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Direct Unlocks has a rating of 3.6 stars from 2,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, easy process, and sim card. Direct Unlocks ranks 4th among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
22,045 reviews
As many reviews stated skeptical about device becoming unlocked, since I spent over 100 hrs on the phone with Xfinity to get them to unlock my Motorola Ace one 5. Three years later I seen this app service and thought I why not. Please read the app tabs print to be aware of service & unlocking code fees ( from carrier). The great news is the staff was communicative assuring to wait the suggested time to unlock divice. So I did and they held true to their service word. Thank you, we are using the phone with a new carrier.
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page. I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
As many reviews stated skeptical about device becoming unlocked, since I spent over 100 hrs on the phone with Xfinity to get them to unlock my Motorola Ace one 5. Three years later I seen this app service and thought I why not. Please read the app tabs print to be aware of service & unlocking code fees ( from carrier). The great news is the staff was communicative assuring to wait the suggested time to unlock divice. So I did and they held true to their service word. Thank you, we are using the phone with a new carrier.
Attention une vraie arnaque ils vous font payé une première fois ensuite ils prétendent qu'il faut passer à premium un payement supplémentaire pour débloquer votre portable c'est des vrais voleurs méfiez vous
I had ordered unlocking service in july 2019 & till jan 2020 nothing yet.
It was suppose to be 30-45 days process.
Initial 20pounds & later 40 pounds to confirm & finish processing the order.
"Nochex" does not help after staying in touch with them via several emails & at last they said nothing can be done from their side.
They keep saying please wait.
Can somebody take some serious action against this website & shut them down please
I would like to take this time to thank you all for such a successful service. DirectUnlocks helped me out so much and I really appreciate it.
The website was very easy to navigate and very fast. I was able to unlock my 11 max pro with at&t for under $400. Which with AT&T it would of been higher.In 1-3 days (because I did it on a weekend) my phone was unlocked and ready for me to use I've actually recently told friends about Direct unlock and 2 are already using them as well. I recommend 10/10🙂
Nadia J. Lindsey
The most convenient way for me to get my phone unlocked.
The most convenient way for me to get my phone unlocked.
Hello Nadia,
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that our service at DirectUnlocks has met your expectations and that you found the website easy to use and efficient. It's rewarding to know that your iPhone 11 Pro Max was unlocked quickly, and you considered the service to be of better value compared to going directly through AT&T.
Your recommendation means the world to us, and it's wonderful to hear that your friends have also decided to use our services. We strive to provide convenience and quality, and we're glad we could deliver that to you.
If you or your friends ever have any questions or need further assistance, we're here to help. Enjoy your newly unlocked phone and the freedom it brings!
Warm regards,
Charlotte
DirectUnlocks Support Team
Tolong bantu saya iPhone saya kenapa begini saya lupa Id dan sandi nya tolong di pertolong kan kenapa bisa begini
Initially, I had reservations due to the considerable amount of negative feedback concerning locked devices. However, the positivity and reassurance provided by Direct Unlocks' team were instrumental in my decision to proceed with the service.
Their team maintained an optimistic attitude throughout the process, which was greatly appreciated, especially considering the possibility of failure. I am pleased to report that the unlocking was successful, and my device is now functioning flawlessly with my preferred service provider.
Thank you once again for your dedication and excellent customer service.
Hello Bruce,
We're thrilled to hear about your positive experience with the unlocking service and truly appreciate the time you took to share your feedback. It's rewarding to know that our team's optimism and dedication played a significant role in your satisfaction. We're delighted that your iPhone XR is now working seamlessly with your service provider of choice. Your acknowledgement of our efforts means a lot to us.
Thank you for choosing Direct Unlocks, and if you ever need assistance in the future or have any friends or family who could benefit from our services, we're here to help. Have a fantastic day enjoying your unlocked device!
Warm regards,
Charlotte
Before making payment, I read reviews from customers and all of them gave very positive reviews which reduced my suspicion about this service. To unlock the phone, five days were asked. Interesting thing is, it is easy to track. It took six days for fixing because it seemed to be complicated. However they acknowledged for delay. I am so happy because I am enjoying network from different countries.
Thank you very much
Hello Antony,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our tracking system made the process convenient for you and that you're now able to enjoy your iPhone SE on various networks around the world.
We apologize for the slight delay and are grateful for your understanding regarding the complexities involved in unlocking your device. At Direct Unlocks, we always strive to meet our delivery times, but occasionally things can take a tad longer to ensure everything is done correctly and to your satisfaction.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Enjoy your unlocked phone and the freedom it brings!
Warm regards,
Charlotte
Stay away from these rubbers! They cheat and do Nothing!
I have ordered Activation lock to be removed and paid initially 20 usd after that they ask another 40 usd and they did nothing. Instead they lie that give voucher (you don't receive any copy of it) and they run. This is FAKE site! Be Aware!
I bought a iwatch that had activation locked payed $39. Now they want $49 more for there premium service. This is a total scam. I just contacted the apple support system and you get that for free. Everyone that states 5 stars are scammers too
Thought at first "oh gee look another rip off site". Had to pay 2 different fees THEN wanted 200 for the premium unlock! But faster and BETTER than expected my iPhone 14 was unlocked without any hassle at all! (To be fair the phone was under contract & still a win)! Worth every penny! 🚀🔥
Hello there!
Thank you for taking the time to leave your review. I'm thrilled to hear that your iPhone 14 Pro Max is now successfully unlocked, especially considering it was under contract—that's definitely a win in our books too! 😊
It's great to see that you recognized the value of our service after the initial concern regarding the fees. We strive to be transparent with our costs, and as noted on our website, there is an Eligibility Check followed by an Unlocking Payment for our services. Plus, for some tougher cases, the Premium Service is available to ensure we can tackle even those under contract, like yours.
We're here anytime you need our services again, and we aim to provide the same level of swift and effective service you experienced. Should you or your friends need assistance unlocking any other phones in the future, remember, we've got you covered!
Have a fantastic day with your unlocked device! 🎉📱
Best regards,
Charlotte
I was skeptical at best when I found Direct Unlocks via a Google search, my bank even flagged the purchase as suspicious... But I took the risk anyway, and could not be happier! Took a few days to get my schedule to align with the technician from India, but once connected it took him less than 10 minutes to get my Verizon phone unlocked and working on the Total Wireless Sim. Was a little pricey for the live technician service, but still saved me from having to buy the same phone from Total for $499...
Hello Brian,
Thank you so much for taking the time to share your experience with Direct Unlocks! We understand the initial hesitation and appreciate you placing your trust in us. It's great to hear that the process was swift and successful once you connected with our technician. Your feedback on the value of our service is very important, and we're delighted that we could help you avoid the need to purchase a new phone.
If you require any further assistance or have any more questions in the future, don't hesitate to reach out. Thank you for choosing Direct Unlocks!
Warm regards,
Charlotte
They told me to send money. Yes I did send them the amount they said. Then they started making some stories up and ended up making me send another chunk of money. After the second transfer, they disappeared. Asking for refunding, no reply.
BE AWARE!
SCAM SITE!
Hi,
It has been 7 months now and no unlock. Here is a mail i received from them:
"we hope to be given a date when this and other unlocks will be completed
We understand that they have incurred delays, but we dont want to leave our customers in the dark
I can assure you that we will all pull together to get all unlocks completed as soon as possible
Thank you for your patience
Kind regards
Lewis
AppleiPhoneUnlock Sales
Sales[at]appleiphoneunlock.uk"
Total SCAM site.
No inicio fiquei um pouco preocupado com a credibilidade, pois tive que efetuar dois pagamentos sem ter uma garantia. Mas a Direct Unlocks foi me atualizando do andamento do processo de desbloqueio, passo a passo. E realmente cumpriram com o prometido, estou com meu IPhno 11 desbloqueado. Estou muito feliz, e com certeza quem precisar dos serviços da Direct Unlocks podem realizar com a maior tranquilidade. Nota 1000!
Olá James, Obrigado por reservar um tempo para deixar uma avaliação tão positiva e detalhada! Ficamos muito felizes em saber da sua satisfação com o serviço de desbloqueio do seu iPhone 11 Pro da Nextel México. É maravilhoso saber que as atualizações passo a passo que fornecemos lhe deram tranquilidade e que no final você ficou feliz com o resultado. Sempre nos esforçamos para oferecer um processo claro e direto, e é fantástico que você tenha conseguido desbloquear seu telefone com confiança. Obrigado por reconhecer nossos esforços com uma "Classificação 1000!" Se você ou alguém que você conhece precisar de nossos serviços no futuro, tenha certeza de que estamos comprometidos em fornecer uma experiência transparente e confiável do início ao fim. Atenciosamente, Carlota
This is a scam. Please don't waste your time or money by visiting this site. Nowhere on their advertising page does it mention that you will be charged an additional $50.00 to complete the service. When I asked for a refund, they hit me with some nonsense about agreeing to the terms on the checkout page.
I am extremely disappointed at this slick way of tricking people into spending some initial money upfront while charging you an additional fee to complete the full service.
Hello,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the confusion and disappointment you've experienced with the additional charge. I can understand how frustrating unexpected costs can be.
To clarify, the eligibility check is a separate process that is necessary to determine if the phone can be unlocked, and this cost is incurred at the beginning of the service. If the phone is eligible for unlocking, there is an additional unlocking payment required to complete the service, as outlined on the checkout page before you complete your purchase.
We always aim to be transparent and provide all the relevant information upfront, so our customers can make informed decisions before proceeding with any service. If there's anything further I can do to assist you and improve your experience, please let us know. We value your patronage and are committed to ensuring your satisfaction.
Best regards,
Charlotte
Ordered unlocking service in 2th July 2019 now is 15th November 2019 works not finished!
- First payment was on 17.99 Pounds 1 Jul
- Second payment was 30.00 pounds on 2 Jul
- officialiphoneunlock.co.uk told me that they will unlock my phone within 7-10 business days.
- In total, I was paid 187.99 pounds!
But still no any news from this company, my phone still locked!
On email does not answer, Ignored completely!
I think it is a scam site!
And yes, here is their another other website doctorunlock.net
Be Aware!
First they get you to pay 20£ and promise that they will unlock your phone, then then come back and tell you that they need more money (40£), then they come and tell you that your phone cannot be unlocked, but that you can't have your money back.
They gave me a voucher that I can only spend with them, which is basically useless, because their services are useless!
Stay away!
The website is vague abd full of hidden fees. They won't allow you to pay with credit and make you pay with debit so that it's harder to get your money back from your bank. 100% scam, fraud and extortion. The average unlock, from them, is over $200. They made me pay $28.99, $50, then tried to make me pay $193. It's not worth it.
Hello,
Firstly, I want to thank you for bringing your concerns to our attention. It's essential for us to hear feedback, and we're here to clarify any confusion regarding our payment and fee structure.
I'm truly sorry to hear that you feel the fees were not transparent. Please allow me to explain the payments you've highlighted. The initial charge of $28.99 is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. The subsequent $50 payment is likely for the Unlocking Payment, which is part of our service process. As outlined on our checkout page, all potential costs are disclosed before purchase to ensure our customers can make informed decisions.
We strive to offer a competitive service, and in some cases, depending on the network and phone's status, additional charges may be necessary. The amounts you've mentioned seem to relate to a Premium Service, which applies to specific situations such as unlocking an iPhone that is harder to unlock due to network restrictions.
I understand the costs might come as a surprise if the details were not reviewed at the point of purchase, but please rest assured, they are stipulated in our terms and conditions, and we are committed to providing a genuine service.
It seems like your request is currently awaiting payment, and we encourage you to continue with the process. Remember, we are here to assist you every step of the way and are eager to ensure your experience ends in satisfaction.
Without your IMEI, unfortunately, I cannot provide specific information about your order. For personalized support and assistance with any further questions or to proceed with your unlock, please use the Live Support feature on your tracking page, as our team is ready to offer any necessary guidance.
We genuinely hope we can turn this experience into a positive one for you.
Best regards,
Charlotte
Initially I had some concerns with the payments, as I had to make two and then wait two days for the unlocking of my cell phone. However, I must say that I highly recommend it. The wait was worth it, as it is an excellent service and now I can use my phone with other phone companies. Besides, if I'm traveling, I can also use it in another country. I already did the test and it worked very well. Thank you very much.
Hello Roger,
Thank you so much for taking the time to leave us this positive review! We're absolutely delighted to hear that your Galaxy Z Flip5 is now unlocked and ready for use with other carriers and abroad. It's great to know that the service met your expectations and that you're enjoying the newfound freedom with your phone.
We understand that the process might have seemed a bit lengthy and involved multiple payments, but we're so glad to see that you found it to be worth the wait. At Direct Unlocks, we strive to provide clear information about our unlocking process and any associated costs, as detailed on our checkout page, including the initial Eligibility Check followed by the Unlocking Payment.
We really appreciate your recommendation and if you ever need our services again or have any questions, don't hesitate to get in touch. Enjoy your travels and the flexibility of using your phone with any network!
Warm regards,
Charlotte
I purchased the unlock service and these people just disappeared from the map! BEWARE, this site will steal your money!
This company is the biggest scam ignore all them fake reviews you'll wait 7 days to get a letter saying they can't unlock it and you'll only get $80 in credit they won't even give you a refund after lying about their services not to mention they charge you $30 then $50 after you pay the $30 so if you decide to cancel you just got scammed out of $30 this company should be shut down and every single employee should be sued down to their last penny.
Products used:
Absolutely nothing
Hello Colton,
I'm truly sorry to hear about the disappointment with the service you've experienced. It's never our intention to leave you feeling this way. We strive to be transparent with our process, which includes an Eligibility Check at $28.99, and if eligible, a further Standard Unlock fee of $50.00. These steps are outlined on our checkout page and are part of ensuring we provide the right service for your needs.
Regarding your order status of "Hard-Locked," I understand this is frustrating. According to our "Refund Policy," hard-locked phones, by the carrier, do not qualify for a refund but we do issue a credit note as outlined:
"Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock."
I can confirm that since you've paid for both the Eligibility Check and the Standard Unlock, you have been issued a credit note, which can be used against a different service in the future. While a cash refund isn't possible in this scenario, the credit note is our way of acknowledging the situation and still offering value for the services rendered.
I'd like to encourage you to continue the process and use your credit note for any of our other services that may benefit you. If there's anything specific I can assist you with, or if you have further inquiries, do feel free to reach out. We truly value your business and the opportunity to make this right for you.
Warm regards,
Charlotte
So I was looking to unlock my iPhone 5 from vodaphone to O2 and came across this website via Google. I paid the initial deposit of 19.99 but there will be another payment to be made a few days later, my was another 29.99. My phone did become unlocked eventually but please be patient, it states on the website it can take up to three days but mine was just over 3 weeks. I did google the website and started having doubts whether this website was a scam but I can definetly confirm this is not a scam. My phone is working fine, and they do keep you constantly updated with emails. A job well done, thank you
Direct Unlocks got my A13 phone SIM unlocked by Samsung's remote service. I was surprised that it got done rather quickly and without a hitch. Definitely will recommend and use again in the near future. Very pleased with the end result.
Hello Raymond A. Lopez,
Thank you for leaving us your positive feedback! It's fantastic to hear that your Galaxy A13 5G was unlocked swiftly and seamlessly with our remote service. We strive to provide efficient and effective solutions, so it's rewarding to know that we have earned your recommendation and that you would consider using our services again.
Should you need any more assistance in the future or have friends and family looking to unlock their devices, we're here to help. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Do not use them its a SCAM they will get you to commit to Premium Service = total scam and waste of money
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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello Todd,
We're so thrilled to hear about your positive experience with our service and that your Motorola One 5G Ace is now unlocked and operational with a new carrier! It means a lot to us that you took the time to navigate the unlocking process and acknowledged the efforts of our staff to keep open lines of communication.
We understand that dealing with network providers can be challenging and time-consuming, and we're glad we could assist you in finally unlocking your device without further ado.
Should you need any more assistance in the future or have any friends or family looking to unlock their devices, feel free to recommend our services. We're here to ensure a smooth and efficient experience for all of our customers.
Thank you for choosing us and for taking the time to leave a review.
Warm regards,
Charlotte