• Office Depot

Office Depot

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Overview

Office Depot has a rating of 2.6 stars from 568 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 90th among Office Supplies sites.

  • Service
    106
  • Value
    88
  • Shipping
    72
  • Returns
    72
  • Quality
    72
Positive reviews (last 12 months): 12.9%
Positive
4
Neutral
1
Negative
26
47
See all photos

What reviewers want you to know

Positive highlights

  • The website of Office Depot, one of America's most respected office supplies stores.

Critical highlights

  • My small business has shopped at Office Depot for years, but no more.
How would you rate Office Depot?
Top Positive Review

“Making copies”

Deb R.
11/1/23

I wish I had her name but the survey code is 76KW GO4Y P1F4. The employee working in the copying area at Office Max in Mansfield, Ohio was so helpful. She helped me make some copies in record time. Plus I was in a hurry (like we all are), in and out of the store in a flash. Really nice lady. The date and time was 10/24/23 2:56 pm. Thank you, Deb Reese

Top Critical Review

“Fraudulent Business Select Trial”

Julie B.
2/4/24

I received an email, thanking me for signing up for a trial of business select. Office Depot must be compromised as I didn't sign up for any such thing. Tried to call them and their message says they're having technical difficulties. I bet. There's no way to chat, there's no way to communicate with this company at all. Get ready to monitor your credit Office Depot customers.

Reviews (568)

Rating

Timeframe

Other

Reviews that mention popular keywords

office depot (160) office supplies (54)
Thumbnail of user debr277
1 review
0 helpful votes
November 1st, 2023

I wish I had her name but the survey code is 76KW GO4Y P1F4. The employee working in the copying area at Office Max in Mansfield, Ohio was so helpful. She helped me make some copies in record time. Plus I was in a hurry (like we all are), in and out of the store in a flash. Really nice lady. The date and time was 10/24/23 2:56 pm. Thank you, Deb Reese

Thumbnail of user blancat33
1 review
0 helpful votes
August 20th, 2022

This morning I visited the Office Depot located on 6211 N Kings Hwy, Alexandria, VA and as soon as I walked into the store, I was warmly greeted by Mr. Derek T. He was very pleasant and made me feel welcome at the store. There was another employee - Amy - who helped me with an online order for boxes which my husband never picked up. Amy took her time to find the online order in her system to make sure they were indeed cancel so that I can eventually get reimbursed. Both Derek and Amy were very helpful. Thank you for your service.

Thumbnail of user catier7
1 review
0 helpful votes
November 1st, 2022

I've been a shopper here for quite some time, but my last visit caused a bit of an issue. However, the employee and manager went above and beyond their duties to help me out. Considering what jerks most people are lately, it was very refreshing to have employees care about their responsibilities and their customers. Thanks Jesse and Kim!

Products used:
batteries

Service
Value
Thumbnail of user markh4293
1 review
0 helpful votes
February 6th, 2023

The staff at the Tigard Sequoia Office Depot are absolutely the most helpful and knowledgeable! I had an issue with one of their office chairs I purchased and they were able to think outside of the box and solve my problem! I take my hat off to them for a job well done!

Service
Value
Returns
Quality
Thumbnail of user lisas5524
1 review
0 helpful votes
September 17th, 2023
Verified purchase

The had to have some paper work faxed and the employee Dominque went out of his way to help me. Great experience at the Romona location in Jax fl

Thumbnail of user jayj163
4 reviews
5 helpful votes
September 20th, 2018

Under a time crunch and emotional duress, I was forced to create and order funeral programs for my father's funeral, the night before his service. The website stated 'ready by 7pm the next day' but I needed them by noon. I also needed them folded and another product of memory cards trimmed to same size (there were 2 per sheet). I had to just trust it would be done well, as there would be no time to re-do. The next morning I called the store at 10 am and print desk said she had them printed and ready to go. Upon pick up, it was clear she had taken time to do everything I needed (even though I had not specified as much in the online order notes). She had folded the programs and not just trimmed the cards, but trimmed them to all be the same size so they looked nice in a stack. It might have been normal operating procedure for them, I don't know, but her act of having them done first thing and making sure they were printed correctly, folded as needed, and trimmed to size, was the last thing I experienced before preparing and attending my father's funeral service. This REALLY did make a big difference and I will be letting her bosses at the store know.

Thumbnail of user marinao10
2 reviews
2 helpful votes
December 28th, 2017

There is no better shop for your office needs for sure! Checked. I always use them a few times each month.

Thumbnail of user jerrym48
3 reviews
17 helpful votes
March 22nd, 2016

I started me plumbing business 3 years ago and on a whim swung in to get some cheap and easy business cards. Ended up ordering custom designed cards also and have reordered twice more. One of my orders had a typo and they re did the whole order at no charge and was quick about it. Also some invoices had some smudges on the printing and they re ordered them and let me keep the bad ones! Great service.

Thumbnail of user anthonyd224
5 reviews
0 helpful votes
July 16th, 2018

They are so kind and helpful! I went through the store without a buggy and an employee brought me one so I wasn't struggling. That meant a lot!

Thumbnail of user barbaraj1533
2 reviews
0 helpful votes
September 9th, 2022

I took a certificate into the store to have it trimmed down to fit an 8x10 frame. The manager waited on me and informed me that Office Depot sold 81/2 by 11 frames, and that I wouldn't need to have the certificate trimmed, retaining its beautiful border. I really appreciate his willingness to provide the best advice to avoid defacing my certificate... KEEP UP the good work! Thanks---Barbara

Products used:
picture frame

Service
Value
Quality
Thumbnail of user gailp342
2 reviews
0 helpful votes
October 7th, 2022

Very impressed with this department. The personnel were knowledgeable and eager to help. Quality of print job was great. I had two posters made in color, laminated and mounted. Whole job done in one day.

Products used:
printing services

Service
Value
Quality
Thumbnail of user santhiathena
1 review
0 helpful votes
June 5th, 2023

I had received a great customer service from Minh. He was so helpful to find what I was looking for in. Thank you so much. Great service.

Thumbnail of user sharlenes33
1 review
0 helpful votes
March 20th, 2022

Yesterday I bought a new printer from the Boardman Store. From walking in the door to purchase the service was absolutely the best. From the manager, Mark, helping me with my purchase, to the cashier, Monica, checking me out. It was a great experience after going to another store and receiving the worst customer service ever. I will return to this Office Depot in the future.

Thumbnail of user vickies326
1 review
0 helpful votes
November 8th, 2022

Everyone is so kind and helpful always someone there meeting your needs I appreciate them very much... vickie

Thumbnail of user bridgetm162
2 reviews
1 helpful vote
March 8th, 2021

Leo at the Chico, CA location provided us with outstanding service. He spent time to ensure our pictures were perfect and was extremely knowledgeable. I highly recommend this service.

Service
Value
Quality
Thumbnail of user joshuaw37
2 reviews
0 helpful votes
January 18th, 2021

When I wanted to upgrade my office, officedepot came to my rescue with the desired furniture. Thank you.

Thumbnail of user erikk23
3 reviews
0 helpful votes
January 18th, 2021

I love the pens and the note books! Very good quality

Thumbnail of user neilb42
3 reviews
2 helpful votes
October 6th, 2015

One of the few brick and mortar stores that I enjoy going into. Knowledgeable and friendly staff.

Thumbnail of user katyw5
30 reviews
25 helpful votes
August 5th, 2016

OD has it all & a chair to sit in while you print it out.

Thumbnail of user rogin
6 reviews
0 helpful votes
January 3rd, 2016

Thanks! Great job

Thumbnail of user akinyeleo
5 reviews
2 helpful votes
January 7th, 2016

Great products.

Thumbnail of user claires45
2 reviews
3 helpful votes
January 19th, 2016

Nice work

Thumbnail of user peterf65
5 reviews
4 helpful votes
February 4th, 2016

Great office supplies to be found here. I enjoy coming.

Thumbnail of user tomasr19
4 reviews
1 helpful vote
February 5th, 2016

Best service, best price

Thumbnail of user hs62
5 reviews
1 helpful vote
February 25th, 2016

We love this store. Great selection and staff.

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About the business

Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.

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