Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.
Smooth ordering process. Dispatch and delivery took quite a while. Would help to be notified about who has been employed to deliver e.g. postal service, courier?
I love the women's high waisted adventure pants. They are very warm and I love that they are waterproof. I bought the size 6 tall - I am 5'10"/150 lbs. It would be great to have more colours available.
The trousers are for my mum, I have several summer and winter trousers for working (I'm a gardener) and thought the warm ones would be nice for my mum and they are.
About a week ago, I got my first chance to test out my men's "Adventure" water Resistant pants. It was 1° C, raining cats and dogs and about 75 km/h wind, and I stayed completely toasty and dry. Impressed! I'm giving the pants five stars, and I'm giving myself five stars for getting the measurements right so the pants fit well.
This is my second pair of the women's adventure waterproof lined pants and I love them!
Great response to my questions. They're on top of things.
The sizing of the pants were confusing which led me to order a pant size that was a lot smaller that I needed based on the measurements provided on the website.
I got a pair of pants that I love. By the time of year I purchased them the worst of winter had passed. They are great to throw on first thing when I take the kids to school - no need for long johns! I look forward to testing them further next winter.
Great folks to deal with. All my questions were promptly answered. The product is superb!
EXCELLENT experience! I realized after the fact, I had ordered the wrong color. Customer service was great! Efficient and corrected my mistake causing me no extra money or time.
Very good quality and worth the price! Will buy from them again.
Ordered Feb 26 (order *******). Shipment on the way email Feb 28th. USPS tracking showed it was in LA and stuck there for 2+ weeks. Delivered March 18. Return address was New Jersey. No surprise their Trustpilot score is not good.
I bought these for my wife after having raved about how much I loved mine which I had received a month earlier. A excellent product these pants are not only extremely comfortable they are also toasty warm, wind proof and water proof. I have used them for snow shoeing to walking my dog and I couldn't ask for a better set of pants. All in all this is a great product and I couldn't be happier with my purchase.
Ordered the winter waterproof pants and absolutely love them. Living on Vancouver Island these pants are perfect. I play a lot of winter golf and couldn't design a better pant. I didn't give 5 stars for my purchasing experience as the shipping was terrible as it took a very long time to receive my order. Online shopping as a bar set nowadays and this shipping does not meet it. Great product though
I bought my partner these pants and he loves them so much, I had to get a second pair. They are generous in size, so a 36 fits him perfectly (he normally has to hunt for 37s). They are slimming so he looks especially fit, which he loves!
Easy transaction to complete from A to Z. Very professional service.
Easy convenient shopping experience for some great products.
All good! Fairly fast shipping. Purchased Adventure Water Resistant Pants, Tactical Weatherproof Jacket and Commander Quick Release Belt. Liking the products! 10/10
There were a host of issues dealing with Northbound Gear all of which is documented in emails between myself and the company. Now, I have received my order and have to return the garment (pants) because the quality of the item - specifically the fabric and finish - are well below my expectations.
Jamie in your customer service chat room was great to deal with. I had a problem with the INFLATIONSUCKS discount code. She sent me an alternate code to use and let me know that she made your Marketing folks aware. Gawd! If the High Waisted Women's pants I ordered are as great as today's service I'll be back again and again.
Answer: So far the evidence is that it is a scam. Ask me in a year and maybe it will have arrived in time for next hiking trip.
Answer: China... apparently. Won't know for sure as not yet arrived.
Answer: Hi Elizabeth, I'm sorry for the delay. Upon checking, it shows that your order was shipped last October 14, however, there seems to be a delay with the delivery on the courier's end. They provided an update on the tracking information and I attached a link for your reference. https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038360005180 As much as I love to expedite the delivery, this situation is out of our control. No worries, I will reach out to the courier to see to it that the item will be delivered soon. Rest assured that your order will be delivered anytime soon.
Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.