business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Nike, Inc., founded in 1964 by Bill Bowerman and Phil Knight as Blue Ribbon Sports, is a leading global athletic brand headquartered in Beaverton, Oregon. Renowned for its innovative footwear, apparel, and equipment, Nike operates worldwide, emphasizing performance and sustainability while maintaining a strong presence through subsidiaries like Converse and Jordan Brand.


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Founded in 1972
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Year Founded: 1972
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
180
value
173
shipping
169
returns
152
quality
160
New Jersey
5 reviews
0 helpful votes
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Excellent
November 8, 2021

This business is just the best they're fast and their products are great usable and always on track.

Date of experience: November 7, 2021
Texas
1 review
0 helpful votes
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KAPPERNICK
September 4, 2018

Never again will me or my family buy ANYTHING from Nike again! I love my country! I support the people who love this country and who have fought for and died for this country!

Date of experience: September 4, 2018
GB
1 review
0 helpful votes
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Return
October 25, 2022

Return. I have try the chat room 7 times my order number c*******371 second order c*******444 *******@outlook.com Paul Robinson I returned with the return labels I got with the 2

Date of experience: October 25, 2022
Croatia
2 reviews
0 helpful votes
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Nike sportswear - women's 1/4 zip fleece is not only attarctive in tyerms of design but also very comfortable to ride a bike and do jogging. I love this site.

Date of experience: May 28, 2021
New Jersey
1 review
0 helpful votes
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Late Shipping
July 20, 2022

Poor shipping service was suppose to receive my order July 20 but know they are saying 28 worst don't buy from Nike store by from other retailers

Date of experience: July 20, 2022
Alabama
1 review
0 helpful votes
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Poor quality
October 5, 2023

Ordered 9/28/23 and received 10/3/23 nike air more uptempo in a 10c, 1st day wearing them was 10/5/23 and the treading is coming apart.

Date of experience: October 5, 2023
Greece
1 review
2 helpful votes
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Attention
August 1, 2022

Attention - incorrect availability of products on the site. They freeze your money and it takes too many days until they become available again

Date of experience: August 1, 2022
South Africa
2 reviews
0 helpful votes
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Best brand
October 10, 2022

I have been enjoying nike products for more than 10 years and I can say its the best footwear brand of them all

Date of experience: October 10, 2022
GB
3 reviews
7 helpful votes
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Once my soccer shoes was not up to mark and they replaced with a new one. This is something not every brand does.

Date of experience: July 19, 2018
Colorado
4 reviews
0 helpful votes
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Very good shopping experience! Fast delivery and good products! Their pricing is not cheap but there often offers you can take advantage of.

Date of experience: March 19, 2021
France
10 reviews
0 helpful votes
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Ideal shoes
April 11, 2022

Always buy sneakers of your brand! Surely satisfied with service. Also in favor of quality. The best shoes ever! Definitely recommend Nike.

Date of experience: April 11, 2022
Belgium
1 review
0 helpful votes
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Valuable brand
January 26, 2022

One word - outstanding! Yes, the clothes offered are outstanding. It seems to me that this brand really works for its quality.

Date of experience: January 25, 2022
GB
2 reviews
0 helpful votes
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Ok service
June 30, 2018

I only give some stars because my purchase finally arrived. It took ages! I d rather go to a physical store

Date of experience: June 28, 2018
North Carolina
2 reviews
0 helpful votes
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We Standing together
November 3, 2022

Hey y'all can cut the bull$#*! with Kyrie you want want to where the Sneaks or what
$#*! around I have some Yeezy classics in game. Our people are going to stop supporting if y'all can't cut the bull$#*! leave Kyrie alone #KyrieMatters #YeMatters We stand with our people

Date of experience: November 3, 2022
Connecticut
1 review
0 helpful votes
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Customer Service
November 8, 2018

I tried purchasing an item online it gave me an error code I tried three payment methods and got a error code on all three. I the called Nike they tried to place the order themselves and couldn't said it was my bank, called my bank and said they didn't see the charge going through at all so it wasn't my bank. This was oct 24, they said they would transfer the issue to a product specialist to help me. I called back the 26th to find out there was no progress and told me they made my problem urgent. They emailed me with questions regarding my payment and information the 26th. I emailed them back asap and never got a response. I called Nov 5th and at this time the item I wanted for a birthday present was now out of stock and the lady on the phone told me to find a different item and when I asked to talk to her supervisor she didn't let me. She told me I should hear back from the specialist team within an hour. Two hours passed and haven't received an email so I called back and finally got a supervisor, who told me the issue should have been resolved and to try to purchase the item. The problem was not fixed, to this day I never heard back from the product specialist team, never got my product I needed to order and they could care less, they told me to go find another shoe and purchase it somewhere else. You would think NIKE would know why there was an error code and fix it ASAP. I will never buy another one of Nike items again for this reason.

Date of experience: November 8, 2018
Sweden
2 reviews
0 helpful votes
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Good sneakers
September 17, 2021

I bought a pair of sneakers. They look nice, designed attractively, and the quality is good, well I think so.

Date of experience: September 16, 2021
Michigan
2 reviews
3 helpful votes
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Great Collection
March 5, 2021

There are really some cool collection available for every age with good offers. Please check their site for more information.

Date of experience: March 5, 2021
Canada
0 reviews
2 helpful votes
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You guys need to stop putting bad reviews on Nike. I just purchased a Nike oversized female sweater for 105$ total with taxs and shipping for my girlfriend. IT CAME IN ON TIME and perfect. I was able to track my package thru FedEx I ordered it on the 15th of June and it came in the morning on June 23rd. Awesome site never lets me down, atleast I know I can always rely on Nike

Date of experience: June 24, 2022
Massachusetts
1 review
0 helpful votes
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This business is to help people have in the most comfortable and best looking clothing as possible. There are good summer and holiday sales as well.

Date of experience: July 10, 2021
GB
1 review
5 helpful votes
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I orderd a pair of jordans but i didnt get a confirmation email! Then i tried to go back on the website but it isnt there anymore... i dont know what to do!

Date of experience: June 28, 2014