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Octa Reviews Summary
Octa has a rating of 4.6 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Octa ranks 2nd among Currency Trading sites.
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I made a deposit via local transfer and it got rejected after 4 hours, their customer service informed me that it was due to payment processing error and asked me to make another request, which I did. Now the whole day has passed and their customer support keeps giving generic answers that finance department is checking. I regret switching from XM to Octa thinking it will be better with local deposits.
I was attracted by browser mt4 version that they have and that's why i joined. I used to use ctrader but its not quite my cup of tea and i prefer the good old metatrder but with the ability to trade wherever i can. In this sense, i like that they have both computer and mobile options. Sometimes i trade in the app which is convenient.
Dear Suharto S.,
Thank you for rating our app. We're happy to know you find our app convenient. Currently, we have three trading platforms: MetaTrader 4, MetaTrader 5, and Octatrader. They are available on web platforms, android, macOS, and Windows.
Don't forget that you can always get in touch with us through social media and enjoy our trading content there. Stay tuned for more updates, and make sure that you don't miss our upcoming promos. Let us know what updates or new features you want to see on our app to give us a 5-star rating. You're welcome to write to us at support@octafx.com and share your ideas.
Kind regards,
Octa Rep.
I've already traded with them quite a lot and I can say that they are reliable enough. Their spreads do not jump back and forth, the maximum what I get on EUR/USD during normal trading conditions is 0,9 points, mostly it is between 0,6 and 0,8 points, that is quite tight enough, cause other ECN brokers offer 0,6-0,8 spread and commission on volume traded, but in fact OctaFX does not apply any additional fees. Their regulation seems to be more reliable now, cause its FCA, I guess it will attract more clients, because traders normally swear by such regulation options). So, my decision now is to continue trading with them, hopefully won't find some difficulties.
Dear JJMichael K,
We sincerely apologize for the delay in our response. Your kind words in the review bring us immense joy, as it is always gratifying to hear that our clients are enjoying our services. It is truly an honor for us to know that you are satisfied with our spread and appreciate our no fee policy. Your positive feedback serves as a great motivation for us to continue providing you with the best possible service. We are constantly striving to enhance your experience with Octa, and we would love to know what your favorite feature is on our platform.
To stay updated with our latest news and offers, we kindly request that you follow our social media channels. By doing so, you will be among the first to receive information about any exciting developments or promotions. Additionally, if you have any further inquiries or require assistance, our live chat and email support (support@octafx.com) are available 24/7 to address your needs. Thank you once again for your valuable feedback, and we eagerly await your response. Please don't hesitate to reach out if there's anything else we can assist you with.
Kind regards,
Octa Rep.
For a novice like me, it's a good choice. I kept asking the customer service how to use their software and they were patiently answering every question. I can't even imagine how stupid I looked in a ton of messages, but they work well with the clients, so I'm happy about this experience. The withdrawal time is not too good, sometimes it takes quite a lot of time to actually get what you've got. But - eh - I can tolerate that because I'm not sure I'll find another broker that will give me a guarantee of the faster money. So for the moment, I hate the time issue, but overall I'm pleased.
Dear Francine M.
We deeply apologise for the delay in our response. Your excellent review is truly uplifting, and it serves as a great source of motivation for us to continue delivering one of the best services possible. We value your feedback immensely and are committed to providing you with a seamless experience.
While our finance department typically processes payments promptly, we understand that technical issues can occasionally cause slight delays. Please be assured that our dedicated teams work tirelessly around the clock to resolve any such issues as quickly as possible. Your money is always safe with us, and we prioritize the earliest resolution of any payment-related concerns.
We would love to know what your favourite feature is on Octa. Your input helps us understand what aspects of our platform resonate most with our valued clients, and it guides us in further enhancing your experience. To stay updated on our latest news and offers, we kindly request that you follow our social media platforms. By doing so, you will be among the first to receive information about any exciting developments or promotions. Additionally, if you have any further inquiries or require assistance, our live chat and email support (support@octafx.com) are available 24/7 to address your needs.
Kind regards,
Octa Rep.
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Dear Muhammad Ahsan T,
We apologise for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we need additional information from you. To assist us, please provide your trading account number and deposit ID. You can email these details to support@octafx.com. Once we receive your information, our dedicated team will investigate the matter thoroughly and provide you with an update as soon as possible. We appreciate your patience and understanding.
Kind regards.
Octa Rep.