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npower has a rating of 1 star from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. npower ranks 69th among Energy Efficiency sites.
My tenants moved out and closed their gas and electric accounts. When I moved back in I had no idea who their provider was, so I decided to go with British Gas. British Gas opened a gas account for me without any problems. But they told me that the couldn't do the same with the electricity as Npower had put a block on the transfer due to an outstanding debt of £55. I had never dealt with Npower before, I had neither positive nor negative views about them. Since it was only £55 I decided not to challenge this and pay up. I wanted to have only one provider for gas and electricity and I had chosen British Gas, almost by flipping a coin to decide between the two. Then the nightmare started. Npower told me they had to open an account in my name to settle the debt, but only after I had phoned them over 4 times. Each call followed the same format: A menu to navigate, and by trial and error I found the options needed to speak to a person. Then came the very long wait times, in one call I waited 40 minutes someone spoke to me. The agents were polite and understanding, but I was given conflicting information on each occasion. Each call lasted at least an hour. I also texted their agents, who were clueless, they simply read through pre-prepared scripts. After a month Npower STILL had not issued a bill, but I got almost daily emails telling me how wonderful they were and the outstanding amount kept changing. By now I was ground down by Npower, arriving home tired out at 7:00 PM, I just couldn't face yet another tussle with Npower, so in a chat I threw in the towel and said I'd stay with them. Imagine my gobsmacked fury when she texted back "Welcome to Npower, we hope you have a wonderful experience with us"! In the end the final bill for £55 arrived, I paid it, and they released me to British Gas. In all my life I have never ever had such appalling service from any company. I will never go back to Npower under any circumstances. Npower has deservedly been receiving bad reviews for years but they don't seem to give a damn. It's high time the government made such disgraceful practices illegal.
My tenants moved out and closed their gas and electric accounts. When I moved back in I had no idea who their provider was, so I decided to go with British Gas.
British Gas opened a gas account for me without any problems. But they told me that the couldn't do the same with the electricity as Npower had put a block on the transfer due to an outstanding debt of £55.
I had never dealt with Npower before, I had neither positive nor negative views about them. Since it was only £55 I decided not to challenge this and pay up. I wanted to have only one provider for gas and electricity and I had chosen British Gas, almost by flipping a coin to decide between the two.
Then the nightmare started.
Npower told me they had to open an account in my name to settle the debt, but only after I had phoned them over 4 times. Each call followed the same format: A menu to navigate, and by trial and error I found the options needed to speak to a person. Then came the very long wait times, in one call I waited 40 minutes someone spoke to me. The agents were polite and understanding, but I was given conflicting information on each occasion. Each call lasted at least an hour. I also texted their agents, who were clueless, they simply read through pre-prepared scripts.
After a month Npower STILL had not issued a bill, but I got almost daily emails telling me how wonderful they were and the outstanding amount kept changing. By now I was ground down by Npower, arriving home tired out at 7:00 PM, I just couldn't face yet another tussle with Npower, so in a chat I threw in the towel and said I'd stay with them. Imagine my gobsmacked fury when she texted back "Welcome to Npower, we hope you have a wonderful experience with us"!
In the end the final bill for £55 arrived, I paid it, and they released me to British Gas.
In all my life I have never ever had such appalling service from any company. I will never go back to Npower under any circumstances.
Npower has deservedly been receiving bad reviews for years but they don't seem to give a damn. It's high time the government made such disgraceful practices illegal.
Avoid Npower like the plague. This is the most incompetent company I have ever had to deal with. I was bombarded with constant and astoundingly inaccurate bills together with the worst customer service experiences you can imagine. I have now changed to a new energy supplier which was easy.
Site is fine but company is awful, keep getting my bills wrong and constantly changing my direct debit instructions. I managed to be in credit by near £300.00 to find they still wanted to increase DD by £45.00 per month.
Wasted hours on the phone, not happy
Switch! They are incompetent arrogant C...
Without skill or aptitude for a particular task or assignment; making claims or pretensions to superior importance or rights; overbearingly assuming; insolently proud: maladroit: not competent; lacking qualification or ability; incapable: pretense, lies, exaggeration, or nonsense. Awkward, clumsy, unmannerly: not distinctly articulated: not paying enough attention to what one does not exact, accurate, or thorough: done or said heedlessly or negligently; unconsidered not caring or troubling; having no care or concern; unconcerned possessed or caused without effort or art; unstudied. I COULD GO ON. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID REALLY REALLY REALLY REALLY REALLY AVOID AT ALL COST. SINCERELY Only last month, energy giant npower issued its latest and its most grovelling apology to date for its chaotic billing systems and failure to resolve customers complaints.
The pledge came as npower faced a damning £26m fine from energy watchdog Ofgem. Switch all the other providers are better cheaper. COME ON PEOPLE SHOW SOLIDARITY AND GET SHUT OF NPOWER S...
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