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Nitecrawler Reviews Summary
Nitecrawler has a rating of 3.6 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases.
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Ashlin was the agent who booked my room at Riverplace Inn and Suites. We've stayed here multiple times so I know i only want a ground floor room near the office, not in the back building. I kept telling him this and he assured that i would have the room want. When we arrived at the hotel, they didn't have a ground floor near the office. The only room they have available is in the back building. So I had to find somewhere else to stay and pay out of my pocket because it takes 3-10 days to refund my money back into my bank account
I will never use this travel agent wrong date was booked. Nitecrawler would not change a date to correct date! Petty thieves! Never never use them again! Damn crooks!
Thank you for bringing this to our attention, Vicky. We’re genuinely sorry your experience wasn’t up to par – we understand how frustrating that must’ve been. I’ll pass this along to our escalations team so they can take a closer look. If you need immediate help with your reservation, our support team is available anytime at support@nitecrawler.com.
-Rachael, Review Manager
We booked rooms. Was only given permission to use the card to hold the rooms only. The other rooms were going to be paid for by others that were getting the room. Now we have a charge of over a thousand dollars non refundable and we have no rooms anywhere! They won't even tell me where the town is or hotel in montana! Had I known the hotel was a 3rd party called "nitecrawler". I don't expect a call back especially when the scammer can't even speak English!
We apologize for your experience with us. Thanks for bringing this to our attention. Nitecrawler is a new booking platform, so we appreciate your feedback as we work to improve our booking experience. I have sent you a message for your reservation information so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@nitecrawler.com.
--Rachael, Review Manager
From the business
Finding a great hotel is fast and simple with Nitecrawler. With every search, we compile results from thousands of recommended hotel providers to provide the best value, with the opportunity to save even more with member-only pricing. At any stage of the booking process, live agents are available to offer 24/7 support. Whether you need a last-minute stay or a hotel for a dream vacation, you can find what you want on Nitecrawler.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tammy, thank you for bringing this to our attention. We’re genuinely sorry your experience wasn’t up to par – we understand how frustrating that must’ve been. I’ll pass this along to our support team so they can take a closer look. If you need immediate help with your reservation, our support team is available anytime at support@nitecrawler.com.
-Rachael, Review Manager