with fake profiles, to try to lure people in. I have seen convicted felons, ***offenders and when you report them they do nothing.

WASTE OF MONEY and very expensive for nothing.
The positive reviews are probably bought by luxy lol

Date of experience: July 28, 2021
California
1 review
2 helpful votes
Follow robin l.
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Luxy is the best mobile millionaire dating app I used. It's available for rich singles and easy to get a perfect millionaire match. It's like a tinder where you could play cards to meet someone you could like or pass. It's a gorgeous dating app and you could get it on Iphone and Android.

Date of experience: October 15, 2014
Arizona
1 review
1 helpful vote
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Stole my money
June 22, 2021

This app stole my money. They offer memberships at monthly rates yet charged my card nearly $500 for the entire year upfront. When I complained they REFUSED TO REFUND me. Their pricing is deceitful. Their customer service is lacking and they communicate poorly. I am very dissatisfied that I was deceived, taken advantage of and disrespected by this app. They stole my money.

Date of experience: June 22, 2021
District of Columbia
1 review
2 helpful votes
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Horrendous Customer Service
June 2, 2022

I have a love hate relationship with Luxy. I am currently a Luxy Black member and once I got onto the site, I liked it. Getting onto the site, however, took a month, after I'd paid for my membership. The day after buying my monthly membership, I was not able to gain access to my account and was loced out for 3-1/2 weeks. Customer support was useless as their is no way to speak to a live person. I literally spent weeks going back and forth by email with them. Their emails told me to take actions, none of which worked. It took 3-1/2weeks of going back and forth with tech support to get me into my account, and then four days after getting access, I was required to renew. I asked customer service to credit me for the time I was not able to be on the site, they wouldn't hear of it. When I asked to get contact information for a manager, they withheld it. Luxy is an expensive, exclusive membership, I am shocked that one could get better service at a McDonalds. If you can get on the site, and are ok with being given matches from all over the world, I think its a good platform. That said, I would recommend not having any problems. They are not interested in and are loathe to do anything to resolve them.

Date of experience: June 2, 2022
Florida
1 review
3 helpful votes
Follow Lee H.
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Luxy dating has had some computer issues lately. The thing is, they always have computer issues. It's the most glitchy dating app I've ever seen, and coincidentally the most expensive, as well. I had to stop using it on my laptop, and switch to my iphone. I had complained that I suddenly wasn't receiving responses, for about a month, and they condescendingly wrote back, "We're not responsible for whether people respond to you." So when they wouldn't help me and I switched to my phone, there were suddenly 80 messages sitting there waiting for me. Hmmmmmm.

So now I can't sign in at all, and I get one email response per 24 to 72 hours. They just don't care. Why should they? They already have my money.

Date of experience: June 22, 2020
Texas
1 review
1 helpful vote
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Banned
May 4, 2024

This app is scams take ur money and banned u for no reasons after 24 of Signing up I mean the don't give me reason why

Date of experience: May 4, 2024

Overview

Luxy has a rating of 1.1 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Luxy most frequently mention and customer service. Luxy ranks 605th among Dating sites.

service
20
value
20
shipping
7
returns
8
quality
19
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