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Nuts.com has a rating of 3.2 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nuts.com most frequently mention trail mix, great products, and high quality. Nuts.com ranks 2nd among Nuts sites.
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Great customer service. I was a total problem after a delivery to a wrong address that was not their fault and they took care of it without thinking twice and quickly. Good responses.
Be careful when ordering products. Items are mislabeled. "Gummi Sour Cherry hearts" were actually jellies, a big difference. "Sour neon candy worms" were sweet. Peanuts were stale. Their satisfaction guarantee is only to give a 50% store credit. That does not help when you have no plans to order from this company again. The only thing I liked were the half-popped popcorn. Though many pieces were still whole and unpopped.
I purchased the Gluten free Vanilla Cake mix. You would think there would be directions on the bag? No. Lol I had to look it up on their website. The directions they gave were for 3 cups of the mix. There are only 2 cups in the bag….it would have been nice if they were upfront with that tidbit of info when purchasing….After I revisited my 6 grade fractions lessons, I was able to figure it out. Haha.
I wish I was able to at least review this product on the Nuts.com website, but I'm sure they already know the reviews will look like so they probably removed the "write a review" button.
The cake, once baked, was very good. I did however use half and half instead of water. I do a lot of gluten free baking, so I know that it's tricky to try to make a cake moist.
Here's what I used for one bag of Vanilla cake mix: 2 eggs, 1/3 cup of veg.oil, and I started with 2 table spoons of 1/2 & 1/2, but wound up using a few more splashes of the 1/2 & 1/2 until I got the consistency of cake batter. I also added another teaspoon of vanilla. Bake at 325 for about 15-20 minutes. The tops were not browned, but they were cooked when a fork was inserted to check for doneness. Hope this helps! Happy Baking
Tip for consumers:
I’ve purchased candy and nuts from them in the past and had a great experience.
Products used:
Cake mix (gluten free vanilla)
He purchased some off of eBay and they were much fresher and tasted better than from this company. I do not know how often these nuts are sold to get a fresh shipment each time but he said he will never buy from them again. I am sure if I contacted them they would offer a return label. They shipped super fast which seemed impossible to receive so fast but in the end you are buying a product and when it does not live up to expectations, one cannot leave raving reviews.
I did chet with the customer support and received a quick resolution and I am pleased with the service I received.
Tip for consumers:
Use your bank card to see if there was any discount. I did this and saved an additonal 10% cash back. Honey app did not pull up any codes to save while shopping on their site which surprised me. However they did offer free shipping after a certain amount was reached.
Products used:
Hazelnuts, Laurel leaf, Sesami Seeds
I've been shopping with Nuts.com for a few years now, and mostly, I like them. Their products are always as advertised, fresh, and tasty. Shipping is generally fast and reliable (they tend to use FedEx). Prices are a tad higher than some other places, but the freshness and speed of delivery make it worthwhile. Customer support staff are friendly, and usually very responsive.
A couple of caveats keep them from quite being a 5-star enterprise in my book. For one, there doesn't seem to be any easy way to review products sold on their website (which is why I'm reviewing here). There are reviews there, but none of their staff has ever been able to explain to me how I can post a review there, so I have to take their reviews with a grain of salt.
One other minor issue is that not all of their website features work. Supposedly there is a way to designate "favorite" products, so that it's easy to reorder them. It says this on the website. But again, I've never been able to make this feature work, nor have any of their customer support team been able to get it to work for me.
But, other than that, a good, reliable supplier for good, fresh nuts and related products. I will continue to shop there, and hope they fix their website features, eventually.
Tip for consumers:
Free shipping on orders over $59.
Products used:
I've purchased many products: pecans; cashews; pistachios; pine nuts; walnuts; mixed nuts; holiday mints; etc.
Fedex failed to deliver my package on time and was a day late. Nuts.com apologized and refunded me for the melted item--so I would consider purchasing from them again.
Very large fresh nuts. However was disappointed in the white chocolate toffee cashews. Too much white chocolate and very slight toffee flavor.
Products used:
All items ordered
I ordered three items. The delivery was so quick, I thought it came from my city and state. I ordered one day, the delicious snacks arrived the next day early! It was my very first time here. I look forward to ordering many items from Nuts.com!
Tip for consumers:
Kudos to Nuts.com!
Products used:
beet chips, trail mix and hydrated apples
Placed a first order from Nuts.com. Fast shipping, placed it on Sunday evening, had it by Wednesday. I am extremely happy with the Key Lime pretzels, they are yummy! The Cherry Almond Granola is great too. Also ordered the unsweetened banana chips. Disgusting. They have absolutely no banana flavor at all. I brought them to work to share, not one of my coworkers liked them, most spit them out and one even said it was like chewing flavorless cardboard. I would order the other items again but hard pass on the banana chips. I cannot even imagine the sweetened ones being good. I mean there was NO banana flavor at all.
Products used:
Banana Unsweetened chips
Key Lime Pretzels
Cherry almond Granola
This was my 1st time ordering. I expected it to arrive Saturday, but arrived monday. I paid extra for cold pak for my Chocolate Monkey Trail Mix. I was disappointed that it was a melted mess when it got here. But after it hardened back up, it was super yummy. The organic Chai Energy Squares was really good too. Overall, I was pleased and will order again.
High-Quality Nuts stayed fresh and organic. Reasonable bags and are at the best value. We are happy with there service.
Three days later the manager acknowledged the mistake, apologized, and issued the refund. Hence I gave them a higher rating.
I ordered a 25 lb. bag of toasted buckwheat. Instead, I received raw buckwheat as evidenced by its lighter color and crumbly structure (the attached photo shows Nut's buckwheat in a big bowl and toasted buckwheat I bought from another vendor in a smaller bowl). Not only that, the product they sent me is cheaper than what I ordered.
I called them on the phone and politely described the problem. The rep immediately got argumentative without even taking a look at my order. Then he asked me to send a photo of the product which I did.
The next day I got an email stating "The picture you sent is brown but the Raw White Buckwheat would be a much lighter color". They either think I'm blind, dimwitted, or both. In any case, it is insulting.
They offered store credit. I want a refund.
I filed a dispute with my credit card company.
Tip for consumers:
The company's customer service is rather substandard. They are averse to acknowledging their mistakes.
Love these, I got the Plain and Parmesan Garlic flavor. I just don't like I have to leave a certain amount of characters to leave a review.
Tip for consumers:
The Shipping is expensive
Products used:
Half Popped Popcorn
Love the selection of nuts on the site. I buy them frequently for my boyfriend and the quality was always great. I would order more!
I made a good choice when I decided to try out Nuts.com. The Chex Mix is attractively packaged and tastes delicious. I will certainly be ordering more items from Nuts.com. Highly recommended!
Tip for consumers:
Be fair.
Products used:
Food.
I noticed a commercial one evening highlighting the goodies of Nuts.com and decided to give it a try. Approximately 6 months later, I average a biweekly order and also have items shipped to other family members across the US. With the exception of 1 time when my cashews were a bit stale (I did not return the nuts but made brittle with them... my children loved it!), the items have been fresh tasting. The staff are quick to respond to whatever I communicate with a "nutty" repartee! I will continue to use Nuts.com for my nuts and snacks!
Deborah L.
Products used:
Candy
Nuts
Dried fruit
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https://t.co/bUpuyy28Ug is a family-owned business offering the highest quality nuts, snacks, dried fruit & pantry staples at home, in the office and on-the-go!
