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How would you rate OFour?
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AE
1 review
3 helpful votes
Follow Bob M.
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My guess is these guys purchase from a site like stockx.com and then mark the prices up even further. Their website looks very similar. Don't bother with them - go direct to stockx. My experience was bad. Item arrived nearly a month later and broken. Eventually I got a refund but because I paid via PayPal a foreign currency charge of 600AED was taken and NOT returned from PayPal with the refund! PayPal just responds with check our currency charges….

Date of experience: June 18, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Bob,

Thank you for sharing your review.

We are really sorry to hear that you had an unpleasant experience.

Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.

AE
1 review
5 helpful votes
Follow Savio F.
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When see the product 2-3 days. After u buy it u get a 7 to 10 business days delivery. Call up the call center, i shall add rush to it. After 7days call again, he did help but it will take the same time.

Me i want my order cancelled and amount refunded as i ordered for a particular day and now it will be way overdue by the time it arrives

They no sir only can do store credit.
But let me see will speak to the manager and put up a request, will let us know tomorrow.

Next day i call the phone lines keeps disconnecting

My opinion- total scum

Date of experience: February 13, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Savio,

We are sorry to hear that you were unhappy with your purchase.

If you have still a query, please feel free to reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you.

AE
1 review
13 helpful votes
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I was really hesitant, but when i saw that they offer PayPal payment i was less worried, decided to give them a chance and was please with my experience and i did check the sneakers as well with the local adidas store and it was legit. They do have the authenticity badge which is also great. I recommend them as my experience was great..

Date of experience: February 8, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Patric,

Thank you for sharing your review.

We are glad to hear that you love your purchase. We'll be looking forward to serving you again soon.

AE
1 review
2 helpful votes
Follow Juan S.
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The app fails so much in user experience. The app will deceive you that you will receive the item immediately but actually they will send it over the last day of the date they are giving, no sense of urgency and not even an option to fasten your delivery even if you can afford it.

Poor customer service orientation. They don't have 24/7 support to compensate for the inefficient tracking system they have. No real-time tracking. The only customer service medium they have are phone and email and no they don't pick up on holidays and weekends. No chat support neither, and no toll-free hotlines neither. But guess what, their customer support will go the extra mile to explain to you that it is not their fault, bravo.

The items are a bit pricey compared to other platforms and of course you will think it could be because of the premium service, but nope, no premium service for you.

I don't know if I missed it, but they also don't let you know if your item will come from the tip of Mt. Everest or Mars... if you want it, order it and die waiting for it.

This app doesn't deserve to stay.

Date of experience: May 17, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Juan,

Thank you for sharing your review.

Our logistics & customer service have been improvised since we last served you. With the current update, the customers can see the shipment movement updates and further notifications related to their purchase.

Will be looking forward to serving you again soon.

AE
1 review
5 helpful votes
Follow Sachin M.
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So to begin with, I placed my order on 29th July for the Jordan 1 High Dark Mocha and they called and confirmed the size and said it will take 10 - 14 days for delivery.

After that I had some trouble reaching the support team so I sent email, Instagram dm, Call center and eventually I received response from them and said my order is coming from outside UAE so it will take time.

3 days ago I received my order and at first I was worried about the item & quality coz I literally paid 2.3k AED for the shoes and see them with glue stains on the soles. Then I checked with the official Jordan store they couldn't authenticate because the staff has no knowledge how to authenticate. But later I had it checked with some people who authenticate the shoes and also on the check check app and it turned out to be authentic and the things I noticed were only manufacturing defects.

Date of experience: August 12, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Sachin,

Thank you so much for your review, looking forward to serving you again soon.

AE
1 review
11 helpful votes
Follow Khaled A.
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I understand that some customers might have negative experiences that pushes them to write reviews, however there are also customers who have extra positive experiences like me who also share their feedback to help other customers decide for themselves.
I am a loyal customer who buys regularly from Ofour.com and i really dont believe that they do scrapping on big websites as this is not possible since they do a lot of deliveries same day in dubai. Of course some products takes longer around 10 days, but this is also the case with much bigger websites globally.
I just thought that its only fair to mention my experiences which has been nothing but excellent so far. Am also proud to have such company that offers these kind of prodcut selection in our region with installment plans that makes it much easier for me to use.

Date of experience: October 4, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Khaled,

Thank you so much for sharing your review.

Will be looking forward to serving you again soon.

AE
1 review
13 helpful votes
Follow Luca C.
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I tried them with yeezys and jordan and both sneakers were authentic, was little skeptical as they do have a large collection which is strnag e, however was very comfortable after I had my pairs inspected by both adidas and jrdan store in Dubai.

Date of experience: March 16, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Luca,

Thank you for sharing your review.

We are glad to hear that you loved your purchase. We'll be looking forward to serving you again soon.

AE
1 review
12 helpful votes
Follow Ahmed W.
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Website is very friendly n easy to find what I was looking for. My experience was great from ordering my item from their App to delivering it to my address in Toronto.

I wasn't sure if the picture of the shoes I ordered weren't as good as they looked in their App but I was wrong, shoes looked as good as their pictures and packaging was good.

I would use OFour again to find unique shoes and other unique items.

Keep up the good work OFour.

Date of experience: October 10, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Ahmed,

Thank you for your review.

Glad to see you loving your purchase. Looking forward to serving you again soon.

AE
1 review
4 helpful votes
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Scam
November 22, 2020

Promised a confirmed order for a price and failed to deliver, when we called to ask what happened they wanted double to money or cancel the order. So unprofessional

Date of experience: November 22, 2020
Customer Happiness T. OFour Rep
over a year old

Dear Mohammed,

We are sorry to hear that you had an unpleasant experience.

Please feel free to reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.

France
1 review
5 helpful votes
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It's almost perfect. :(
May 9, 2022

Everything product wise, website UX, everything was amazing. The only drawback was the customer service which could use improvement. Thank goodness they delivered and got in contact with me as soon as they could. At least I know now the lead time needed when purchasing stuff from them! Defo would repeat purchase ( without worrying anymore)

Date of experience: May 9, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Adam,

Thank you for sharing your review.

Our customer service has improvise since we last served you. Will be looking forward to serving you again soon.

AE
1 review
6 helpful votes
Follow Yousef A.
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Worse company in Dubai
December 26, 2021

In my 19 years of living in Dubai I have never experienced such bad customer service. At some point they weren't trying to give me my shoes nor my money. I had to mention that the issue was going to escalate to higher authorities such as the police and that's when they got scared and gave me my money back after 4 months. Very rare to find companies like this in Dubai and they're one of them scammers.

Date of experience: December 26, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Yousef,

Thank you for sharing your review.

I'm really sorry to hear that you had to face such inconvenience. Please feel free to contact us at +971 460 86116 we will be more than happy to assist with any of your queries.

Hong Kong
1 review
3 helpful votes
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Scammers
September 4, 2021

I purchased 5 Topps F1 hobby box and 5 Topps Chrome hobby box from them. The expected shipment time is 10-14 business days. 15 days passed and they tell me they will ship it in a few days. They shipped it, however I only received 3 hobby boxes and 1 chrome. I have since tried to connect with their live chat daily and they don't reply, and also not to my email. Beware of these scammers. I'll post more reviews elsewhere and on YouTube soon. They scammed me for thousands.

Date of experience: September 4, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Danny,

Thank you for sharing your review.

We are really sorry to hear that you had an unpleasant experience.

Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.

Azerbaijan
1 review
0 helpful votes
Follow Kam g.
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SCAM! 100%
October 18, 2023

I ordered the shoes and it's been more than a month I received nothing! And I paid full amount by card! And please stop "Ofour" commenting down please reach out this number or email like YOURE GOING TO ANSWER! They're not answering for calls or emails! Just DONT ORDER FROM THIS FAKE WEBSITE! They just stole my money!

Date of experience: October 18, 2023
Saudi Arabia
1 review
4 helpful votes
Follow AbdulRahman A.
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Fake Fake Fake
February 9, 2022

I got adidas ultra 4D NASA Halo Silver from them on 11 Apr 2021. I'm an adidas fan and got many shoes before and I know how comfy they are. This one I got through OFour was not comfy in a very suspicious way! Tow months ago, it started losing color and shape!

I'm very disappointed, will never buy from them again.

Date of experience: February 9, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Abdulrahman,

Thank you for your review.

Please note that we at OFour has 0 tolerance against fake/UA products which is why all our products go through multiple steps of authentication tests to make sure they are 100% original and unused so we assure you that your adidas Ultra 4D NASA Halo Silver are 100% authentic.

We also offer a one-time exchange for the customers who face issues with sizing/fitting so if you had contacted us within 7 days of receiving your delivery, we could've help you accordingly.

And looking at the images provided, this could've happed due to the regular wear and tear as the shoes are unfortunately not indestructible.

Turkey
1 review
11 helpful votes
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OFour around the world
October 17, 2021

So happy! I ordered a sweater from OFour and asked if they could deliver in time before my flight. I got the sweater in less than a week as they promised and it's now keeping me warm as I travel the world! Thank you OFour!

Date of experience: October 17, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Jennifer,

Thank you for your review.

Glad to see you loving your purchase. Looking forward to serving you again soon.

AE
1 review
10 helpful votes
Follow R R.
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I have placed 4 orders in total and i'm very pleased with the service and products I bought! I managed to gift my loved ones awesome and dope sneakers! As i'm a sneaker head myself To be honest, the website and app are super friendly, customer service replied to all my emails and called me several times to assure my size. Definitely placing more orders soon and recommending my friends to purchase from oFour.

Date of experience: March 9, 2022
Customer Happiness T. OFour Rep
over a year old

Dear R,

Thank you for sharing your review.

Glad to hear that you loved your purchase. We'll be looking forward to serving you again soon.

AE
1 review
4 helpful votes
Follow Tatyana T.
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Looks like account fake. I paid for shoes and didn't get anything and I tried to call million times no one replied. Only money gone for nothing

Date of experience: September 14, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Tatyana,

Please note that the orders processed from our field warehouses can take about 10 up to 14 Business Days from the date of confirmation. Your order was confirmed on the 31st August and was delivered to you on the 12th working day.

Should you require any further assistance, you may reach us at +971 460 86116 or hello@ofour.com

AE
1 review
13 helpful votes
Follow Emily A.
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This app was very easy to use and it was all straightforward. All the prices are affordable and since I'm a major sneaker head I look for the most affordable and AUTHENTIC products that I can find. Ofour goes beyond my expectations and satisfies me more than any other platform.

Date of experience: April 4, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Emily,

Thank you for sharing your review.

We are glad to hear that you loved your purchase. We'll be looking forward to serving you again soon.

AE
1 review
13 helpful votes
Follow omar h.
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After placing a couple of orders with them, I can confirm that they are legit and they actually sell authentic products

Date of experience: October 12, 2020
Customer Happiness T. OFour Rep
over a year old

Dear Omar,

Thank you for sharing your review.

Glad to hear that you love your purchase. We'll be looking forward to serving you again soon.

AE
2 reviews
12 helpful votes
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Legit and very efficient
January 15, 2022

The guys in OFour are very efficient and their products and legit
Just received my Yeezy 350. Highly recommended

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Date of experience: January 15, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Mohab,

Thank you for sharing your review.

Looking forward to serving you again soon.

Overview

OFour has a rating of 2.2 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. OFour ranks 24th among Men's Shoes sites.

service
26
value
26
shipping
27
returns
21
quality
25
+32