Overview
Nitecrawler has a rating of 3.9 stars from 87 reviews, indicating that most customers are generally satisfied with their purchases.
Instant Feedback
My first experience with it so I don't have anything to compare it to.
Thank you for leaving a review, Steven! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Easy booking on the website. Had the room my group requested. Thank you
You're welcome! Thank you for taking the time to leave us a review, Margaret. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I booked a hotel in Vegas for December 7th and 8th. When I got the itinerary emailed to me the system booked me for November 26th. When I called to cancel or change it they would not allow the cancelation or the change and had already charged me for the service
Thanks for bringing this to our attention, Norman. We're sorry you experienced some issues with your reservation. When mistakes happen as a result of technology or human error, we will do our best to provide a favorable resolution. I will share your information with our team so we can look into this further. Thanks for your patience. If you’d like more help with your reservation, you may contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
Easy. Site was easily navigated.
Response was immediate. Thank you
You're welcome! Thank you for taking the time to leave us a review, Curtis. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Took day off work both husband and I drove up to York Maine to stay for our one night off this year. Finally got to our destination stones throw hotel and were told we were overbooked by you! So now no where to stay no help with finding a place to stay. They told us they cancelled our booking and were trying to contact us. I asked how as no phone call not email sent. Do you think if you cancelled us because of your overbooking mistake you would just automatically send out a refund? Well no you did not. The hotel has an email from you stating your mistake you took my money now you want to refund me 15.99? Are you serious? I spent over 371.00 and you want to refund 15.99? I want my credit card refunded immediately for the full amount for your overbooking us and inconvenience.
Betsy, we're sorry to read what happened when you arrived at the hotel. Thank you for bringing the situation to our attention. When mistakes happen as a result of technology, human or consumer error, we will do our best to provide a favorable resolution. I will share your experience with our customer service manager. Please feel free to reach out to customer support at support@nitecrawler.com if you need anything.
--Rachael, Review Manager
I went to make a reservation at an Inn I've reserved many times before. I certainly don't need any help. I went to what LOOKED like their website, but it was a mimic. I booked a room, and suddenly I have a charge from "Nitecrawler," which I'd never heard of, for performing a "service" that I didn't want and didn't need. Then I had to cancel and rebook because I'm a platinum customer at the Inn, but couldn't get my discount if I didn't book directly. I answered Nitecrawler's survey before & told them what I thought of them & offered to talk to someone on the phone. No surprise... no call.
Kimberly, we apologize for any confusion between us and the hotel. Nitecrawler is an online travel agency, and we book reservations at over 200,000 hotels worldwide. Thank you for your feedback. We truly appreciate it and would be happy to answer any of your questions you have about our company. I will follow up with you.
--Rachael, Review Manager
Very easy simple process easy and fast! No long waits on the phone
Thank you for taking the time to leave us a review, Maddie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Very easy. We wanted a hotel in a quiet area close to the event we are attending on Saturday morning.
Thank you for choosing to book with us, William. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy seems to be simple. Which makes life a little easy for once. So far seems simple
Thank you for taking the time to leave a review, Richard. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Nitecrawler, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Good service, good customer relations exchange. Very helpful!
Thank you for taking the time to share your review with us, Janice. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Very fast and easy for me. Not very good with technology. Did my best with make my reservations a!though I preferred to call a person.
Thank you for taking the time to leave us a review, Arabelle. We are happy to know you had a positive experience with our online booking system. We have live agents available 24/7! Please feel free to contact us at (877) 324-0202. We look forward to your next booking with us!
Was not prepared for the excessive taxes
And service fees for booking a hotel room.
Will never use the service again.
Thank you for your review and feedback, Bill. We apologize for any confusion between us and the hotel where you are booking. Nitecrawler is a new online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We appreciate your feedback regarding taxes and fees. They are included with the rate and can be a higher cost when you check-out. If you’d like more help with your reservation, you may contact our escalations team at support@nitecrawler.com.
It was very easy to book and get confirmation. Looking forward to our stay
Thank you for taking the time to leave us a review, Melinda! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
Quick, easy and straight forward. And at a good price! I am looking forward to the actual experience!
Thank you for taking the time to share your feedback regarding the booking process, Nathan. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
It was so easy to use. It guided me directly through the steps I needed to take to book my room.
Thank you for taking the time to leave us a review, Katheryn. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
No problems. Everything went smoothly. I would use them again if I was booking a room.
Thank you for taking the time to leave us a review, Sharon! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I person at the resort was great. Not a five star resort. Maybe better in the winter. Price was right.
Thank you for taking the time to leave us a review, Julia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Simplest on the internet and decided to give them a try, very easy
Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I resently booked a reservation aparently with Nitecrawler. I remember asking the representative if I was speaking with the hotel directly and he indicated I was. I was given a quote for a hotel that was way high and I ended up canceling the reservation. That is when I noticed that there was a booking charge on my card.
The last time I booked with nitecrawler I was not given the handicapped room that I needed. I spoke with a rep and he said they would get back to me with a refund. They never did. When I tried to call the help number it woukd never work. I AM DONE WITH NITECRAWLER.
We apologize for your experience, Alice. Our goal is to provide our customers with the best possible travel booking experience. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Eliza. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!