Lines and numbers are not visible. Trying to get my money back. I even tried using a magnifying glass.
Some bigger slaves are visible but the smaller places are not.
Where to begin? Ordering. Charged card immediately. Waiting for shipment… they said the order was "complete", when I had not received product. Tracking number… wrong. Delivery of product (if in fact it was my order), sent to HONOLULU, HAWAII! I'm in Maryland. Customer Service… non working contact phone number and will not reply to my emails but to tell me to give it 30 days! I can already see via tracking and my account number that whatever package was delivered to Hawaii and on their site, my order is "completed". I am hopping mad. However, I will make it my personal mission to shut this business down. Watch. I am seeking a class action lawsuit. Dissatisfied customers… pay attention. We'll get our money back, and then some.
I didn't get my order and after calling them I can see I never will. The person who answered the phone at home seemed shifty and told me to check tracking link within 24 hrs. Makes no sense how he would know that the shipping company would do that after not updating for almost 2 weeks. And the link shows a vague China to US track...literally the two countries. These tiny 2 countries smh I disputed charge with bank. Moving on with my life you live and learn.
They got the address wrong twice! I had sent them the correct address 3 times. I paid two shipping fees and the original purchase and I get nothing. What a rip-off. I've given them a chance to make it right and I'll delete this review if they do. I'd add an image but I have nothing to photograph. Nothing... I've been waiting 3 months.
I ordered two framed canvases, extra brushes and a magnifying light in mid December. I didn't receive my paintings until the end of January. The magnifier cost $27 and was plastic! Didn't even work. Contacted them for refund. They would only replace. Fine. Took another month for replacement. Guess why? Everything is from China! So cheap! The paint doesn't cover the numbers in the canvas. I paid over $140 on this junk.
I highly recommend using MASTERPIECE BY NUMBER. I bought from them previously and had no problems. I only changed companies for the variety in subject matter. IM GOING BACK TO MASTERPIECE BY NUMBER.
I suggest you save your money and don't waste it on this company.
Lets start with the packaging, canvas folded several times and jammed in a narrow plastic bag with paints and four cheap and nasty bits of wood ( the frame!).
Bought as a present for my stepson but how on earth can I give him this? The packaging and presentation of this item couldn't be more cheap and nasty... I left a message on their website but they didn't reply.
Bought a couple of sets of acrylic painting by numbers, and a quality of paint is awful. Instead of giving me a refund for a defective product they proposed me to buy (!) new paints.
Do not recommend this business
This has been the worst place to deal with. The paint dried out before I could finish the picture. I have been trying for over a month to purchase more paint. The phone number gets you no where. The emails they take forever to get back to you. They tell me they have sent me a copy of the invoice for me to pay but I never get that email. I get all the other emails they send me. Asked me for a different one cause there must me a problem with my email. Nope never got any email to that address either
This company is selling two images of my father, an established artist, without ever contacting him for licensing them. Please do not support these thieves.
https://web.archive.org/web/*******0333/https://numpaints.com/products/cowboys-in-arizona-art-paint-by-numbers/
This is our gallery: https://www.stoyanovfineart.com/?page_id=632
This order has still not arrived and it has been more than 30 days! After consistent communication, I finally requested a refund and was told that a full refund would not be possible, and they offered a 30% refund (for an item that I never received!) Impossible to track the shipping as there is no contact information on the shipping updates. Unacceptable customer service, and I will not purchase from this site again.
Paint dried up before I could finish the painting. Tried to order more paint by email and they kept saying they emailed me an invoice but it never came through. Very disappointing
Awesome service, delivery timing, customer support and the most important thing; the quality of the kits. I have purchased two items both of them are amazingly stunning.
Today i received my package in my mailbox and am really pleased with it, anyone who wants best quality you must choose these guys.
Will be ordering more and more
I ordered 57 dollars worth of paint by number and they even changed it to 77 dollars when they finally sent it in May when I complained. I have filed a police report for theft and working with the Federal Trades Commission to have something done about these people. They only sent the pictures out when I complained.
OK. They do not include an actual PICTURE of the finished painting and it is very difficult to print it off the site--like impossible. It's nice to see what it will look like as you are painting--other sites provide this.
The website makes it very hard to find something specific because the categories are so general--you could search for hours for one canvas--that's the idea!
I haven't started painting yet, so not sure of the paint quality. The brushes are throwaways--do yourself a favor and buy professional ones--they are not that expensive.
I am happy with the canvas, arrived in good order. It would be easy for them to fix the irritations and make the experience a lot more enjoyable. All in All--not again.
My son bought me one of numeralpaint product and I must say it's the best quality I received from a pain by number company.
Thank you so much numeralpaint
I am currently disputing this company with my bank after three months of issues. Thanks to the wonderfully awful USPS, my package was 'lost' so after much back and forth they resent me my canvas. Order received today and it was missing the frame that I paid extra for. I am currently disputing with my bank but I do not expect these people to even try to give me a refund.
It took weeks to get my order. Four of the paints were completely hard and two of them could be salvaged by adding water but they were grainy. Their "customer service offer" to me was to rebuy the paints and pay for the shipping! I declined and learned my lesson about buying products that are shipped from China. Next time I will buy from a local craft store.
I picked the painting Cape Cod Beach because it looks so much like the state of Delaware from Rehoboth Beach to Fenwick Island, nothing but compliments. Another painting is on its way.
Very happy with the kit. Excellent quality canvas and paints. Speedy delivery to Australia too. Colours were bright, just like the advertised picture.
Recommend this PBN site.
Answer: It took 21 days. They are shipped from China. Arrived in good condition and you can tract the package.
Answer: I liked the painting choices. The website was easy to use, and I found several pieces that I liked.
The company exhibits a mixed reputation, with some customers praising the quality of their painting kits and expressing satisfaction with their products. However, significant concerns dominate the feedback, particularly regarding customer service, order fulfillment, and product quality. Many customers report long shipping delays, unresponsive support, and issues with defective items, leading to frustration and disputes over refunds. The overall sentiment suggests a need for improved communication and reliability, as well as better quality control to enhance customer satisfaction and prevent negative experiences in the future.
This summary is generated by AI, based on text from customer reviews