NordicTrack

Received with a warped flywheel spent the last 2 months trying to get it fixed replaced or returned. When mentioned to CSR that I had purchased service plan it was dismissed. I gave them pictures and videos of part they said the will send a replacement but it's on back order(of course it is) it finally arrived with no instructions on how to replace it but they said they encourag customers to fix it themselves and it could take a while longer to get someone to repair it. Purchased 12/17 it's now 2/15 and still waiting to get it fixed. And they also say no compensation for my troubles but they sure were expecting their payments. Maybe should have bought a different brand

Purchased the RW900 to use at home as I moved and don't have a solid gym nearby new home. Wanted to be able to use it and watch streaming video or use e-reader. The bigger screen would be helpful. Apparently, early 2022 though, NordicTrack sent an update that looks you out from using apps and forces you only into their canned content in an attempt to influence buying the iFIT service. Kind of boring to have someone talking to you in a calm soothing voice and panning on the nearby geography. Sure it's a nice view but the purpose of having the streaming video is so you don't focus on your aching back and put in the time. I did some research and I could take it back to factory settings and prevent it from updating but that's challenging and would lose content for some items that I might want.
Open it up, allow me to load my e-book and streaming apps of my choice and set up a split screen where I can monitor my workout in a corner. If I could do that (get the same workout at home as I do at the gym), I would happily rate a five but since nordic trac is trying to force me into buying content that I neither want nor desire, I reluctantly give it a 2 and would just remove the screen but then would not be able to control magnetic resistant levels. As it is now, the screen just gets in the way of me watching something behind it or looking out the window.

Bought a treadmill over a thousand dollars based on brand recognition! When it came time to get it serviced for some minor issues still under warranty the issue really began. There is no customer service with this company. You can wait on hold for literally hours or start a "chat" which will also last an hour or more. The chat person said that the chat and phone lines were just overwhelmed. She then proceeded to want me to take apart my treadmill so we could try to fix it on my own. I could not find any higher up to help so finally sent an email to their media email and got a response.