NJAccessory.comReviews 26

I purchased a DJI drone that said "NEW" on the add and was priced for $899. I payed an additional $24 for expedited FedEx shipping. 3 weeks later I recieved the package (by UPS ground not FedEx) to find not only was it a USED item (not in original packaging) but it was also a completely different item than what I purchased. I called customer service as soon as I made the discovery. I was told that they made a mistake and sent the wrong item. Ok…$#*! happens right. Then I was told they made a mistake on the price of the original item I purchased and that it would cost me $1100 to get the item I wanted and would take an additional 3-4 weeks to receive. I was also told the item I would get would be a USED item not the NEW item I had purchased. They did offer to discount the drone I received if I was willing to keep it instead of the one I wanted and ordered…um NO! (I have photo and written proof of all of this)
I ended up returning the item and canceling my purchase. I decided to spend my $1100 with a reliable company for a NEW item that will be what I wanted and ordered. I will say the man on the phone was nice but everything he said had SCAM written all over. I pray I get my money back in a timely manner. If not it's definitely going to be a report to the BBB!
If you don't want to wait weeks for what you hope to be the item you ordered then I would suggest you avoid this company.
Not a pleasurable experience.

The seller did a great job of shipping on time, (just before the holiday rush), the product was packaged perfectly, and all parts were included. Easy and ready to use in minutes.

Called them about an issue and they were quick to provide a resolution..

Ordered a Nikon P 1000 on November 9,2021 for $975. November 21st they contacted me and stated if I didn't pay them an additional $190 they would cancel my order. The con job over the phone was entertaining. He explained to me in New York, they run their business differently than we do in Washington State so I do not understand the logistics. He also understood I was old and that could contribute to my inability to grasp his noble intentions.

The box the camera came it looked very sketchy. Which is to say it looks like it has been opened and the contents have previously been tampered with. I ordered this exact camera from a reputable source and was forced to setup a date and time upon powering it on. I DID NOT have to do this with the camera I received for njaccessory. The date and time had already been set on the camera I received from njaccessory which is an immediate red flag. Save yourself some worry, hassle, and headache and buy elsewhere. ALSO the camera arrived later than it should have. Getting a return on the extra 75 I spent to get it here by a certain date is difficult, possibly impossible. Im literally setting here on hold as I type. Actually... I just got disconnected after setting on hold for 15 minutes. Now when I call and try to reach customer service it says they are on the phone and they want me to leave a voice mail... So I did. Will be surprised if I get a call back to be honest. Don't give these people your money.

I ordered a professional camcorder (Sony PXW-Z150) and paid $130 for expedited shipping. When I did not receive a shipping notice after a couple of days, I called customer service. First, a lady said the camera is on back order. (Their website said it was in stock) When I asked her to cancel my extra shipping payment because they could not get it to me expeditiously, she put me on hold for 20 minutes. I then spoke to a man saying that the camera I ordered was a PAL version and that the American NTSC version is almost $500.00 more, but I can get it in a matter of days because they have the more expensive model in stock. When I questioned him on the difference and why their website says one thing and by phone I get another story, he became combative and argumentative on the phone. He then simply informed me that he was cancelling my order, as if he was punishing me for asking too many questions. Bottom line is, the camera I ordered switches between NTSC and PAL. He was either ignorant or deceiving. I am thrilled that my order was cancelled because I found the same camera, in stock, ready to ship with a bonus 4 year warranty at a better price from a more reputable company. As for this outfit, I will not shop with them. If you cannot trust the information on their website, they charge expedited shipping charges then lose urgency once they landed a sale and then spin some fabricated story of camera format as an excuse and simply cancel my order to "punish" a client, ain't nobody got time for that.

While I've been very satisfied with B&H for 25+yrs, I do shop around. Both Adorama and Amazon have proved to be worthwhile alternatives.

Well, I went against my typical purchasing habits and ordered a fairly large ticket item "A7rii" from njaccessory.com.

I have to say I was extremely satisfied with the purchase of my Sony A7rii. Communication was excellent as well as the prompt service, highlighted by very competitive pricing.

DB

Worst online buying experience of my life.
Bought a canon Eos R on black friday, the price was the best I could find online. As of today, december 10th, the camera hasn't even been shipped yet. I reached out multiple times through email and whatsapp for the past 3 days asking for a tracking number. They responded ONCE saying the camera ETA was 7 days to get here. Today I finally emailed them saying I was gonna cancel the order with my bank if they didn't send me a tracking number. I got a responde with a cancellation invoice for refund. I responded asking why were they cancelling the order instead of sending me the tracking number and they called me saying the camera is backordered and would take like 21 days to get here unless I wanted to pay 180 dollars for faster shipping then it would be here in 2 days. Then they sent me a quote for the "new price" which is pretty much the same price on amazon or other websites.

Bottom line, I wasted almost 2 weeks waiting for a camera that was never even dispatched. Now I gotta wait for the refund to go through my bank so I can buy it from somewhere else. By now I wasted so much time I'll be forced to buy from sellers that offer faster delivery and pay even moer than I would normally.

This is probably the worst experience I've had buying anything online.