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Pennsylvania
1 review
0 helpful votes
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For the last year I've been contacting Netflix to stop double charging me they say they are handling it but they don't. They don't even want to give you your money back for double charging you. Netflix is a scam DON'T subscribe..

Date of experience: August 9, 2023
New Zealand
1 review
0 helpful votes
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I love Netflix!
December 15, 2021

This is one of the best streaming services there is! They have a huuge selection of shows and movies and their originals rock!
I cant wait to see what Netflix has next to offer from their original shows!

Date of experience: December 14, 2021
Arizona
1 review
4 helpful votes
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Now its utter rubbish, this new rating system means I have to spend alot of time on other websites to find the good shows and or movies. I should not have to use other web sites to find the good content. Useless to complain about it though, they wont change it, thinking about just getting rid of it since I have hulu and prime. Sad...

Date of experience: July 25, 2017
Michigan
1 review
0 helpful votes
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Connection
July 15, 2023

I don't believe it should b 16 a month for ur service it's poor connection quality. I an others if having movie issues an or connection should have to pay 15 to 16 dollars a month for poor service. Disappointed netflix.

Date of experience: July 15, 2023
Louisiana
1 review
0 helpful votes
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Pee wee's big holiday
March 23, 2016

It's such a great movie,. It brings back lots of great memories from back in the old days. I know that if you give this movie a try all the whole family would love it and would want to watch it again and again.

Date of experience: March 23, 2016
India
2 reviews
0 helpful votes
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Best Service
July 19, 2021

I recently had got stuck on my payment update, my payment was done but I was not able to subscribe to Netflix i. E I was not able to watch movies etc. but as I got contacted with Netflix support they instantly helped me and solved my issue within a day. Thanks to Netflix and keep bringing up new thrilling Movies.

Date of experience: July 19, 2021
Illinois
1 review
0 helpful votes
Follow Jay H.
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In my free time I like to go and watch new and interesting shows and movies. I enjoy doing this on my favorite app, Netflix. Sometimes it is very hard to find good movies/shows on Netflix because a lot of them are old and irrelevant, or the movies that you do want to watch aren't on Netflix. For example, Netflix has a lot of Disney movies and Pixar movies but where are the classic movies that we grew up on? Where are "The Lion King" "Toy Story" "Finding Nemo"? Don't get me wrong, Netflix has some good movies but there should be more variety. When there are new movies that come out on DVD Netflix should be able to put them on there for us to watch as well. I think doing this it would make a lot of customers very happy and Netflix will even gain more customers.

Date of experience: December 10, 2015
Texas
1 review
0 helpful votes
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Joined Netflix recently hoping to find things to watch to get away from the yukky things offered on TV. I have searched for several movies that I missed in the last few years and they are not on Netflix. I want to watch Netflix on my TV and it is just too difficult to search--even to find the search screen--and the content is disappointing. I am not really interested in watching Netflix on my computer at my desk! At the same time I started accessing content available through my Prime membership and I like it. I'll keep trying with Netflix for a couple of months before I decide to keep it.

Date of experience: May 7, 2018
Tennessee
38 reviews
75 helpful votes
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Breath of fresh air
January 30, 2017

Love Netflix. When everything on TV is reruns, reruns, reruns, it is so refreshing to go to Netflix to watch something you haven't yet seen. It's reasonably priced and has a great variety of things to watch. My family loves it and uses it a lot.

Date of experience: January 30, 2017
California
13 reviews
23 helpful votes
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Netflix makes it hard for me to find shows that interest me. The search function gives me things that are not of interest to me. They also make it very hard to find the list of things I'm watching, so I can go to the next episode. I have to scroll through all kinds of things that they recommend to get to my list of "keep watching".

Date of experience: August 11, 2020
Australia
1 review
1 helpful vote
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The incorrect smurfs
October 5, 2020

So i was going through Netflix and came across smurfs -the lost village. This movie is terrible and is nothing compared to the original smurfs movie where they escape gargamel in real life. I am writing this review in regards to me thoroughly enjoying the smurf movie however being unable to access it on Netflix. It is atrocious that they have hand picked the incorrect movie out of the smurf collection. As you can see, they offer the 1981 version which is pleasant but not the one where they go to New York. Thank you for your time.

Date of experience: October 5, 2020
TW
2 reviews
1 helpful vote
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I tried the account and is quite nice. The price is a lot better than cable and the variety is quite nice. You must have a good internet connection for the video quality to be good too though. The tv series are quite good and entertaining.

Date of experience: June 28, 2016
Australia
2 reviews
0 helpful votes
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I am using Samsung TV and so far I didn't had any problems with Netflix app. I can open any type of movie or tv show in second so honestly. But we need more quality content on Netflix, some TV shows are just too bad, acting poor, sometimes it seems that Netflix is just adding bunch of staff, not paying attention to quallity.

Date of experience: August 16, 2022
Washington
1 review
0 helpful votes
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Mostly good.
June 26, 2023

I really enjoy Netflix and have for years. I mostly don't have too many complaints but my biggest peeve is that you guys keep starting and cancelling shows. I have a list of like 8 of my favorite shows that you guys cut off after 1 or 2 seasons and that's extremely irritating. It's not all about how many views you get, if you start something you should finish it. You guys have a mile long list of cancelled shows and that's not great for marketing. I know quite a few people who have cancelled Netflix all together due to this so just fyi.

Date of experience: June 26, 2023
Washington
1 review
1 helpful vote
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Netflix charged my credit card twice a month for six months. When I called the customer service number to correct the billing issue they told me my card had been hacked. How ever they would not close the fraudulent account nor would they stop charging my credit card, I had to cancel my account and cancel my credit card and have my credit card company dispute the charges to get netflix to stop stealing my money. Terrible crooked company.

Date of experience: July 23, 2018
Canada
2 reviews
3 helpful votes
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I like the site, use it daily, however. Learning about the newer flix being removed from the site is disgusting. Disturbing, and unreal. I get the site profits, but having to take the idea and run with it? Desperate. Too desperate it's nearly pathetic. Leave the shows on Netflix. It's better that way.

Date of experience: March 18, 2016
Honduras
4 reviews
0 helpful votes
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Best Movie App
November 3, 2016

Netflix is actually the best movie app, they have the best top picks of movies choices and t. V series i enjoy using Netflix allot, when am on a trip on the back seat i put on some Netflix and watch a great movie, or my favorite t. V show,, they have plenty of categories to choose from Thrilers, comedy, or Action what ever you decied, with only paying 8 dollars Monthly nothing cant go wrong, neither you would get offered a better deal anywhere else, dont even think about HuluPlus they cant relate

Date of experience: November 2, 2016
Alabama
26 reviews
90 helpful votes
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Review for DVD service
September 8, 2015

The concept behind Netflix dvd service is solid. Instead of renting 1 dvd/bluray disc for $1.50, you rent as many as you can watch for about $15.00 (with bluray) but the price is dependent on what service you select. The problem with this is not the discs themselves, but the way they arrive. It was not uncommon for me to wait 4 days for a disc to arrive and 3 days for the disc to be returned. With approximately 1 week between the time the dvd was sent and the time Netflix got the dvd back, i was averaging about 4-5 discs per month. For the price, i would rather buy the disc outright for the retail price and be able to keep it than pay about $3.00 for what is usually a one time viewing.

In summary, if the price was cheaper and with a more prompt delivery time i would recommend it. But as it sits i cannot. Do yourself a favor and just buy the movies on an e-retail site used. Then you can at least keep the disc

Date of experience: September 8, 2015
Texas
1 review
0 helpful votes
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It's just okay
July 26, 2017

The service is just okay, not great, not awful. But please, please, please stop with the "are you still there" if I haven't turned it off, I'm still here, please stop making me move from a very comfortable position to find a remote. And serious what business of yourse if I'm still here or not.

Date of experience: July 26, 2017
Canada
4 reviews
3 helpful votes
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Movies/tv
December 16, 2015

Easy to use, great for the price point. However, movies and tv shows are all older but that is their selling point. Very very affordable monthly rate. They also send you suggestions for movies/tv shows due to what you have been watching previously. They pay attention to your trends. You are also able to access it through ipads, iphones. You can watch it at any location as long as you sign in and can save the spot that you were at previously.

Date of experience: December 16, 2015

Overview

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
+46