Nespresso

My first Citiz Nespresso machine blew up electrical fault would trigger our safety switch. Raplacement Machine starting leaking after 4 months and they wouldn't replace it said it was a cockroach infection and major repair warranty didn't not cover. No customer service, no complaints email. Don't by from this company. I do not have a cockroach problem however how could a machine do made so badly that a cockroach could get in and destroy it to not being able to repair $400 wasted.

Placed an order for coffee but was not fulfilled for another four days and did not ship for another week
Why charge hundreds of dollars and horrible service
Called them refused to acknowledge that their guarantee was 3-5 business days and did not credit or refund

With what Nespresso charges for their coffee pods we should be able to expect better service and Google just protects them and posts only the more positive reviews and make it difficult to write a review on a major company! Their delivery service "Deliver-It" is the worst, their chat and delivery tracking service is really bad. I sent what was supposed to be a "live chat message" 5 ½ hours ago and have never received a response. I was trying to get accurate and up to date tracking information on a Nespresso package and all I got in response was crickets… really bad service! If Nespresso continues to use Deliver-It for their shipments I will stop buying from Nespresso too!

Ordered coffee on 17/08/2021 and was told for weeks that the coffee had been dispatched. Spoke to the courier company and they had never picked up my order. Tried for week to get a refund and ended up taking the matter to Fair Trading. Nespresso advised them I would get a refund on 16/09/2021 and it would take 10 business days. Of course no refund. Took the matter to NCAT and hearing was yesterday. No one from Nespresso turned up so NCAT ordered immediate payment. Not expecting to get refund.

Terrible, terrible customer service.
Made 2 orders 4 days apart. Earlier one never came. Every time I phoned they blamed Auspost, then eventually someone told me that the first order was never sent out! They organised a replacement order express post but now that hasn't arrived!
I think this order is cursed!
They had the nerve to accuse me of lying about receiving the earlier order because they had a photo of the later order having been delivered from Auspost. That really got my back up! I was trying to be nice but passive aggressive accusations from their customer service staff are surely not the way to go?
I am beyond mad now. I just want my money back but they won't give it until I receive an order that was never sent. Arghhhhhhh! I will never use my bloody stupid Nespresso machine again. A total, total waste of money, terrible, terrible customer service and an awful Nespresso Experience. I have now been waiting on live chat for a reply for over 30 mins.
This is beyond a joke!

My milk frothed broke after maybe 2 months and all they sent was a label to ship back no receipts then I had to call multiple times to find out what's going on they just left me hanging for a month. I thought I was gonna be out 179$ for the frothed because I didn't know what was going on. I still have no frother.

Terrible support, received a defective Gran Lattisima and coffee & frother never worked properly. I tried settings thinking this would fix the problem and to my disappointment it didn't. Called the company to replace and I have to send in for repair! No coffee for minimum 3 weeks! This is my last machine, been a member for +10 years but they are forcing me to go old school Espresso machine..

I placed an order and was told it would arrive in 1-2 days. It didn't arrive. I called customer service multiple times and was given multiple different dates of delivery. It is now 12 days later and I still have not received my order! The customer service call center is manned by the WORST representatives in the industry! I'm reporting fraud and disputing the charge!

Poor customer service. My machine broke a little after a year. Customer service said the machine is out of warranty and won't replace it even though we spend $200 every time we order every couple months. Switching to something different and wouldn't recommend.

I've had my Vertuo since 2019. It recently started leaking coffee from the bottom. Also, I ordered a descaling product. It never got to me. Then when I asked for a refund, they said there was a delay in processing it and now they are processing it again. Now I have to wait an additional 7 days. Nespresso used to be very good, but I am moving on from their overpriced product.

Coffee machine came (vertuo) with a warranty of 2 years and within the first year and a half the machine stopped working. Had to pay to send it back just for them to "fix" and resend the item in even worse condition. Now it does not work at all and they refuse to replace/refund. Customer service, especially the manager are just awful and stingy refusing to be empathetic or helpful. Worse investment ever go somewhere else for your coffee!

I ordered by mistake and paid and thereafter realized I had to make a change. No why to cancel the order and so I called their customer representative and she said she requested that my order be cancelled. Well that was not reflected on my order history and again called them. Yes, they said it was cancelled but again not reflected on my order history. So disputed their charge and now I learned my lesson no more orders on line.

If you speak English & call the call center, prepare for frustration & a lot of repeating. Call center need lessons in customer service or they just don't care if you buy or not. App is full of misinformation.

Having only had my VertuoPlus for 6 months I now find that it no longer works. It shakes violently and makes a horrendous noise when making coffee before giving a solid red light.

I have had it collected once already and all that the authorised repair centre "Staffords" did was clean it and test for electrical safety. It was returned several days after being collected and on the first use had exactly the same problem. I now have arranged for a second collection for repair which hopefully will fix the problem. Something which I will have to wait and see about. I am currently not overly impressed with something that is only 6 months old and still under warranty. Surely a simple replacement machine would be better than pretending to fix it.

Did not get an order on time; as a matter I spent over $50 just go get the order sent on time. It got sent to the wrong side of the State. After still not getting the order, I cancelled it via phone call. They told me that it would take 30 days to get a credit. Is that how they treat a 10+ year customer? I call that intimidation. I called today and they did receive the order back on the 10th and the rep said again, it could take up to 30 days for credit. No way to do business; there must be something going on in that corporation. Too bad but I ordered 120 capsules from another company at half the price and I'm just if not more happier. Be aware is all

We had one of the original Nespresso before it finally quit after years of use. Got a new one 6 months ago(Vertuo Next) and have had trouble with the lever easily sliding over to initiate brewing. Lately we have to unplug it and restart. Sometimes several times! Call customer service - what a joke. We did as we were asked, clean and stick your hand up into the blade (yikes) and twirl it. We were asked to do several other things and call back. Doesn't seem like you should have to do all this for a cup of coffee! They refuse to have us take it back to a store and upgrade to a new one with us paying the difference. Do not purchase from this company!

Placed my first online order, what a mistake! I called after 4 days because I had not yet received a conformation from them but the money was taken from my paypal account. I waited on the phone for 50 minutes. I was told that yes they had received the payment for the order but they don't send confirmation until the order goes out. I asked how much longer because I had company coming on the weekend. They said it would be at least another week before my order would go out because of the high order demand. Absolutely ridiculous... for a refund you actually have to wait for your order to come and then return it. The reason I ordered online was so I wouldn't have to deal with the mall craziness and it turns out I have to go any not to mention putting out even more money for another order.

I had a VertuoNext that broke on the second week of use, I got a replacement from Nespresso, and it also broke after a week. This is now my fourth replacement!

Just today, I spent an hour with the customer support agents being directed from one place to another, and after they told me they are going to replace the machine Vertuo Next with another model they changed their minds and asked me to send it for repair.

I wonder how Nespresso keeps selling that Vertuo Next machine if I am an individual customer and I never had a working one. Did they never do any testing on the product before releasing it!

I just purchased the Nespresso citiz. It's overrated espresso coffee machine. The coffee is never hold the heat for longer than 2 mins. It's worst than holiday gas station coffee. It's not worth the money.

I have been a customer for over 15 years. I purchased 2 milk frothers, neither of which worked. When I called customer service, I was told they had to trouble shoot the items with a video. It consisted of rinsing each frother 10 times with cold water, frothing cold water, emptying, rinsing again 10 times with cold water and then trying to froth with milk. I was obliged to do this process with both frothers. I was then told I had to return the frothers and provide them with my tracking numbers before they could send me new ones. Amazon delivered a $300 item a couple of days later than expected and apologized by giving me a full credit. Absolutely worst customer service ever!

Product ordered was not clear on the web site. Order was cancelled with customer service before it was shipped.
Order was shipped anyways.
Customer service agent was very pleasant but spoke very poor English and made it very difficult to communicate.
Nesspresso is clearly all about the money and nothing to do with customer satisfaction.

Didn't receive my coffee so needed a re-order. Waiting on it now. Needed to make an amendment to the order but they said they couldn't but they'd add it to my next order. They told me to wait 30 minutes for it to show up on my account. I waited over an hour and it never did - and customer service kept insisting it was on my account even though I didn't see it. They can't make simple concessions and these greedy pigs make it so difficult for the customer over small issues. I will very much limit my re-orders and hope others don't buy a machine from them to begin with. The worst of the worst in customer service.

I was very badly mistreated at Humburg down town branch in Getmany, as racism and lack of care from the branch manager and its staff members. They prefered to serve German customers leaving us for more than 30 minutes alone unattended.