Omega Walk

Run small, I should have ordered a half size bigger I walk over 4 miles a day and my big toe on both feet has bruises on the Nail bed.

I ordered the Women's Hiking & Trekking Sneaker on Dec 28,2020, they did not arrive until Jan 23,2021. I was instantly disappointed when I opened them and saw how cheaply they were made. The website stated these were made of a leather suede upper but they are definitely not, instead a plastic or synthetic material was used. They also had a tacky stamp that read "FASHION" on the front toe area instead of the brand name. These honestly looked like something you would buy at Payless shoe source or Walmart for about $15.00, not the $45.00 I shelled out. Then when I tried them on they were very tight and too small. I ordered a size 8.5 according to my foot measurements and the website's sizing guide. When I looked at the size on tougue of shoe it read US 7. I emailed the company that night about the issue of them sending me the wrong size. They responded 24 hours later and asked for a pic of the size on shoe. I replied back with the pic, they then replied that was the right size as these are unisex shoes and the size listed is a Men's US 7 which is a Women's Size 8.5. These are black with hot pink accents and definitely not Unisex not are they listed on their site as Unisex but as Womens shoes, they did not fit me and I was also disappointed in the quality and would like to return them for a refund. The reply was that I would have to ship back at my own expense and it would take up to 3 months for a refund and they would charge me a 15% restocking fee, or I could keep the shoes and they would refund me 30% immediately. I was not happy with the offer and replied back telling them this was deceptive business practice and if they truly wanted to make it right they would give me a full refund. After a few days, they responded back saying they were sorry I was not happy and the best they could offer was a 50% refund and they would send me another pair of shoes if I paid the shipping of $14.99. After realizing that I was getting nowhere with the CS rep, I contacted my credit card company and they reversed the charge for now. I had to mail in the emails from them and pics from the website and shoes, hopefully, they will side with me and the credit will stand. I would not advise doing business with this company to anyone.

At first I had no issues and they do fit perfect. Now I can't wear them every day. I will wear them more but needed a break

Good experience with my purchase, no customer service problems, shoes arrived in a timely manner, and in good packaging.

Unfortunately the shoes did not fit; I have placed a new order and am waiting on delivery. I do like the design and hope the larger size will fit me

The shoes shipped and took a reasonable amount of time to come in, and they're more comfortable than shoes I've paid more for!

Easy enough to buy from but the shoes are too narrow and not deep enough for my feet. They are useless for me.

The sneakers don't help me at all my feet still hurt and the in soles l bought for the sneakers are too big

Shoes are cheap, poorly constructed, smelly and ill fitting. They are in China and their policies make it impossible to return product never worn. Cost to return merchandise to China USPS is over $30.00 plus a 15% restocking fee IF they decide product is in acceptable condition. You will get this response after a series of return requests...

Thank you for writing to Omega Walk, I hope you are safe and in good health! I am * and I would be more than happy and willing to address your concerns today.

We wholeheartedly apologize if we fail to meet the satisfaction you're looking for our product. We totally understand if you feel that way. As our valued customer, we are here to provide you with viable solutions that can alleviate your situation.

You may return the product and get a refund. However, the refund of these shoes involves overseas shipping costs and we deduct 15% restocking fees.

However, we would like you to take advantage of our FREE SHOE REPLACEMENT OFFER plus, you may keep your shoes you have previously purchased. We do not want you to go through another difficulty by returning the shoes as it will consume much of your time and effort. This is the best thing we can do to help ease the frustration you're going through right now.

You just need to pay us 12-13 USD as an overseas shipping and packaging fee. You don't need to return the shoes back to us.

You can order these shoes from the link provided below.

Link with Discounted Price - *

Discount Code: *

Note: Discount will be automatically applied after checkout (after completion of address page)

I hope I have adequately answered your query. If you have any other queries, please hit reply on this email and I would be happy to help.

#Stay Safe

Thanks and Regards
*
Head Of Customer Service
www.omegawalk.com

*Personal information redacted by admin

The shoes are really cute I just hope they are as good as you claim because I have so much trouble finding shoes for my feet.

I thought I was ordering from a site that's based in the United States. I didn't like the fact that I had to wait 2 weeks for the sneakers.

My experience was to shop and find some comfortable and affordable shoes. Not sure what else to say.

Delivery took longer than I expected, and the shoes run small. But I think the product has potential.

I would definitely purchase from here again. I appreciate the fast shipping and the quality of these sneakers.

Easy order and good options to choose from. Loved how they discounted socks with order and included inserts.

The foot wear was smaller than the average 9 I usually order. And the shoes were hard when I tried them on.