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California
2 reviews
14 helpful votes
Follow Clemson L.
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Their games are outstanding, however, their customer service is just plain horrible. I've had several tickets open and for over 6+ months, have not been answered. Most answers are automated. (This is an automatically generated response from Nexon America...)

Date of experience: November 22, 2011
Pennsylvania
7 reviews
15 helpful votes
Follow Manathayria D.
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Gave up on this company and it's games for the moment. Some of them were pretty decent and I enjoyed the games, however I've found that with their games there's a lot to be desired as far as the hard cash grab they make for everything. Really irritated me and caused me to move away from this company & the games I enjoyed. Though I may try them again I'll be careful about anything purchased from them.

Date of experience: February 20, 2019
Canada
21 reviews
97 helpful votes
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I like nexon for there Games like combat arms. But I hate the whole nexon cash garbage. Like the other guy said they have terrible customer service, I recommend to the person with the problem you sue them if they can't fix a very minor issue, I had the same problem and eventually I got the $5 item I bought, they really have to loosen up, because its just a code they send to the account, and costs them nothing at all. So bottom line, Games are fun and addictive, but there in game shops are garbage don't buy nexon cash just play the game free no matter how tempting the items are... because it isn't worth the trouble like the other guy faced

Date of experience: March 25, 2010
Ohio
1 review
3 helpful votes
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Nexon co. Is a scam
August 9, 2017

Nexon shut down a game that thousands of ppl spent real money on because they did not do anything about the cheaters and hacks in the game. Their customer service is horrible. I wouldn't play any games of theirs and definitely don't spend any real money as they will screw you

Date of experience: August 9, 2017
New Jersey
6 reviews
14 helpful votes
Follow Kimi N.
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I've played maple story, dragon nest and vindictus. I'm not keen on trying any other games in the future from them. They're like every publisher I've seen, just greedy and not really caring about the customers. Many of my tickets left unhelped.
For vindictus, they tell me they can't recreate items when I've lost my item. But then... all gms have +15 armor and fully scrolled gear. They obviously didn't *make* that themselves like every normal player would.
I've dropped over 3k USD (rough estimate) in the past year of playing vindictus to a bunch of mongrels that don't give a crap about me. I really wish I could play in Korea's server instead of NA's BS version of a game.

Date of experience: November 2, 2016
Germany
1 review
0 helpful votes
Follow Chris B.
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Nexon is a biatch
September 7, 2023

Because of them being greedy twats they ddos the hell out of a good publisher like ironmace and I ( and many others) can't play dark and darker! Thanks for nothing u morons. Would give 0 stars but that's sadly not possible. Worst of luck for you, you selfish b.tards.

Date of experience: September 7, 2023
Ohio
1 review
1 helpful vote
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Just My Luck, Right!?
September 1, 2020

I had NEVER heard of this Company before, well until yesterday (09/01/2020) morning when 7 unauthorised transactions were made to my debit card within 10:07am-10:17am.
4 were for $107.25,3 were for $53.63 totaling $589.89!
Those transactions were not authorized, I was hoping it was some type of error. But the transactions went from 'Pending' to 'Cash Purchases' by 11pm.
Nexon doesn't have any customer service options at all, I've tried anything & everything possible to reach someone ALL DAY.
Every email address & phone number I could find.
Not a single answer, Nothing!
$589.89 may not be much to them but chump change but to me & mine that $589.89 is what keeps a roof over our heads!
Wouldn't give any stars but unfortunately I have to..

Date of experience: September 1, 2020
South Carolina
1 review
0 helpful votes
Follow D D.
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Just another rich company making $#*!ty games and $#*!ing over good devs for their own corporate greed. Not a single one of their products is worth checking out. $#*! Nexon!

Date of experience: March 24, 2023
Australia
1 review
1 helpful vote
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Useless customer service
November 2, 2021

Nexon have a couple of great games, which over the years I have spent a lot of time AND money on - all of which has now gone down the drain as my account was permanently banned for using 3rd party programs to cheat - - which is absolutely not true!

When I replied requesting that they investigate further and give me further information, they just kept ignoring what I said and repeated the same messages over and over.

This ban happened during a period of time where I had stopped playing for at least a couple of years - so I suspect that during that time Nexons database may have been breached and my account comprimised. Nexon did not provide any evidence, nor even much of a description of my 'violation' of their terms of service and ignored any requests for an investigation.

I have also read multiple other posts of people who have had the same thing happen to them - long time loyal players losing their accounts due to unfair banning - caused by whatever crappy detection software Nexon uses.

Date of experience: November 2, 2021
Washington
1 review
0 helpful votes
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$#*! company
March 25, 2023

They think they can copyright a genre and produce nothing but micro transaction scams under the guise of "video games"

Date of experience: March 25, 2023
Kuwait
1 review
2 helpful votes
Follow Rika T.
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Too greedy! Not helping people when needed help customer support is broken no gm, no one is in there to help the community.

Date of experience: December 3, 2016
Illinois
2 reviews
3 helpful votes
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Nexon is trash
March 26, 2023

Trash company, trash games, trash executives at the company with their trash ideas and motives. Greedy and bad company that makes bad games.

Date of experience: March 26, 2023
Pennsylvania
1 review
5 helpful votes
Follow Leonard B.
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Ive been scammed hard on that site out of $55.00 dollars. I really hate that site alot and i just wish it would shut down. Gets on my nerves man.

Date of experience: July 20, 2011
Denmark
1 review
0 helpful votes
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As soon as they found out ironmace made a game witch 2milion played. They made a DMCA claim on stupid suff

Date of experience: April 19, 2023
New York
2 reviews
12 helpful votes
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NEXON DOES NOT STAND BY THERE WORDS! - WELL I STARTED from 8/28 2008 to 9/11 08 i told nexon that i had a problem retriving my items on the game it seems like when i go in the mall and clik my items i disconncet. So i told them about this issue. They wirte me back saying where is the problem give us deatils and i did. But its been 2 months and they still say teh same thing now when i try to wirte them they block me. I told them that i felt you took my money and didnt even try to help me. When i ask well can't u guys just add more time on my items so at least when i get back ill be able to retirve them later and they never answerd me. So i went to an organization they made up an account to wirte them in reference to the case they told them if u want to take legal action just give us the name of your lawyer and will process it. And they told them not to come on anymore claiming they can not assit someone on another account when they had put my information on there. For my account. Becasue i coudnt get thorugh they won't hear my complaint anymore. So i don't know what else to do i been on this game for a long while and i spent alot of money on this game but they treat me like crap becuse they say one thing and do something else. All i want is to be able to retrive my items thats all and they rather take legal action then to fix a small problem. So if u know anyone that can help me resolve this issue i be very happy nexon does not stand my there words.

Date of experience: October 7, 2008

Overview

Nexon is recognized for its engaging and enjoyable gaming experiences, with several titles garnering positive feedback for their quality and entertainment value. However, a significant number of customers express frustration with the company's customer service, citing long response times, lack of support, and unresolved issues. Complaints often highlight a perceived focus on monetization through microtransactions, leading to dissatisfaction among players who feel exploited. Overall, while Nexon has a loyal player base appreciating its games, the prevailing sentiment reveals a critical need for improvement in customer support and transparency regarding transactions and account management.

This summary is generated by AI, based on text from customer reviews

service
9
value
8
shipping
6
returns
6
quality
8