NeoPackage Reviews - 13 Reviews of Neopackage.com

How would you rate NeoPackage?

Top Positive Review

“Can recommend”

Roman U.

4/16/18

Can recommend. Their staff is helpful. Usually their slowest shipping method takes just 15 days to reach me in France. Good...

Top Critical Review

“Worst package forwarder”

Satyam N.

4/8/18

I ordered something for my dad, package was received by Neopackage, but after that no reply, their site didn't update and show my package, I contacted them through at least 10 mails, dozens of FB messenger, but useless. They are nothing but thieves. Don't ever trust this shadow company, check their status in scamadviser.com, I should've read this first, I wouldn't like anybody to be in my place, so beware people...

Reviews (13)

Roman U.

1 review

1 helpful vote

“Can recommend”

April 16th, 2018

Can recommend. Their staff is helpful. Usually their slowest shipping method takes just 15 days to reach me in France. Good...

Helpful (1)

Thank you

Thomas J.

1 review

0 helpful votes

“Good to ship”

July 18th, 2018

Good to ship with them. Quick response staff and fast delivery to europe. Only one thing. Better if I dont be charged for taxes and duties, but its not shipping forwarder fault. Thanks

Thank you

Helpful (0)

Thank you

Charlotte W.

1 review

0 helpful votes

“Ok”

April 16th, 2018

Nice, sent with them 5 packages to Dublin and never got a problem. Just neopackage shipping can be a little faster but its without any customs fees, so its okay

Thank you

Helpful (0)

Thank you

Becky R.

1 review

0 helpful votes

“Shipped twice”

June 5th, 2018

Shiped twice with NeoPackage Express. Arrived in about 10 days without being stopped at customs. Never used their customer support, I just requested mail out and thats it. It was processed on the same day. Thanks

Thank you

Helpful (0)

Thank you

AManda D.

1 review

0 helpful votes

“Best rates”

June 4th, 2018

Best rates I ever found. Fast customer service, I used them for the first time and I am surprised. I can recommend them to anyone. Do this work again

Thank you

Helpful (0)

Thank you

Samuel Y.

1 review

0 helpful votes

“Fast and reliable”

June 14th, 2018

Fast and reliable shipping forwarder from usa, can recommend them. I shipped 10+ packages with NeoPackage

Thank you

Helpful (0)

Thank you

Romana C.

1 review

1 helpful vote

“Very happy”

July 12th, 2018

I'm very happy) Excellent service. We cooperate for one year, always with care and quality! Thank you so much!

Thank you

Helpful (1)

Thank you

Shirley R.

1 review

0 helpful votes

“Good for packages”

June 17th, 2018

Tomas is a nice guy, he helped me with customs delay. Ship for first time and I am suprised with rates and good stuff

Thank you

Helpful (0)

Thank you

Sarah C.

1 review

0 helpful votes

“Used it”

April 16th, 2018

Used it one time and fast process and delivery with DHL express was awesome. Will use soon again thanks

Thank you

Helpful (0)

Thank you

Q&A (5)

Question:

Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible

Answer:

Hello, we did everything you asked for. Solve everything with your package, gave you the discount, promptly answered to all your emails etc. You shipped your package with USPS Priority Mail, its not the fastest shipping method like for example DHL. We did everything correct, sorry that I must say this, but you are complaining for every single part of our business and we don't understand why. If you are not satisfied, please, feel free to use another forwarder next time. We really don't understand what is going on and as I wrote above, we are communicating with you, we shipped your packages as you requested, gave you a discount, we really have no idea what else we should to do. Thanks for understanding. Have a nice day. Tomas - Customer service agent

By Tomas P., over a year old

Question:

I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm. I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm.

Answer:

By Tomas P., over a year old

Question:

Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless

Answer:

By Tomas P., over a year old

Question:

Kindly cancel my account, i've had enough in one consignment only, can't deal with amateurs anymore

Question:

Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days

Answer:

Dear Satyam, we didnt respond during the weekend. Our business days are monday thru friday. Today is monday, you got an answer to all your emails, also you have ready your package for mail out as you requested, also you got 20$ discount. We dont know what more we can do for you. We are doing our best. If you need any help, answer to the email which we sent you. Thanks for understanding. Tomas

By Tomas P., over a year old

Typical questions asked:

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From the business

NeoPackage - a package mail forwarding USA service, offering international mail forwarding with amazing shipping rates. Call us at: +1 (239) 676-6476.

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Mail Forwarding, Shipping
Duluth, Georgia, United States
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Tomas P.

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Overview

“Can recommend”

“Worst package forwarder”

Reviews (13)

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Q&A (5)

Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible

I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm. I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm.

Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless

Kindly cancel my account, i've had enough in one consignment only, can't deal with amateurs anymore

Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days

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From the business

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How do I know I can trust these reviews about NeoPackage?