NorthlineExpress
Overview
NorthlineExpress has a rating of 4.6 stars from 2,204 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NorthlineExpress most frequently mention customer service, good quality and timely manner. NorthlineExpress ranks 1st among Fireplaces sites.
This company responds to reviews on average within 15 days
Instant Feedback
12,637 reviews
How would you rate NorthlineExpress?
Massachusetts 1 review 0 helpful votes
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Chimney extension
November 19, 2023
Updated review
Great company to deal with. My second order this year!
Date of experience: November 12, 2023
Date of experience: August 20, 2023
California 1 review 0 helpful votes
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Stove pipe
August 19, 2020
Updated review
Good selection free shipping. Good price fast shipping.
Date of experience: July 20, 2020
Date of experience: July 7, 2020
Washington 1 review 0 helpful votes
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A
November 17, 2022
Very pleasant. Easy to deal with Good customer service
Date of experience: October 18, 2022
Oregon 1 review 0 helpful votes
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Customer service poor
November 5, 2023
First, requiring 50 characters will no doubt cause many to bail out the survey.
Date of experience: October 6, 2023
Nebraska 1 review 0 helpful votes
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Excellent service!
February 11, 2023
Good price, excellent packaging, great communication! I would highly recommend.
Date of experience: January 12, 2023
Illinois 1 review 0 helpful votes
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Happy Customer
May 13, 2023
This was a great purchase from an excellent company!
Date of experience: April 13, 2023
North Carolina 1 review 0 helpful votes
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Quality product
February 10, 2023
Shipped ahead of schedule and arrived in excellent shape
Date of experience: January 11, 2023
Ohio 1 review 0 helpful votes
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Fireback
October 31, 2022
Good ordering process but a little slow on the communications and order delivery.
Date of experience: October 1, 2022
Oklahoma 1 review 0 helpful votes
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Customer service was excellent
October 31, 2022
She helped me make sure I had the right set up - very helpful
Date of experience: October 1, 2022
Illinois 1 review 0 helpful votes
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Haven't had time to install yet!
April 10, 2020
Updated review
Your part pictures lack dimensions, Termination Cap only shows 1 side.
Date of experience: March 11, 2020
Your part pictures lack dimensions, Termination Cap...
April 2, 2020
Previous review
Your part pictures lack dimensions, Termination Cap only shows 1 side.
Date of experience: March 3, 2020
New Jersey 3 reviews 0 helpful votes
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Good product
January 1, 2023
Updated review
Very happy, just placed the order and it came real fast. Quality product at a fair price
Date of experience: December 2, 2022
Date of experience: November 11, 2022
Florida 4 reviews 1 helpful vote
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Patriotic flags
November 11, 2023
Easy to order, came when promised. Good quality
Sturdy
Date of experience: October 12, 2023
Oregon 2 reviews 0 helpful votes
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Quality stovepipe parts as described
February 12, 2023
Good website navigation
Thank you for easy experience
Date of experience: January 13, 2023
Wisconsin 1 review 1 helpful vote
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Dissatisfied
February 10, 2023
Pipe did not fit that customer rep recommended and now making me pay for shipping to return
Date of experience: January 11, 2023
Washington 2 reviews 0 helpful votes
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Just what I needed!
November 9, 2023
Ordering and shipping went smoothly. Product was just what I needed!
Date of experience: October 10, 2023
New Jersey 1 review 0 helpful votes
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Chimney cap.
February 12, 2023
Excellent customer service.Answered questions about the item.
Date of experience: January 13, 2023
Virginia 1 review 0 helpful votes
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Chimney Cap
February 12, 2023
Great product, easily assembled and installed. Process
Date of experience: January 13, 2023
New Jersey 1 review 0 helpful votes
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Excellent customer service!
April 27, 2023
EASY TO FIND THE PRODUCT I NEEDED,WHEN FIRST ONE ARRIVED DAMAGED CUSTOMER SERVICE TOOK CARE OF CLAIM WITH SHIPPER AND SENT REPLACEMENT RIGHT AWAY.
Date of experience: March 28, 2023
Texas 3 reviews 30 helpful votes
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Fast shipping
April 27, 2023
I received it fast the price was better than other retailers and am highly satisfied.
Date of experience: March 28, 2023
Utah 1 review 0 helpful votes
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Thank you for the great products and service.
October 20, 2023
Easy to navigate and complete the purchase especially for us old coots.
Date of experience: September 20, 2023
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- Roscommon, MI, United States
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Business History
Northline Express is an online retailer and vendor that specializes in fireplaces, chimneys, hearths (the area or floor in front of the fireplace), as well as a variety of other outdoor living products. Northline Express is the most recent addition into the Online Stores Inc. family. Online Stores Inc. is a privately owned e-commerce company that comprises of seven other sites and stores. The sites and stores included are the United States Flag Store, the English Tea Store, Discount Safety Gear, Construction Gear Store, the Safety Girl Store and Lightup. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Company Representative
Web D.
Typically responds within 15 days
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eric, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!