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Octa Reviews Summary
Octa has a rating of 4.6 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Octa ranks 2nd among Currency Trading sites.
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Needed to urgently withdraw funds from account. Was promptly contacted via email to provide an explanation and soon after received the funds in my bank account.
Best forex according to my experience and easy to use
Dear Surender,
Thanks for sharing your positive feedback with us. We are thrilled to hear that you are satisfied with our services and that you find our trading platform easy to use. Your feedback motivates us to work harder to improve our services and provide an even better experience for our traders.
At Octa, we believe in continuous improvement and always look for ways to innovate and improve our services. In addition to our user-friendly platform, we offer a variety of educational resources to help traders improve their skills and knowledge. Our team of experts is always available to provide support and answer any questions. If there is anything else we can do for you, please do not hesitate to contact us at support@octafx.com. We are committed to providing the best possible service to our traders and will do our best to assist you.
Kind Regards,
Octa Rep.
Hi, i have been using Octafx for forex trading, such best platform i ever seen. Easy trading and they give 50% to 100% marginally leverage also. Deposits and withdrawal doing quick response. I give 5 star rating this platform
Dear Ashok,
Thank you for appreciating our swift payment methods and the deposit bonus system. We are delighted to know that you are enjoying our services. Your words of affirmation would be shared with the employees and the relevant teams to make their day, just as it made mine. What is your favourite feature on Octa?
We recommend that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. Live chats and email (support@octafx.com) are the two ways you may get in touch with us if you need any more details or have any queries. We are here for you around the clock and anxiously anticipate your response.
Kind regards,
Octa Rep.
Good service 💯 payment is. Prompt
Deposit is timely
At peak hour not satisfactory
Dear CSN M.,
Thank you for your positive feedback and for sharing your experience with our Octa Trading platform. We're glad to hear that you find our payment and deposit services prompt and efficient. We're committed to providing the best user experience possible and will continue to improve our services. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Withdrawals are a bit slower but more secured by checks and balances why people is withdrawing some funds. In my case I am using proceeds for my personal day to day needs.
Dear Roland B.,
Thank you for your feedback and for sharing your experience with our Octa Trading platform. We appreciate your understanding regarding the withdrawal process and the importance of security measures. Rest assured, we prioritize the security of our clients' funds while ensuring efficient service. Your satisfaction is important to us, and we'll continue working to provide the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Nice to use this app.
Withdrawal is very fast
They give expert suggestions so u can trade easily.
Dear Pachiyappan K.,
Thank you for your wonderful feedback and for sharing your positive experience with our Octa Trading platform. We're delighted to hear that you find our withdrawal process fast and efficient. Your satisfaction is our top priority, and we'll continue working hard to provide you with the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Deposit and withdrawal using octafx is like 1,2 and 3.depositing is quick,though the withdrawal sometimes may take a while,this side need improvement.
Dear MOHAMMED,
We want to extend our gratitude for your amazing review. Your understanding is greatly appreciated as we strive to improve our communication efficiency. It brings us immense joy to hear that our prompt payment methods have met your expectations. Your satisfaction is our priority, and we are thrilled to learn that you are enjoying our services. Your kind words will be conveyed to our team members and relevant departments to inspire and uplift them, as they have brightened my day. Your feedback will be forwarded to the relevant department.
We would like to inquire about your favourite feature on Octa. What feature are you most fond of?
We recommend following our social media channels to ensure you stay informed about our latest news and promotions. Feel free to contact us via live chat or email at support@octafx.com for any further assistance or inquiries. Our dedicated support team is available 24/7 and eagerly awaiting your response.
Kind regards,
Octa Rep.
I spent months sending messages to this company, but they never responded. I had a significant sum invested with them, and when I tried to withdraw, they didn't respond at all. It's frustrating how they went silent after encouraging me to invest more
Dear Liam J,
We apologize for any inconvenience you've experienced. However, without specific details, we're unable to identify your account or address the issue directly. Please reach out to us with your account information, and we'll investigate the matter promptly. Providing excellent service and addressing our clients' concerns are our top priorities. We're committed to resolving any issues you may have encountered. You can always contact us via live chat, DM us from Octa's official social media page, or email us directly at support@octafx.com. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
LESS THAN 2 MTHS I AM FACING BLOCKING ON WITHDRAWAL FROM MY OWN ACCOUNT ON OCTAFX. EVEN AFTER EXPLAINED, THEY WILL ASKED THE SAME Qs AND CREATE NEW DIFFICULT JUST TO STOP YOU ON WITHDRAWAL.
FIRSTLY THEY WILL DENIED IN RECEIVING THE REQUESTED STATEMENT AND AFTER THAT THEY SAID THEY CANT FIND THE TRANSACTIONS ON THE STATEMENTS EVEN WAS OBVIOUSLY THERE, THEN THEY WILL SAID THEY CANT SEE IT.
AFTER WITH ALL THE EVIDENCES PROVIDED, THEY WILL COME OUT WITH DIFFERENT DATE OF STATEMENT REQUEST AND IS OBVIOUS THAT WAS EXPLAINED IN MULTIPLE TIMES STATEMENT DATE CUT OFF.
Dear Okiju
We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal ID. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
I have changed the country and already sent the documents which been uploaded by support.
I tried several time to withdraw based on the offer option in Dashboard but they keep rejecting the transaction and asking me to use Netller which i don't even have in my dashboard.
I tried to withdraw through crypto Tether keep rejecting.
I addressed the issue through live chat,email and even call but no thing happened.
Frustrated and disappointed with the service offer,other brokers taking few hours to resolve the issue and octa taking weeks and not even resolving.Keeps saying use the Nettler they don't even deeply check before they advice.
Dear Abdelghani,
We sincerely apologize for the inconvenience you've experienced with your withdrawal request. Our team is committed to providing efficient and reliable service, and we regret that you've encountered difficulties in this process. We would like to inform you that your latest withdrawal request has been successfully processed via the Tether cryptocurrency payment system.
We appreciate your patience and understanding as we strive to improve our services and ensure a smoother experience for all our clients. Rest assured, we'll investigate all matters thoroughly to address any underlying issues and provide a prompt resolution. If you have any further concerns or questions, please don't hesitate to reach out to us via live chat or DM on Octa's official social media platform. We're here to assist you every step of the way. Thank you for your understanding.
Kind regards,
Octa Rep.
OctaFX disappointed with its unreliable platform and poor customer service. Trades often faced execution delays, causing frustration and financial losses. Customer support was unresponsive and lacked resolution skills. Overall, a frustrating experience that lacks the reliability and support crucial for successful trading.
Octafx has a very bad support service, they dont give concrete answers always provide generic statement and drag the issue.My experience with this forex broker has been nothing short of a nightmare. From their deceptive marketing tactics to their questionable trading practices, OctaFX is a company I would strongly advise any trader to steer clear of.
I found a real time bug in their application and reached out multiple times to support but they didnt take any action.
Im an active copy and regular trader, On Feb 5th 2024 my master triggerred a copy trade with 0.01lot for CADJPY but their system has a technical issue & bug which treated as 1lot which led to huge loss. I copied the master trader with 5 proportion my trades went -1700$ loss. Imagine the scam, I have reported the issue but they didnt fix it which means they want to steal innocent traders money. I will attach the screenshot of it.
Ticket number# ******* for reference in case they need more clarity.
First and foremost, their platform is riddled with glitches and technical issues. Trades often get executed at incorrect prices, leading to significant losses. Their customer support is virtually nonexistent, with slow response times and unhelpful representatives who seem to lack basic knowledge about their own platform.
But perhaps the most alarming aspect of OctaFX is their lack of transparency and regulation. Despite claiming to be a reputable broker, they operate without proper oversight from any regulatory authority. This leaves traders vulnerable to all sorts of fraudulent activities, with little to no recourse in case of disputes.
In conclusion, OctaFX is a disaster waiting to happen for anyone foolish enough to trust them with their finances. Save yourself the headache and find a reputable broker with a proven track record of integrity and reliability. Your money deserves better than OctaFX.
Dear Savitha B,
We sincerely apologize for the inconvenience you experienced and the delayed response. Rest assured, we take all reports seriously and strive to address them promptly. Upon reviewing your case, we've identified and rectified the technical issue with your trade. Your account has been reflected with the correct amount, and we apologize for any losses incurred due to the error. We value your feedback and are continuously working to improve our platform and services. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to contact us via live chat or email us at support@octafx.com. We're always ready to assist you.
Kind regards,
Octa Rep.
I use Octafx for a while now, and mostly everything is good. I had a problem one time with transaction, and their support team helped me super fast. I guess anything can happen, so its good their customer support is helpful.
Dear Ethan,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
Failure to Refund Money
The day I installed the app, I saw it was definitely not suitable for trading the way I need to. It was not in keeping with the marketing hype. Even though I reviewed the less than helpful Help documents and everything their bot told me, I could see trading would be a massive challenge, if not impossible.
Twice, I requested that my account be closed and my money given back and all I got was links to the same help files. Then when I threatened to report them to the relevant financial authorities, I was told I needed to request a withdrawal.
I did so on 29 October. Nothing has happened. I have not received my money. I just chatted to one of their agents and they said I had not made any such request. What! So I entered my banking details on their website as per my request just so that I could be told today I never requested a withdrawal! I want my money reimbursed. I have had problems with your company since the first day, and it seems they are just ongoing. Give me back my money if you are a legitimate company.
Also, stop sending me countless e-mails asking me to refer friends to your company. I would never do that to someone.
I am withdrawa requst submitted but not aproved actofx team so withdrawa process is very very deley so this platform is problems
Gets you to invest, then when you try to withdraw they tell you that you need a license, then a withdrawal fee then a late fee, ect
Dear AC,
We regret that we haven't responded to you earlier. We understand that you may be frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal id. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
On 04th July, I made a payment of ******* through UPI to the UPI ID *******@cmsidfc as instructed on the Company App portal. However, there seems to be a misallocation of the payment. The company's support team claims that I paid to a different UPI ID, namely *******@cmsidfc, which is not accurate. It is disheartening that even after sharing this evidence multiple times, I have not received any concrete resolution or update on the matter.Pleae help me to get my payments from octafx as I am not getting any support from them
Dear Rakesh R,
We sincerely extend our apologies for the unfortunate delay in our response, and we deeply regret any inconvenience caused. Your satisfaction is of utmost importance to us. To facilitate a swift resolution, we kindly request you provide us with your trading account number and the corresponding Deposit ID. This will enable us to initiate a thorough investigation into the matter and ascertain the most appropriate solution for your situation.
In order to offer you the best assistance, we encourage you to share any relevant evidence or documentation related to the issue. You can conveniently provide these details either through our live chat service or via email at support@octafx.com. Rest assured that your communication will be treated with the utmost confidentiality and professionalism.
While we sincerely apologise and realise that you may feel dissatisfied, please understand that your concerns are of paramount importance to us. We genuinely assure you that the perception of neglect is not accurate, as we are wholeheartedly committed to serving you tirelessly around the clock.
Kind regards,
OctaFX Rep.
OctaFX is undoubtedly the best broker for forex. I have made good money through it. But for the last few months, I have been facing issues with withdrawal. Tried calling customer support many times but didn't get any satisfactory answer. Distressed with the services, I searched for another Forex broker and found InvestFW. The broker was regulated, I quickly created an account and started trading. After using the platform for over 1 month, here's my review - The platform is perfect, leverage is good, spreads are lowest and most importantly, the withdrawals are quick. It took only a few hours for withdrawals to credit to my bank account.
Dear Romero C,
We apologize for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we require additional information from you. To assist us in doing so, please provide us with your trading account number and withdrawal ID. You can email these details to us at support@octafx.com. Once we receive your information, our dedicated team will thoroughly investigate the matter and provide you with an update at the earliest. We appreciate your patience and understanding.
Kind regards,
Octa Rep.
OctaFX is a one of the best broker forex in the world. I think this broker has good sevice for all traders
Dear Ajeng S,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to hear that our traders give their preference to Octa over other investing platforms. Thank you for choosing us as your reliable partner. We shall strive harder to provide the best user experience to our customers. We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.
We would like to invite you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
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Dear Francis,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.