• Nike

Nike

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Overview

Nike has a rating of 2.0 stars from 468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 739th among Shoes sites.

  • Service
    176
  • Value
    172
  • Shipping
    166
  • Returns
    150
  • Quality
    157
Positive reviews (last 12 months): 20%
Positive
17
Neutral
2
Negative
66
146
See all photos

What reviewers want you to know

Positive highlights

  • I am always very happy to put on my Nike shoes and sweaters!

Critical highlights

  • Worst brand and customer service I've ever ver dealt with!
  • 2) What I don't like about the Nike store or the Nike online store is that you NEVER get any coupons.
How would you rate Nike?
Top Positive Review

“My Love for Nike Sneakers”

Cynthia S.
5/17/23

I absolutely love the Nike Women's WMNS Air Max 270 AH6789 100 in White/Black! These shoes are incredibly comfortable and provide excellent support for my runs. The cushioning is top-notch, making each stride feel smooth and effortless. I also appreciate the stylish design that perfectly matches my sporty look. Overall, these shoes have become my go-to option for running, and I highly recommend them to anyone seeking comfort and style in their athletic footwear.

Top Critical Review

“Nike shotty workmanship and no warranty.”

Ronald M.
3/5/24

I spent over $100 on this Tiger Woods Nike golf shirt and I'm wearing it one day and it starts falling apart. They put a seam in the back and then used a black piece of adhesive tape to connect the two back panels as well as the collar and the shirt literally fell apart. Nike will do nothing about it. It's the last Nike product I will ever buy. I have bought $10 shirts that have lasted longer than this $100 + shirt.

Reviews (468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (82) nike shoes (22) nike store (16)
Thumbnail of user angelad1938
3 reviews
0 helpful votes
February 8th, 2024

I'm being fair when scoring Nike a 3 out of 5, I used to love their gear, but now it seems that the quality just isn't there. Quality definitely gone downhill and for that reason, my rating shows that. I would have loved to give ya a 5 out 5. Sorry x.

Tip for consumers:
sort it out nike, you used to be quality, built to last, now your trainers break within a matter of months.

Products used:
Trainers

Service
Value
Shipping
Quality
Thumbnail of user jasminepobe6
2 reviews
1 helpful vote
December 5th, 2023

Bad website, so clunky tbh.Too many clicks before support and hard to get items as always out of stock

Service
Value
Shipping
Returns
Quality
Thumbnail of user iulianv1
3 reviews
0 helpful votes
March 6th, 2022

Sometimes they have good goods sometimes not for example the last purchase of air jordan was a catastrophe after two outings in the city the sole of the left one came off so i lost 130 euros for nothing

Products used:
Air Jordan

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamarar238
11 reviews
1 helpful vote
December 13th, 2022

I access the website, after choosing my items and try to check out, I wasn't able to finish it; because they don't accept Credit Cards from US Territories (Puerto Rico), neither offer shipping to the island. I noticed I was at the US Website, so change the Region to PR; but there is no options to buy online from there. So I had to send the money to a friend, for her to place the order, receive the items; and finally send them to me. Other than that, easy search; great deals, great qualities and reasonable shipping time.

Tip for consumers:
Great choice if you’re in the US; other than that, you need to have someone there to help you pay and receive the order. They can expand their boundaries in order to improve their sales!

Products used:
They’re Christmas Gifts!

Service
Value
Shipping
Quality
Thumbnail of user rodc166
1 review
0 helpful votes
June 14th, 2022
Verified purchase

I bought some black AF1s for a uniform and the truth is that I expected a lot from them because of the price and because they are one of the best selling and best rated models, but I think they are too expensive for what they really are. The quality is not the best of all, they are not that comfortable and they are heavy.

Products used:
Sneackers

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurah2759
1 review
0 helpful votes
December 30th, 2022

1) Nike has good looking quality stuff. So you get what you pay for.
2) What I don't like about the Nike store or the Nike online store is that you NEVER get any coupons. You can spend a good $500, ($70 on an hoodie alone) and you get nothing in return to make you want to keep coming back and buying their stuff. Not going to keep buying from here if they don't start thinking more about the dedicated customers. It's getting expensive. Wish it was like Kohl's of $#*!s Sporting Goods where you buy stuff, then get rewards/coupons on your next order. Wish they started making it worth your while to continue shopping more.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lillyg3
48 reviews
187 helpful votes
September 16th, 2022

I live the styling at Nike, and the quality is good but the prices the last 19 years have felt abusive. I find the sneakers are not as comfortable. Almost always hot, too narrow, and so so heavy. Ples bring back the feel of your shoes in the 90's. The majority of their sneakers I can no longer wear all day as they weigh so much. I don't want to carry around 20 pounds of decorative rubber on a trip or on my feet during a run. So some variety in the line and maybe some retro tennis sneakers with a 70's or 80's look would be welcome.

If you go on Ebay & Etsy their vintage sneakers sell for more than their new ones and they are always snapped up quickly, so I can't be the only person wishing for a nice 208 pair of Nicke Airs with a thin flat sole some width in the middle and made of a airy light nylon. A pair of those of those come up on Ebay and it's a battle. So which they would re release some of the old lighter style that sit in a suitcase and were so light to pack and wear.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ramond75
3 reviews
1 helpful vote
May 6th, 2021

Ive been a nike member for sometime now never won any drawings 49 drawings entered. Never got exclusive access until today i receive a email stating i have exclusive access 5/6 12:00pm. I called nike at 11:57 am ask them what to do i was told not to worry just be on app at 12 pm they had a pair reserved for member only exclusive access. I enter all my information before 12:01 then it says my name is put into drawing. I contacted nike customer service spoken with 9 different people no one help me. They did me very shady on this release stay away people they are all for resellers and bots

Tip for consumers:
Just stay away to save your time energy and headaches

Thumbnail of user odellh17
2 reviews
0 helpful votes
June 30th, 2018

I only give some stars because my purchase finally arrived. It took ages! I d rather go to a physical store

Thumbnail of user brandons53
30 reviews
53 helpful votes
June 1st, 2021

They only accept good reviews on nike.com they don't accept bad reviews if their shoes are uncomfortable or if their shoes are not true to size. They only accept good reviews on their website. Otherwise customer service is okay and returns are easy just don't like the fact they don't accept all reviews.

Tip for consumers:
I'd still use it.

Products used:
I'd still use it but I just don't like the fact they only use good reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinak107
1 review
0 helpful votes
September 17th, 2020

I have bought several things from nike because when you want to buy legit name brands why not deal directly with the source right? Well the last pair of shoes I bought from them were clearly used. The white soles were covered in dirt, light dirt but still and they had some type of sticky substance all over them like jelly. I contacted them and they told me to get a refund I have to send the shoes back to them and i have to pay for shipping them back to them. Really? Then I bought a jordan hoodie, sweatpants and hat and it took over 2 months to receive the hat and was ignored and hung up on by customer service but until recently I always had good experiences with them which is why i give 3 stars.

Thumbnail of user chrisb863
2 reviews
2 helpful votes
September 5th, 2018

That's right another comsumer to help our flag and share that I will never buy another pair of your product no matter what form it comes in, as well as I will no longer support the NFL and the players. Your a discrace to our values as Americans and a discrace to your own face. Good bye

Thumbnail of user lucaw13
3 reviews
9 helpful votes
November 20th, 2019

I bought a pair of shoes. Quality is ok. Size is fit for me, but the service is very bad.
I do not buy again

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