I tried to contact them for refund, they simply tell you we are not the one who took your money, contact xyz, you took the money for xyz, you are responsible for the services.
No buyer protection. Got scammed by a fradulent company using Nochex. Did not receive the service paid for. No help provided by Nochex with Fradulent transaction. Do not use any company using Nochex.
Very pleased with my order.
Livestock, substrate and decor excellent.
Was a little disappointed that the Heat mat was out of stock.
Nochex assisted me with my enquiry immediately and I obtained a successful result. I am very grateful for their assistance
You are most welcome Alison.
Thank you for your positive comments.
Kind Regards
Nochex Support Team
PLEASE AVOID paying through Nochex, there is no buyer protection.
I mistakenly order IMIE unlock from a scam site through Nochex, they failed to unlock my phone, and didnt refund me.
When I contact the Nochex Customer Support, they end up with the message below which is so disappointing.
"we cannot supersede the merchants decision.
We cannot assist you further in regards to the matter
"
Do not use nochex. They might steal your bank information since they are working with multiple scammers. Be aware, if you notice a shop with their payment gateway it means it's a scam.
Nochex are happy to take a payment for obviously fraudulent companies, in this case officialiphoneunlock.co.uk. Be aware of both these companies they are corrupt.
I have been a Nochex user for over four years and would wish to reassure anyone reading here. The company has been going since 2001 and helps online businesses to accept card payments. If you need to contact Nochex there is a telephone number on their website here http://www.nochex.com/contact-us/; alternatively, you can use a link from the same page to open a support ticket and the company usually responds within one or two business days. During working hours you can also contact the company via ‘Live Chat', which is available on the website.
It is worth noting that you do not need to open an account with Nochex in order to make a payment.
If you have a website and you want to sell online, then you do need to open an account with Nochex. There are a number of different accounts depending on the type of service you need: there is the standard merchant account for e-commerce and there are accounts for receiving payments over the telephone and for accepting recurring payments. You can find out more about these accounts and all Nochex' services from their website here http://www.nochex.com/.
Thank you for taking the time and trouble to write your review.
No buyer PROTECTION. THEY SUPPORT SHADY BUSINESS Got scammed by a company using Nochex.Do not use any site using Nochex. THEY SCAMMERS PLEASE REPORT THEM TO THE AUTHORITY
Poor customer service, failed to follow to act in compliance with card scheme rules which meant customers are able to commit friendly fraud with ease, you will loose a chargeback even if you have invoices, IPs, addresses, phone numbers, device info, delivery tracking, delivery location GPS, even telephone conversation from customer saying they received the order and all the goods, a problem with the Nochex payment page lead the customer to believe the transaction had failed when it had not. Nochex failed to defend dispute properly resulting in loss of goods and money, had to report to police and report customer for theft as Nochex refused to follow card scheme rules correctly. After taking the issue to the financial ombudsman Nochex paid compensation and were found at fault.
IF YOU RUN A SUCCESSFUL BUSINESS OR ARE WANTING TO YOU SHOULD NOT DO BUSINESS WITH NOCHEX UNDER AN CIRCUMSTANCES!
This is a lie.
I ordered UNLOCK Direct services and they were unable to unlock my phone. UNLOCK DIRECT issued me a refund and I received confirmation from NOCHEX saying they would return the monies. Nothing was ever returned to my credit card. This company obviously is fraudulent. Filed a complaint with my credit card company and now a police report is in process since I had two refunds taken from me
Site was intuitive and easy to use. Payment was instant and order confirmed by supplier. No problems...
Dear Graham
Thank you for taking the time to share your feedback. We are glad you enjoyed our outstanding service and look forward to you transacting with us again soon
This company have stolen over £200from me they said it was inactive which is a lie as a customer paid me on 16th of Nov 2015
I got an email saying my account was frozen for inactivity
And then * has said my balance is £0 total lie I'm going to be speaking to my solicitor and the police Iv got screen shots and evidence of my balance
*personal info redacted
Hello Gemz L., can you send me your email address so that I can investigate this for you? My email address is marketing@nochex.com
If a company online uses Nochex, there is no way they are legitimate, you will lose your money. And you will be scammed. And NoChex will do nothing about it.
Hello John, have you contacted us regarding your experience?
I order some cards on birdplayingcards.com and that company and nochex robe me! Do not order from this company and do not make any payments through nochex!
Hi Luciana, can you send us your email address so that we can investigate this for you? Our email address is marketing@nochex.com
RIP OFF SCAM OUTFIT - CLOSED MY MERCHANT ACCOUNT (REFUSE TO GIVE ME AN EXPLANATION WHY) NOW TOLD I WILL NOT BE GIVEN MY MONEY FOR 180 DAYS - AVOID THESE SCAMMERS
Easy process: the order: payment and delivery. About to plant with great expectations. Last batch about two years ago were very successful.
Thank you for your kind review, Roy, it is much appreciated!
Nochex does not protect customers. They co-operate with the fraud group.
Be careful if you see nochex on the payment should stay away.
Hello Nguyen, if you are a customer of Nochex you should contact our Customer Support team and we will do our best to help you. Our email address is support@nochex.com or call 0113 819 7211. If you have a customer of Nochex it would really help if you could describe your experience.
Fraud protect site fraud, like mafia. Stole me 27usd and 32usd for site www.appleiphoneunlock.uk scam website liar, fraud, never answer after i receiv
Hello seb, have you contacted us regarding your experience?
They keep playing with my refund they told will get my money back 7 days but it about month nothing yet. Guys be aware scam scam scam
Overview
Nochex has a rating of 2.4 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nochex most frequently mention and payment gateway. Nochex ranks 13th among Payment Processing sites.
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- Leeds, West Yorkshire
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your feedback. We are glad you enjoyed our outstanding service and look forward to you transacting with us again soon.